so comfortable and pleasant

a little dated

The room was amazing and spacious.

The rooms were outstanding the decor, furniture, facilities and comfort were amazing couldn't fault them. Ali the waitress in the Aaron Lounge was so friendly and helpful she couldn't do enough for us, great asset to the Hotel.

Service ! Food options

location

in need of renovation, food smell all over, beeakfasr limited choices

Facilities were nice

but 470 for two nights is outrageous feel the location is okay but wasn't as clean as you would expect and little spiders every were

The food was good

We booked 2 roooms and paid in full before arrival. The other couple we were with were recharged the full price, as they hadn't realised I had already paid. When when went down to the receptionist to say this we got an 'ohhh'. We actually had to ask for the refund not be offered with no real apology. We had booked half board which says a 4 course meal, when confirming this at reception I was told that means breakfast only, I was also told booking.com don't offer half board, which they clearly do and I'd evidence of this booking. Id to ring booking.com to sort this. 30 each for the thermal suite, not everything is working in it. Would not recommend this for the price the pay.

Late check was swift

All was fantastic so nothing to be disappointed about

The bed was clean and comfortable

Over priced and very dated. Big generic boring hotel

Staff in restaurant were very friendly. The breakfast was very good. The spa was nice.

Tried moving our dinner reservation to 7:30, rang and asked to put on cancellation list. When checking in, spoke to a lady in reception and asked again could it be moved from 6 to 7:30. She told me that if she could squeeze me in she could but there was literally no space. 15 mins before our 6pm reservation we got a phone call saying they could move us to 7:30. We arrived at 7:30 and there was more empty tables than full. I have no doubt Mount Wolsey was lovely when it was built in 1994 but after 27 years, upgrades may be needed. There is only so many years you can get out of a carpet.

The thermal suite was wonderful - a very relaxed space. The food in the bar was very good but long delays. All staff were warm and welcoming, friendly and extremely helpful.

Overall the communal areas seemed like they needed a bit of TLC and a deep clean.

The room is very clean and comfortable and simply loved the dessert I had for dinner!

Can't think of anything really.

Room was comfortable. Grounds were very nice.

I had booked two rooms, one had been booked and paid for on Booking.com but when I was presented with the bill on arrival I was charged for the Booking.com room again. I brought this to the attention of reception and received a refund. However when I was checking out I was again billed for a room that I had already paid for on arrival. We had toasted ham and cheese sandwiches in the Lounge on arrival and the cheese used was like "easi singles" not what I expected from a 4 star hotel. Again the bill was incorrect and had to be reduced when we brought it to the attention of serving staff. We arrived for breakfast at about 9.45am and when two of us joined the queue for the cooked breakfast there were no sausages available. The chef just said "you're out of luck today." No apology or explanation. Again not what I would expect from a 4 star hotel.