Il servizio, lo staff, la Direzione insomma un cambio di marcia veramente apprezzabile.

Il Wi Fi e l'arredamento delle camere.

Beautiful hotel with enormous potential

Definitively not a 4-star experience and not because of the room or the facility but mostly for the service. Some staff is completely unprepared to serve a 4-star hotel.

Staff were great. Food also very good. Tranquil beautiful setting. Comfy rooms.

Spoken English is quite limited by staff. Obviously they are Italian and no reason they should speak English, but our basic Italian made communicating quite tricky

The largest pool down the steps.

Our room was noisy and too small for three.

Actually I don`t understand why the location had so many negative reviews. I see them and any way I chose to go for the location, the beach and the 3 pools area and I did good (my niece 6 years old was very happy with everything). What I like: the location, the fact that there wasn`t too many people, the silence (no one around at 5 am when I do my sport and my walking to the beach, and most of the time during the day the pools are empty), clean rooms, the sea area is beautiful, internet is working properly, most of the people working there are very polite and problem solving type. Yes you have a little of walking around like 8 min from my room to the reception or 12-15 min to the beach but being in vacation, so doing nothing is the best way to keep yourself healthy, move! Any way there is a train to the beach as well. All the services are having a cost, but you can ask about it before to buy your vacation, so you chose this type of structure or not. The beach is having a cost just if you chose the first 4 rows near the sea!

The food can have more variation for lunch and dinner and even for breakfast, in special vegetables. Be prepared they will cook almost everything with tomato. :)))) Will be cool to have free water for meals for all inclusive.

Fantastic buffet breakfast and dinner. Amazing pool and beach access.

Wish they had communicated pool hours. It was super hot when we were there. And evenings were often the best time to be outside but pools were sometimes closed.

The breakfast was good and staff serving it was excellent. The staff except at the reception was really very nice and very helpful. At the reception some were outstanding .The facility is amazing and are like the pictures, the beach, the train to get there, the pools, the bar etc. All beautiful and clean. I spent 5 nights there.

Simple things like no Kleenex in the rooms and you cannot get it. You have to pay a deposit for a beach towel, and then you pay to clean it 3 euros each time. I find that surprising in a beach resort hotel like this. Then you do not get all the info needed when you arrive, you have to guess, ask and discover. The hotel is in a quiet area , no restaurants around so you have to have a car. Or you stay and eat at the resort. They have in the evening a buffet menu in the restaurant, 55 euros or wood oven pizza outside/or salad that you order; no other choices. However, one day the pizzeria was closed for a private event so the only choice was the buffet. And if you are not hungry, or feel like only some pasta, not possible. You pay 55 euros and eat just a little or you go to bed without eating. There is a small supermarket not far, but with the hot weather, no kitchen, you can maybe buy some cheese. I did not have a car which means I had to take taxis (100 euros from Brindisi) and even for this you have to plan ahead to book the taxi. It is not close to the train station either and I did not see any shuttle possible. I asked and was told, that no there isn't., Ostuni the town is so beautiful and has many restaurants and shops , it is 20 mn away and you need to park the car or take a taxi . Not possible to walk to get there.

Location and kid club outstanding

reservation service management bad no escalation down for solving the problem