very friendly staff. many of them can explain in simple english. Private onsen is very fantastic. great room for family. the hotel is a bit far from bus terminal but no problem because hotel provide free shuttle van from hotel to many ropeway and also shuttle van from Yamagata st. to hotel (round trip).

Extremely lovely and cosy place to stay, friendly staff and excellent service. No drama staying at the hot spring, and it is the genuine hot spring.

Everything is perfect, noting to complaint.

Outdoor onsens are very nice. Best private onsen

Non

onsen

complementary don’t have anything

traditional Japanese style tatami

the faculty only had shared bathroom so it s a bit inconvenient if you are travelling with young children

Everything. Hundred million dollars view from gorgeous private onsens. Superb breakfast, and the best of all the staffs who despite the language barrier, try their best to assist you in every way. Will definitely come back next year.

Nothing

The closeness of ski slopes, town, and staff!

Please don’t be disappointed with Hotel itself! It is old and continued upgrades are needed with updates however with tourists down funding is needed. Carpet in hallways is needing replacement. The rooms are VERY clean however SOME very old but workable for our family! Nothing to dislike just enjoy the stay!

Shuttle bus every hour until 5PM. 24h onsen access, with private bath option. Strong Wi-Fi connection. Free fresh Yamagata milk. Pet-friendly.

No shuttle bus after 5PM and limited eateries options in walkable distance. Cleanliness, especially in common areas (e.g. bath showers) can be improved.