Full English excellent Dinner excellent Stay excellent Location excellent

Not Applicable

The room was lovely, the breakfasts great. Best of all were the fantastic staff. Nothing was too much trouble for them from the Receptionist to the dining room staff and the manager. They were professional and friendly.

There were no laundry facilities which was a surprise and disappointment. Sometimes the staff were so keen to do things they didn't always listen to what was required. But they put things right immediately which was good.

Excellent staff and manager, easy to park, a great stay away

Cooked full english could have been cooked/prepared better

Friendly staff

Peaked rods in Coach house. Bedly bumped heads.

It is always a pleasure to come back to Wells and to the Swan hotel. We visit quite regularly, and the Swan always offers a welcoming and homely atmosphere. Staff is very attentive, always kind and helpful. Rooms are all different and unique. We particularly like the coach house, where some of the original architectural features are still visible. The new manager, Martin, is very friendly and went the extra mile to make sure our stay was enjoyable from start to finish. We can't wait to be back 🙂

Clean efficient staff good food

Everything

Excellent Breakfast

Nothing

location was perfect

room too hot, unable to open windows, but room came with fan which was good.

An absolute gem of a hotel. My wife and I stayed in the Cathedral Suite and it was stunning! So much so that she cried when we went in. I've never stayed anywhere like it. The room was huge and bathroom beautiful. The view of the cathedral was spectacular. Genuinely felt like royalty (especially with its history). Staff were very friendly and accommodating. Breakfast was good

location was perfect. breakfast was exceptional. room perfect for our needs . staff very efficient and friendly

bar needs better management. low on stock

Breakfast was as expected. Afternoon tea was good.

The location was excellent. Unfortunately the room we occupied was at the front overlooking the main road which was noisy and disturbed sleep.

Clean well placed in location lovely food drink and beautiful view of Wells Cathedral staff friendly and very helpful

Style , location and service

Staff were very friendly and welcoming. Room was amazing.

We had booked a double room but were upgraded to a Junior Suite. Breakfast was excellent

There is nothing that coulds have been better

The feel of the place was very warm and welcoming. Our bedroom was lovely. Very clean and comfortable. The age of it all was fascinating with lots of hidden and surprising areas outside. The outlook to the cathedral was stunning with a really pretty garden to relax or eat in. The hotel was a stone’s throw from the Bishop’s Palace, the market square and the cathedral. It was good to have parking. We didn’t need to use the car at all.

The bedroom, although lovely, was like a hothouse. Only one of the 2 windows would open about 4 inches. The lounge was not inviting or very comfortable.

staff, location, food.ouse

room with sloping roof with beams rather hazardous difficult access to electric plugs tea/coffee facilities in full sunshine - milk?

Behind the wall in Room 21 you can hear water flowing and a bang as the water turns off. This occurs 24 hours a day. We did report it. Otherwise the hotel is lovely.

Room was excellent and the hotel was in the centre of Wells so everywhere was walkable. We had a lovely view across the green to the Cathedral. Very clean and tidy.

Car parking is very tight on access something not stated anywhere on the information. We had to move our car early the following morning because maintenance was being carried out on the kitchen, which was inconvenient. Staff were OK on Reception but not very helpful when we tried to book a table for an evening meal implying they had a large party due in and they couldn't get us in around the time we were looking for. Therefore we found a delightful bistro just up the road. Breakfast was average.

Our room was larger than expected and looked as though it had been newly decorated. The location is excellent within walking distance of Wells Cathedral and The Bishops Palace. Car parking is a bonus if you can get a space.

The Hotel probably needs more staff. The ones at the time of our stay did a brilliant job but it seemed they could do with extra pairs of hands. Some of the food orders took longer to be served and the tables could have been cleared more quickly. This is not a criticism of the staff but merely an observation.

perfect central location with views to the cathedral a lovely old coaching inn

minor issue the TV wasn’t operational and was unable to be repaired, a complementary bottle of wine was offered as compensation, very nice gesture

We stayed in the Suite. Absolutely superb. The reception and restaurant staff were very friendly and provided an excellent service. I asked for a different kind of pillow and two were delivered to the room within ten minutes!

The inconsiderate parking by, I suspect, staff members who left their cars in the entrance to the hotel car park. The entrance to the car park is very difficult to negotiate, as evidenced by the numerous scrapes on the hotel walls. By parking in the entrance, this made it difficult to negotiate the first turn.

Everything..proximity to square,cathedral,Bishops gardens. The market was on the Wednesday when we arrived which was fabulous.

Pillows wernt soft and the twin deluxe room was facing out to the main road so I was awoke by dustbin collection at 6am as the windows weren't double glazed...

The room was spacious and well appointed. The Swan is centrally located in Wells and well positioned for surrounding attractions. The breakfast was suitable for all tastes.

Room comfy and spacious. Excellent location