Guests need slippers

This is a great hotel. It’s just across from the zoo and we could see the animals from our room. We also had dinner here which was lovely. It’s just across the road from the train station as well which was perfect because we were travelling by train.

Nothing

Kind staffs, historical hotel and good location near Zoo and beautiful park.

AVOID. Very rude staff. Broken shower. No hot water. The hotel attempted to charge extra for breakfast when it had already confirmed it was included in the rate.

The details: En route, I contacted the hotel via Booking.com to notify them of our imminent arrival, to confirm that we required a twin, not double room, and to confirm that breakfast was included in our rate. The only twin room available was on a different floor - I agreed that this was acceptable. The hotel also confirmed that breakfast was included. Thirty minutes later, we arrived at the hotel. I was greeted by a surly woman at the reception desk (presumably the same one I had been messaging) who, upon being told my name, declared in a bad-tempered manner,- "But your booking isn't for today, it's for tomorrow!" I gently corrected her and she then agreed that it was the right day, after all. The check-in was completed, with the woman at the reception desk maintaining the same hostile, almost aggressive demeanor throughout. My husband joined us during the conversation and was also taken aback by the unpleasant welcome. The main room booked was nice but only had one bed- despite being booked for 3 people. I asked a staff member in the corridor if we could have a camp bed set up, and she was very pleasant and organised this immediately - to my relief as I was dreading another run-in with the hostile woman downstairs. We went out and returned after dark. I noticed that half the lettering on the hotel's neon-lit name on the front of the building were not working, which looked pretty shabby. In the morning, I attempted to have a shower and discovered that 1) the shower didn't work properly and 2) there was no hot water. As we were leaving early, we proceeded straight to breakfast before checking out. Breakfast was a pretty ordinary affair - quite disappointing overall - and the waitress on duty was rather sullen, didn't offer us coffee and seemed put out when asked to provide a jug. Upon checking out, the hotel claimed that we had to pay extra for breakfast! Despite confirming (in writing) the previous day that it was included. I refused.

Alles! Top quality! Fantastic food, beautiful clean hotel Top team☝️

The room temperature was a bit cold

1. Location 2. Breakfast

1. Very poor water pressure in the shower. I had to shift from the top floor to the 2nd floor because of it. Still didn't solve the problem entirely. 2. Heating was sub-par 3. Way too expensive for what it offers.

Breakfast was good, location is perfect

Was to cold in the evening

The hotel was very clean and the staff were very kind and supportive and they corporate with us when we needed. The breakfast was good. Service in the restaurant were amazing and the staff were very kind. Room size was vert big and have a good lightning and the bathroom was big also. We stayed there for 4 nights. It was the best 4 nights in germany.

The room was very cold and they did not open the heater for us. They told it is still the summer and they did not open it. I could not sleep very well at night because of this. Also they did not have room service at evening and night. We asked for water at 9 pm and they told us to come and take it because there is no staff.