Exceeded expectations in everything. One of the best in my entire travel history.

The staff, facilities and food were excellent

I really enjoyed everything

This place was truly special. Beautiful and relaxing gardens and breathtaking views. Good activities such as star gazing and alpaca feeding. Good breakfast and nice rooms with lovely view.

The spa facilities could have been better. They are basic and outdated. It doesn’t really look like 5-star hotel spa.

One of the best places I stayed in Cusco. Super recommendable for relaxing and disconnecting periods. The staff attention, the facilities, the alpacas (yes! alpacas!), the view and the mountains surrounding the place were everything we looked for.

I compared to other offerings in Cusco and Urubamba and the restaurant offering could be better. For the prices we paid, I expected a much better breakfast (like andean bread, finding the plates and drinks refilled, or tamales) and more Peruvian fries (potatos) in our dishes. I had a higher expectation of the restaurant (of course if we are in Peru and in a 5 stars hotel). But I say this more as feedback because overall it was good (like a 8 of 10). Prices are bit expensive for extra activities, so prepare your wallet for that, worth it but a bit expensive. Anyway, you can find alternatives going to Urubamba town, in case you stay in Casa Andina more than 3 nights.

The setting Large room

No air conditioning or fan, windows didn't open. That made the room hot and stuffy even though the nights were cold 39*

very friendly staff, great breakfast, fun grounds for the kids and great hot shower.

we were 4 people in a room (two young kids) but we found the double beds very small and uncomfortable for sharing. that's why we ended up switching hotels.

The staff made this stay. Very happy and attentive. Javier in particular was great! We had booked the jacuzzi and steam room and without asking he came to pick us up in the golf buggy from the bungalow we were in. This was so welcome and a lovely surprise as we had a very long and tiring day and it was little touches like that that were appreciated. The open fire in the bar area was fab. Lovely to unwind with a cocktail or a glass of wine and have a meal there. The staff also helped us book a private tour of Ollaytantambo, Moray and Las Salinas. I highly recommend that trip. Very interesting and the guide was fun. It’s a fantastic base to acclimatise before Machu Picchu. Amazing trip all round. The gardens are exceptionally beautiful. How lovely when the gardening team also says hello! The staff have been through a lot with many tourists deciding not to travel. It’s so sad. Please go as they really do depend on tourism and deserve to be visited. You won’t regret it!!! The array of food at breakfast was great. Nothing you could have wanted that wasn’t provided.

All was fantastic

all

nothing

Beautiful location and very friendly staff.

The internet was absolutely awful. No connection at all!! They said it was being fixed within the hour, sadly wasn’t anything still 24 hours later.

The place is very nice and gives a luxurious feel

it’s pretty much in the middle of nowhere, and no other dining options than the hotel’s restaurant which is not cheap. the menu stays the same so no variety to it. the bar has slightly more dining options

great location

This was a fantastic place! I highly recommend coming here to acclimate to the elevation and then use this as your base place to go to Machu Pichu

There wasn’t AC in the rooms and the beds were a little stiff. Also, the menu doesn’t change much but I’m sure there are other restaurants in the area to check out

Good breakfast, nice selection.

very crowded not enough tables, early check out, unstable walkways many stairs.

looked nice and had nice gardens and the staff are very friendly and helpful

all the spa facilities could only be used at an extra cost, the restaurant food wasn’t good and the menu wasn’t very large, staff where very slow

the suburbs and breakfast

bathrooms where old

the surrounding and the setting, family facilities

you can notice that the bathroom and toilets are a bit old but it did not make our experience any worse

Friendly staff, stunning room with a gorgeous Roman style bath, view over the lush fields with llamas grazing, and a delicious breakfast. The breakfast is a buffet but they also allow you to ask for an omelet made to order, for example. The energy of the entire property was one of luxury and relaxation. We will definitely be back!

excellent location

need more toware at bathroom

Super breakfast, and nice location very close to top attractions

Estuve casi 7 días en el hotel, todo genial, desde las instalaciones hasta el personal, destacó la amabilidad de Javier, siempre atento a lo que necesitábamos.

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