Personale gentile e disponibile, pronto a soddisfare qualsiasi tipo di richiesta. Si prendono cura di te in tutte le fasi del soggiorno: dalla colazione, all’aperitivo fino alla cena. Camere confortevoli e pulite, cucina di qualità a prezzi accessibili, area termale molto ampia con possibilità di fare varie percorsi e diversificare durante le giornate.

L’area termale presentava molte piscine all’aperto che a mio avviso, viste le basse temperature, dovevano prevedere un’acqua molto più calda e sicurante qualche fonte di riscaldamento per rendere meno traumatica l’uscita dall’acqua. Inoltre i poggia accappatoi esterni non avevano le cannule riscaldabili il che rendeva il percorso esterno ancora meno confortevole. Nel weekend le terme sono estremamente affollate pertanto consiglio un maggior controllo dell’affluenza.

This hotel is absolutely stunning. We were accommodated in the annex, which was amazing. We also had our own secured garage in a secured underground garage. The Thermal Spa facilities are amazing and were included with our stay. We certainly made use of them during the 2 nights we stayed here. Some of the pools were closed for refurbishment / expansion so we had a surprise free night reward gifted to us at the end of our stay, for any QC spa hotel valid for 2 years! Breakfast was very good and served in an amazing ball room (dinner is also here). The location and views were absolutely amazing,

We arrived early evening on our first night so explored the spa and popped into Bormio after for a bite to eat rather than eat in the hotel restuarant. The town is a 5 mins drive down the hill. Plenty of choices. Day 2 we decided to eat in, for my wife's birthday. Despite the hotel having our passport details nothing special was laid on or left in the room for her. Perhaps I needed to mention it - other hotels typically do this by default. Dinner felt very formal (although dress code not strict) and very expensive. Almost Michelin style. Not that it wasn't nice but just not my thing. Felt awkward with the waiters constantly watching you, pouncing on you as soon as you were finished with a fork or similar. Drinks were very expensive here too, €10 for a beer! That said, our room was set up for self catering so we made use of the local supermarkets and had a drink or tow in our own garden seating area.

The building and surrounding countryside spectacular

Tuto multo bene

Mangiare

Location and hotel environment

There were construction at the spa that definitely ruined the atmosphere . The property knew and tried to compensate offering a coupon for a future stay. We would have prefer to know in advance

spa was great, not too busy even for a weekend.

Almost everything. A lot of construct happening.

Booked a suite six months prior. It was not available on arrival due to construction.

The apartments was fantastic and the spa was amazing as usual. This is my third visit to this hotel. Always recommend it to friends and family.

The breakfast was a bit too bland for me.

my husband and I loved the baths and spa experience

Everything was perfect

everything

nothing, everything was perfect

it was nice located good value and relaxing place

need to have better cleaning

can cook good hot spring

the water in hot spring id not hot enough

I like to have terms just in the hotel, big variety and good location.

we didn’t like that during our staying for a week, aperitif every day was exactly the same, same snacks same chips…as a 5 star hotel would be fine to make it a bit different every day…it’s so many types of pizza in Italy, come on. Also breakfast - it is big variety of food, but SAME every day: same cheese and same cold cuts :/ no changes. In our room also it was all the time smell of the grey (toilet water), maybe in general, maybe you can smell it from other rooms - but really not nice :/ The last thing - if you confirm cancellation of the massage service, since we called to warn that we are not coming, Whould be good to tell us that we PAY anyway!!! For the massage that we didn’t even have

I liked the design of the hotel, I like things with history, the staff is very polite and helpful, that's all!!!

my impression was spoiled initially, when they charged me 1800 euros for two and one child for two days, it turned out two rooms and the child was considered as an adult. We had to win dinner for the child, the restaurant must be ordered two days in advance at the hotel, despite the fact that you are a guest. the spa is not only for guests, it is for everyone for money, you stand in line to get into the sauna or just go through. you will not rest and enjoy the thermal water! it will be a cauldron in hell. look at the photo where the bathrobes hang and you will understand everything. old towels with stains, dirty blankets,. there are no round tables with a tablecloth in the restaurant, there are old wooden tables with white napkins on them, and they explain that the covid period has not ended! come on! what about the thermal pool? if you didn't manage to get to dinner, don't be sorry, catering food has never been tasty, the buffet leaves much to be desired. you can’t go in the gym early morning, you must wait 8.30! this is not 5 stars, an inspector is urgently needed!