Agradável acolhedor, boa localização

Cama.

Location

Was asked 2 weeks before my stay to send over a £200 holding fee incase of damages, which I agreed to send over but not until the day of check in. On the morning of our stay I transferred Julie the £200 holding fee which she promised to return back to me once we had checked out and cleaner had confirmed there was no damages. Firstly Julie knew we were arriving at 1pm and didn’t send over the key code to collect the keys until 15 minutes before along with property postcode and location of where to pick keys up from the communication on that morning was shocking, anyway we got there, got keys and got to apartment which was very central. The apartment itself was pleasant, apart from hairs on bathroom floor, in the bath and sink and tv stand that hadn’t seen a duster everything else was clean, fresh bedding, towels etc it was nice, Julie then rang to see if had settled in ok, talked us through how to work things and gave us recommendations for pubs etc which was nice of her. Fast forward 2 days, we checked out, left keys where we picked them up from, messaged Julie to let her know and passed on my details for her to refer holding fee back to. No answer. I waited, then 2 days passed, no response and still no money. I rang, no answer, I messaged again for her to reply saying she had been unwell and was waiting to hear from cleaner who she was going to chase up, fair enough. Next day I asked if she had managed to contact cleaner, no response, later that night I messaged again to say if she didnt respond to me or pay my money back I was going to take it further and contact booking.com. She replied saying she is still unwell and she would send money the next day and not to message again (rude) the next day still no money and ignored my messages again, I then contacted booking.com and told them the situation, the following day booking.com contacts her and surprise surprise she sends my money back.

The host was lovely she gave me a call the day before which I thought was a nice touch. The location of the apartment was brilliant and there was everything we needed at the apartment. Beds definitely need upgrading. We would come back if this was done

The beds are not comfortable at all. The bed in the bedroom is basically on the floor which is hard to get in and out of. The pull out bad was absolutely terrible. Very thin mattress in which you could feel the bars underneath. My sister didn't end up staying with us the second night.

Good central location. Nice and clean.

No toilet paper on arrival so had to buy our own. Put up bed was very very uncomfortable.

Central location.

The bed

the apartment itself and the location is perfect! washing machine, dishwasher, cute balcony. clean and spacious.

The bed wasn’t the best at all really. extremely low and gave us a sore back. the apartment is extremely hot coz of the weather (no one’s fault) we wish we could’ve had the bedroom window unlocked as was quite unbearable without a fan or some air in the room.

so close to everything so no need for taxis and drills. quiet area

Location

We had to pick up and drop off key at nearby railway station. There was no clothes dryer. There was a foul stench coming from the dishwasher as it had stagnant mouldy water in the bottom. The oven tray was dirty. The bed was almost at floor level and the extra bed had bars sticking through the mattress so we had to sleep with the mattress on the floor. The bathroom was mouldy and smelly. Booking.com should have the word stunning in the description of this flat removed.