very friendly

Everything was just perfect. We were in Italy for week, visited 5 different hotels but this was the best one. Staff here was realy nice and helpfull, especially young guy with longer hair at reception. Room was clean, just like on pictures. AC was working. Pool was nice and clean aswell. Breakfast was really good. Best i had at any hotels. Salmon sandwiches, pannacotta, mini quiches or little salty croissants. Really good. Jacuzzi on the top of the hotel with nice view on Lago di Garda, which was righ next to the hotel. They let us to use pool and jacuzzi 1hour before opening because we were leaving that day. Reccomending!

Maybe little fridge on the room would be nice. Also since there is a pool and jacuzzi, i would aprecciate atleast little shampoo to use. There was only shower gel. Last thing, i dont know why, happened to me at almost every hotel in Italy, even we booked room for two people, there was only one big towel, one medium and one small for hands. Everything should be twice, atleast the big towel, but except that i really reccomend this hotel!

Really friendly staff, great roof top whirl pools and lovely pool and pool area. Loved the bar for snacks and pizza etc. the location was a nice long walk to Desenzano and Sirmione. Staff were helpful, nothing was too much trouble for them.

It was a bit noisy with guests arriving in the night. The flush on the toilet wasn’t very good but room was nice. I wish I’d have paid more for a balcony with a view.

I liked the staff kindness, from the women at the reception to the waiters. The room was superb and clean, and the terrace in front of the lake was exceptional. The location was also good. You can go for a nice walk, and you can also find places to have something. I strongly recommend the sunset... Finally, the breakfast buffet was tasty and varied. Therefore, it is a fully recommended hotel.

Anything. Every detail was covered, so we spent a wonderful stay.

Friendly and helpful staff and a great breakfast.

Bathrooms were a bit small and cramped

amazing location , very nice diverse breakfast, fantastic bed.

nothing of the kind

Nice room, friendly check in, use of hot tub

very good familyroom with a lake view. Roof top terace with a jacuzzi.

Not very close to shops or restaurants.

The room was clean, nice breakfast. It was good place to stay one night. We didn't use the pool because of the weather.

The air conditioner wasn't working and we couldn't open the windows because of mosquitos. The room was quite small.

OK

Non

We booked Hotel Berta for two nights and cancelled the second one. Even through the pool and roof top pool are nice, the rooms (old ones) are just not okay. The bathrooms are moldy (see pictures). In my opinion the rooms are not in a condition anymore to rent them out. Further, the hotel was generally not clean. We found hair form previous guests in our bathroom and several plates were dirty at breakfast. Luckily, we could cancel our second night.

The hotel was really not clean, the bathroom are moldy and we found hair from previous guests.

Situation

The receptionist was excellent, very pleasant and very helpful lady

Our room was covered in ants and creepy crawlies.... we only got in late to the room and went to bed immediately, the following morning we got up and after afew mins we discovered the place was littered with the ants..we lifted up our 1 year olds t shirt off floor and discovered hundreds of ants over it!!! We had felt itchy when we woke that morn....it now became clear why!!! The bathroom showers werent closing properly, the shower head and many areas of the shower were black with mould from not being cleaned correctly..... was disgusted and glad to get out of there quick! when we got down to breakfast we then experienced ignorance and bad manners from members of the catering team....one snapped a carton of juice i had just put down from under me and proceeded to walk into an adjoining room to give to whom i assume was her child!. As soon as the clock hit 9.55 the same woman turned off the lights in room as in to say to the patrons there, get out! terrible experience , wouldnt even give the place 1 out of ten other than the fact the receptionist had been so nice

Amazing place, we will come back.

Very beautiful hotel and amazing staff. Perfect location if you like to walk or get around on the bike - offered for rent by the hotel for 10EUR a day.

Hotel has very poor soundproofing and you can really hear everything from other rooms:(.

Breakfast was beautifully presented with many choices.

Hot tub wasn’t even like warm and distance to restaurants from there.

location was ideal if you plan on site-seeing the town with your car. the breakfast was exceptional, and likely the best we experienced since visiting Italy north and south.

nothing that stood out as negative

The staff were incredibly attentive and helpful, linking us with a taxi for us to explore the area. The continental breakfast is the best I’ve seen in terms of quality and choice. The interior design of the hotel is beautiful and elegant with a relaxing touch. Our rooms were perfectly clean with comfy beds, and a great size balcony. The pool was also clean with enough seating nearby, and the bar staff were quick and made great drinks.

We had some trouble working our TV however this didn’t bother us much because we spent more time at the pool and exploring the area rather than in the room.