Nos encantó todo, las habitaciones muy cómodas, la ubicación es excepcional y tiene parking en el mismo hotel, y el personal es muy servicial en todo momento

No hay nada que nos disgustara

This hotel is simply amazing! Not only is it centrally located in the old city, but the interior brings you back to another period of history. Staff is very nice and attentive and the room met our expectations. Excellent hotel choice to take advantage of the old city, enjoy the grounds and visit around the region.

Beautiful building and grounds. Room was lovely and comfortable.

Nothing

The hotel was absolutely beautiful with gorgeous gardens. Was built in the 1500s so is full of history with the old polished floors, timber beams and stone walls. The furnishings are perfect, loved our huge bedroom with the most comfortable king bed. It’s right in the middle of old town.

Maybe the small restaurant could improve their menu?

Lovely welcome to this beautiful historic building. Wonderful staff both friendly and attentive. Lovely quiet spaces both inside and in the back garden. Excellent secure parking on the grounds. Unfortunately our room was on the other side of the house overlooking a busy pedestrian street with bars and restaurants, so it was inevitably noisy. Great breakfast , beautifully served.

Staff's friendliness and attention. All excellent

Beautiful garden, staff and room

Warm welcome and hotel staff are excellent. Lovely hotel with bags of character. Great sized rooms and we had a fabulous balcony. Gardens are superb and great for getting out of the heat. Nice bar and small breakfast room with plenty of options and superb personal service. Good secure parking area, although we used public parking as we were a bit confused about entry to hotel car park.

Nothing

Very nice garden, rooms and lovely staff Good breakfast as well

The staff made us feel so welcome. The photographs of the hotel on the website were accurate and in fact the hotel was even better than we expected. But it is the staff that make the real difference.

Great location with friendly services

The room is a bit too small and dark

All the staff were welcoming and helpful. With great recommendations. The location is in the heart of the village. The breakfast was excellent. The historic hotel has a lovely garden and comfortable lounges. It is a fantastic place to stay

Very relaxing atmosphere Lovely sur

Can’t think of anything

friendly and helpful staff

It was a great experience.

Nothing

loved the property villa, beautiful place with excellent decor

breakfast

Very cosy hotel with a nice terrace/garden for a drink or to have breakfast.

charming rooms in a beautiful building in a superb old pueblo. The staff was most welcoming.

the WiFi was pretty slow

Excellent breakfast staff most attentive

It was so beautiful perfect and the staff so nice, courteous and helpful. Arranged transportation for us to see the Altamira caves and to take us to Bilbao.

everything was amazing about this property! the staff were super friendly and so helpful, location was fantastic, decor was stunning, rooms were very comfortable, breakfast delicious!

there was nothing we didn’t like!!!

What a special place for exploring Santillana del Mar and the surrounding area. All the charm of old with the upgrades of new to keep you comfortable. And a wonderful breakfast!!

The internet was not great. I had to do a work video conference for an hour and it was pretty rough. But, only crazy people come to this little gem of a town and work!

Superb small hotel. Extremely old building beautifully restored and furnished. Very old cobbled village favoured by tourists and surrounded by countryside. Ideal location for visiting area.

The taps for the shower and bath in room 16 are very difficult to operate.

The building was fascinating, a delightful combination of history and interesting more modern décor. The hotel is centrally located and has its own secure parking and a beautiful small garden. Above all, the staff are exceptional - so welcoming and friendly whilst being simultaneously thoroughly professional and efficient. Nothing is too much trouble and everything is done with a smile. I can’t praise them enough.