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I feel compelled to share my recent experience at the ko Phi Phi Natural Resort, which unfortunately fell short of expectations. One critical aspect that was not communicated during the booking process, nor mentioned on the Booking.com platform, was the reliance on a shuttle service to access the rooms. This omission significantly impacted our stay. The resort’s layout necessitates the use of a shuttle to travel between the reception and the rooms. However, the availability of this shuttle service was inconsistent and often inadequate. We found ourselves waiting under the scorching sun for upwards of ten minutes, sometimes longer, for the shuttle to arrive. This was not only inconvenient but also uncomfortable given the intense heat. Furthermore, the shuttle service ceased operations at 22:00. This limitation severely restricted our ability to enjoy evening activities, such as spending time on the beach, as we faced the prospect of a long, cumbersome walk back to our room if we stayed out late. Additionally, the breakfast provided was quite ordinary, lacking variety and appeal. Worse, the plates often had a lingering egg smell, which was off-putting and diminished our dining experience. The pillows are very hard and not comfortable at all, and the water pressure is extremely low… The lack of clear communication regarding the shuttle service and its limitations, along with the underwhelming breakfast and poorly maintained dining ware, was a significant oversight. It not only inconvenienced us but also detracted from the overall experience at a resort that promises comfort and ease. I hope this feedback prompts the resort to improve its communication with future guests, enhance the quality of its breakfast offerings, and perhaps reevaluate the shuttle service to better meet the needs of those staying there.

L’emplacement retiré calme Accès direct à la mer Possibilité de se rendre sur les îles proches

L’éloignement de la chambre L’environnement de hôtel surtout les alentours pas propre

Locația excelentă, bungalow cu sufragerie dormitor si terasa la malul marii.

Totul a fost bine, personalul super amabil, nimic de reprosat.

The nature is amazing

The room is super old and very poor Bath Ned toilet are from 30 years ago and so us the room And we took the 2 rooms pool villa

The location, once you realise that the property is quite secluded and not close to the main area of Phi Phi. The beach is quiet and a complete contrast to Tonsai pier. The grounds of the property were lovely too and well kept. The staff cannot be faulted. The were constantly friendly and helpful throughout our stay.

The beds were very hard. The breakfast selection was limited. The tours provided by the resort were expensive so it would be worthwhile speaking with locals or arranging tours from Tonsai pier.

What an amazing experience! We were a bit afraid for some of the reviews were quite worrisome, however there is absolutely no justification for them based on our experience. To beging with we received every bit of information necessary for a safe and comfortable arrival. We were greeted in the most amazing way by the whole hotel staff, making us feel like real VIPs. The room was beautiful with atention to all the details with a beautiful bed with bug screen, closet, safety box, a small fridge with cold water, a fully stocked bathroom with a shower with a view, a balcony with sunbeds and a place to dry wet clothes, a small living room with chairs, coffee pot, etc. Of course we did find a few bugs in the room throughout our stay but this is a tropical island, made us wonder what people complaining of insects in the room were thinking when they booked a destination called "Natural Reserve". The food at the restaurants was excellent as were the drinks (try the Long Island it is to die for). Overall we had an amazing stay and we highly recommend the place. They have some rooms overlooking the sea with jacuzzi, but ours was not one of those. Try them and let us know your experience so we can book one of those next time! Thanks for a super wonderful stay.

The place is not so well connected. Moving around is tricky. The hotel should tell you before hand that there is a 1 hour drive from the airport to the boat in Phuket, and that the boat ride from the hotel back is almost 2 hours, so be careful when you book your planes. We had to book a different flight because we did not know this.

A place far from the center which was more expensive than elsewhere by boat. The reception arranges a boat to the center for a ridiculous amount of money. Room very far from the reception, a dead end where all restaurants and businesses close at 10pm. Missing sunbeds on the beach. Very modest breakfast.

Staff were extremely helpful and friendly. Always trying to please. They have certainly excelled in their customer centric approach. If a Thai holiday away from the hustle of some of the bigger tourist spots like Phuket, or Krabi is your scene, then PhiPhi Natural resort on Laemtong Beach is the place to go.

amazing amazing location! I snorkelled nearly every day out front with no one else in water was so quiet and relaxing , staff was very friendly and helpful ,especially breakfast staff and Moo who was on reception 🙏🏼

property was out dated

the warm reception, very helpful and smiling service. the room was clean and pretty, everything on the highest level. very nice eating, whole complex kept clean.

the only thing i didn’t like were some vases with standing water outside (not the ones for cleaning the feet) because they are the ideal places for mosquito development

The facilities were amazing. Room was nice and clean. The beach was quiet and clean and great to swim in.

Being rushed at breakfast and told I needed to go to checkin for transfers. Only to then wait 15-20minutes and see other guests arrive after me for check in. Not realizing that I couldn't get to Ton Sai without a boat transfer. There was a shuttle for 300 bhat that ran three times a day. But last one left at 2pm. After that you had to negotiate with the locals for a private boat which depending on the time of the day could cost up to 3000 bhat one way. Had to find other people going the same way to share the cost.

The location and the view

far and expensive to rich other locations in the ilsland

The worst bed I ever been, it qas like sleeping in a rock. The pillos were also very hard and not confortable at all!! The shower was stinky, the water did not go out like normally, there was smell of sewage

A truly wonderful place to stay, we had 4 nights and wish we stayed more. Staff were so nice and welcoming, the views were just incredible either from the swimming pool, sunset area or private beaches. Snorkelling was a big surprise, so much activity to watch. Breakfast was good and welcomed daily by the manager. Overall this is is a superb hotel and great value. Lots of local restaurants to choose from on the beach.

Couple of things to be aware of but not detractors to staying. 1. Access is by boat only and prices are higher here than elsewhere we have experienced in Thailand - 20% to 60% - but it’s worth the extra! 2. The hotel give options to travel direct to the hotels beach (which is fab), depending where you travel from you may need to long tail boat from Tonsai at 1200 THB, the journey is very scenic and a worthwhile option. 3. The hotel grounds are expansive, and hilly. They provide a transport service which is great, we never waited more than 3 mins for a lift - so don’t let that put you off.

Incredible view and cozy room (deluxe cottage). Staff was friendly and helpful at all times.

Most facilities were closed. Only one bar and one restaurant. Rest seems permanently closed. Due to location transfer to Ton Sai can be expensive/ inconvenient. Always ask staff for departure times and tickets.

nothing

staff dismissive, quality of the food very low standards, resort itself is very tired looking and needs refurbishment.

the property is very secluded and the staff are so nice. there is a private beach area and places to watch the sunrise and sunset.

I did not like how far the hotel is from EVERYTHING! you have to take a transfer boat from the main pier and pay more to get to your hotel. The hotel should provide this for guests and it was a huge inconvenience. The beds are also VERY hard like REALLY HARD. it was very difficult to sleep. The rooms are far from the beach but their is a shuttle provided for guests from the lobby up to the rooms. I also did not like how there weren’t many places to eat. The restaurant on property was super expensive and the food was not that good. I recommend walking further along the beach to eat at the other local restaurants on the beach

The staffs are so friendly!

The location is a bit far away from the centre, but that makes this place quiet and relaxing.

We liked the quite, the place, staff

Breakfast was ok. The location of hotel is away from center, if you want go to son tai(center), you have to take boat, 300-1000 bhat for one direction. Restaurants near the hotel really expensive, like multiplication of 2-3 from regular price. Beds are hard and not comfortable. Electricity issues every night in the room.

Very good to take a relaxing few days

It was 30 minutes by boat to the main phi phi area , shower was hot cold hot cold

perfect if you to be remote and slack all day

Beautiful beach, quiet part of Koh Phi Phi

Can’t live up to its glorious past. The whole place seems a bit tired and 80 percent of the rooms were empty despite peak season. Staff at the restaurant were unqualified and dishes arrived late and in random order.

* Beautiful part of the island. Tonsai is really awful and we don't recommend staying there. * Great staff. * Comfortable check in with welcome drink & wet cloth. * Good bathroom and shower. We would like to see the elimination of single use plastics for the toiletries. This was the first accommodation in Thailand that did not have large shampoo conditioner shower gel available. * Ample free water - 4 bottles a day (if you need more top up empties at breakfast) * Lovely pool area with sun cover. * So close to the beach, it would really benefit from having some sun cover at the beach however as it is south facing so sitting in the sun all day is tough, there are a few other resorts which don't get the sun all day so we spend some time there * Great breakfast but it would be super to have a couple more Thai options, it was very aimed at western people which I understand but a nice rice and coconut breakfast dessert would have been lovely. * Option to book tours via reception but we booked directly with a long tail boat man on the beach. We were able to take out our breakfast the morning of our tour as we set off at 6.30am. * Super restaurants near by. We loved Jasmines restaurant. * Please bear in mind you are on an island, there are insects and creepy crawlies, bring your repellant and put on your big girl pants and you'll enjoy every minute. We enjoyed our time at Phi Phi Natural Resort.

Thankfully we stayed for 3 nights but note that this area (Koh Phi Phi) is really only suitable for 2-4 nights maximum.

The cottage deluxe was very nice

The bar and restaurant close to early. The staff didn't understand English well, so our orders got messed up a few times.

Quiet and in the nature, good sunset views, perfect if you want to be all day at the hotel

The hotel is in an almost isolated part of the island and the transfer services to other places on the island and the tours are very limited and very expensive. If you want to go or leave there later than 2:00 p.m. you have to pay a boat taxi and since they know that you have no other options, they ask for a lot of money (about 2000 for one way) The mattress was very hard for a superior room.