Les bains thermaux et le buffet déjeuner étaient WOW. Proximité à Jigoku dani

Hahahaha

온천에 모든걸 몰빵한 숙소입니다 서관을 예약하니 온천과 가까웠지만 식사하는 곳과 로비와 멀어 장단점이 극명했습니다 아기랑 간다면 다다미방 왕추천 체크인 빨리해서 수영장이랑 온천 둘다 이용하는거 추천해요 아기 워시도 빌려주시고, 아기 의자도 있어서 어른이 둘이라면 아기 씻기기는 용이합니다. 대신 가족탕이 없어 성별이 같은 엄마 또는 아빠만 힘들 것 같네요

서관 다다미방에서는 세월의 흔적을 느낄 수 있었습니다. 욕탕과 다른 부대 시설은 좋았지만 방에서 나는 습한 냄새는 아쉽네요

Fantastic Onsen with many baths inside and outside. We had private Kaiseki dinner. Friendly helpful staff in small town with many restaurants and good public transportation

Great location, amazing baths and spacious rooms!

Didn’t have any baby beds/cots available for our stay. Some members of our family have an egg allergy, and there was no allergy information at all at breakfast or dinner, and extremely limited options without egg. Not even any bread options for breakfast. The buffet was amazing, just not for anyone with allergies unfortunately.

The location

The facilities are old and the deluxe room in main building that we stay are dated especially the bathroom & toilet

The onsen!

Nothing

Very big and spacious. Love the onsen!

Not the easier to get to unless u take a taxi or drive to the property.

地理位置优，出门就是地狱谷，熊牧场也很近，门口有到JR站的巴士，但是车次比较少。

退房时间有点早，早上10点退房。晚餐的怀石料理一般般，不太建议选择！

Nothing

Everything

早餐很豐富，飯店就在地獄谷旁邊

沒什麼不喜歡的

close to scenery point. hot spring view is fantastic, straight to the hell valley. unlimited salmon roe provided during dinner buffet. an opportunity to watch traditional drum show after dinner.

It has a decent size of the room, it’s clean and it has a good garden view.

We booked for two rooms, one of the air conditioner wasn’t working appropriately. Therefore, it’s way too hot to sleep at night. We did notify to the front desk, but, they didn’t do anything about it.

The buffet spread for dinner and breakfast, the grand bath was amazing and spacious. Overall it's a very relaxing stay and will definitely recommend and return.

It was pricey but definitely worth the money. Rooms are tiny and far from lobby so if you have a lot of luggages, it's going to be a struggle.

Staff is very nice

No

very good hot spring and very close to the hell valley

one of the English speaking staff is not friendly. we book for 2 adults and 2 kids and my booking showed that it should be 4 futon beds but the staff insisted that we only entitled 2. That’s not very pleasant.

Onsen was amazing, breakfast was good..room was also large and comfortable

Very huge onsen with an amazing variety of different pools. Good quality of food. They had a nice cultural program.

The hotel is very, very large and in the part we stayed in felt a bit like a youth hostel. Also the breakfast buffet was very crowded and lacking atmosphere.

Amazing service and facilities. Best I’ve stayed at in Japan!

Price was quite high but experience was amazing

This hotel is spacious, clean, and accommodating. Close to Hell Valley walking trail and little shops for souvenirs and food. My kids loved the pool area with its waterside, and the Grand bath is huge and spectacular with many pools for different skin needs, cold tea and amazing skin products to use in you locker room. The friendly staff turn your beds down at night and then up again in the morning. They have activities for kids and a drum show at night near the lobby. A karaoke bar and restaurants inside the hotel means you don't even really need to leave the facility, but you should because the little walk in the vicinity is charming and interesting: Little demon statues all around town, a shrine, a nearby geyser, shops that sell beautiful things. I Recommend this hotel for families or couples. It was a peaceful and relaxing retreat for my family

Nothing to dislike

Hot spring is good

The staff, especially the manager, is arrogant, unhelpful, and rude. The services offered here do not meet the so-called 5-star standard. The hotel always has a bad smell.

It was great. The onsens are great, room was comfortable, buffet dinner was super great! Breakfast was good aswell. Staff was super nice and really helped with good experience

Very clean and spacious rooms. Hotel is complete with all amenities including a play arcade for the kids. The onsen was within the hotel with 24/7 access. The onsen is large with several pools and gender segregated. Best of all, was the location. The hotel was right next to Jigokudani (Hell Valley) with walking distance to Oyunuma, Oyunumagawa natural foot bath and the Bear park.

Nothing

Great location and the grand Onsen was fabulous!

Proximity to entrance of hell valley and walking trails. Buffet selection was beyond fantastic. The property has various shops good to walk around. Room is spacious (Japanese style room) .

Expensive, it’s also very crowded (went in July) especially during meal service and lobby).

Excellent location and great facilities!