We loved the breakfast and venue. The staff were very helpful

The pillows were really hard and flat. The Concierge was rather intermittent. Some staff were ok others were not so helpful or friendly.

Location, Service was Incredible & the hotel was Beautiful .

No Balcony & too short a stay.

L’emplacement et le voiturier

Rien

Stunning room with an amazing view. An historic hotel that sits in prime position on the lake. A beautiful location to relax and enjoy all that Lake Como has to offer. This was a return visit and the breakfast did not disappoint. Absolutely outstanding with excellent service.

Didn't appreciate the air blower outside our window at 6.00am in the morning. Not what you expect when on a relaxing holiday. The concierge kindly fixed the issue the next morning.

Location Grandeur Pool Building itself

They were too busy prior to our arrival that concierge took up to a month to respond. We missed many opportunities and bookings because of this. It was also our honeymoon which we wrote on our booking and there was no acknowledgement. Other hotels made us feel very special which added to the uniqueness of the stay. There were a lot of brash American tourists playing their own music over the pianist and we couldn’t believe it. (Country and western music). There needs to be an etiquette manual to assist with cultural behaviour for the benefit of fellow guests.

Amazing

Nothing

I chose this hotel specifically because it seemed perfect for someone who planned to just stay on the grounds. I came here after finishing a 9 day hike trip, so I walked around the town of Bellagio a bit, but I mostly relaxed on property. There was an amazing pianist that played in the lobby at night. The beach area with lake access was convenient to a dining areas with food and drinks.

On the day of check in my room was not ready until after 5pm. I had travelled from Sirmione that day and was quite tired and hot. I waited in the lobby and at the outdoor terrace restaurant from around 11am in the same clothes I had traveled in. For a property that is so expensive, I would expect to have access to the room at least by check in time (2pm). I still paid full price and wasn’t offered so much as a drink for compensation, a little odd for high-end hospitality.

A beautiful hotel in a stunning location with excellent staff.