Luxury onsen hotel with to notch service from reservation through to check out. Staff were welcoming and attentive to our needs especially dietary and mobility before and during our stay. Special thanks and recognition to Rina-San, Ishii-san sand Mr. Zhang for their excellent customer service. Spacious rooms even after adding an extra bed. Rooms are separated from the corridor by glass walls which increased the privacy. Can see top of Mount Fuji from our room. Dinner was western French/Italian fine dining cuisine. Very delicious. Lovely outdoor onsen for guests to use free of charge.

Everything was perfect!

Incredible onsen, fantastic food

Charged for dinner although my daughter was unwell and could not make it

Everything was good! Staff service, our upgraded premium meals, in-room massage service. Our room is on 3rd floor deluxe twin room is big with private Onsen and good forest view. Love the peaceful and quiet environment!

Location to proximity tourist spots are really challenging if you don”t rent a car. Returning to hotel will need Japanese to help to book a taxi via calling only. No taxi/Uber apps available for booking.

Everything about this property was superb.The service of the staff was impeccable. One day a young waiting ran after me as I was walking to the bus stop to confirm my dinner menu. I am a chef’s nightmare with many food restrictions and they had to get it right.I told him I would be late for the bus and he actually walked me to the bus stop. The food was excellent and exquisitely set out. The room was spacious and the private Onsen overlooking the beautiful garden was the best. There is also an outdoor onsen that can be booked for private use. Hakone can be very crowded but here one felt “away from the madding crowd”as it is small and intimate. Every detail is taken care of and it is the perfect spot for relaxing and unwinding in a beautiful setting. I even managed to see the elusive Mount Fuji on two occasions when it was not covered by cloud. I highly recommend this hotel and hope to come again

Nothing

The property was beautiful! I wish I could have stayed longer!

great amenities. I was treated like royalty! from start to finish!

Private onsen water in a private in-room tub. Spacious room! Neatly decorated room.

Poor gym facilities. Late breakfast time. Mattresses and pillows were too soft for my taste. In general, I found it too expensive for the experience that it offered.

everything is awesome.

Staff is friendly, food is good, and service is exceptional.