Hosts are extremely kind and offered to drive us to dinner and lunch free of charge as well as call to book reservations in Japanese!

בעלי המקום מקסימים, המקום מאוד יפה ונקי, האונסן מצוין

Wonderful private onsen. The host even let us know when it was available. Host was super friendly and offered us a ride to the open air museum. Property is on a steep street in a small town with several restaurants and shops.

Sparse furnishings. Cold air seeped into the room.

My husband and I came to visit Japan for 20 days for our honeymoon and while we are still on our trip I can tell you this will be the most memorablw stay. Jim and his wife are absolutely incredible and the hospitality they provided us was exceptional! We got there too early for check in but asked to leave our bags they agreed and even drove us to the Open Air Museum. When we returned by bus (buy a Hakone free pass totally worth it) and came to check in we were on the third floor and our bags were already there and the room was put together nicely. We asked them to make dinner reservations to mori meshi and they called to find out they have time right now then they are filled for the night. Jim came up to let us know and we decided to go now and he drove us. After dinner the waitress called him and he came and picked us up. We utilized the onsens both days and tried both out. If they were full the hostess would knock on our door to let us know we can go down now as the onsen is free. Hot water was always provided for green tea and was perfect to start and end the day. We only stayed a night, but I wish we stayed more! We checked out and they let us leave our bags for the day as we went on the ship and ropeway. The bus got stuck in traffic and Jim noticed us at the stop so he dropped another family off then came and got us which was not necessary but we were so grateful! We returned and they gave us water and a honeymoon gift which she made with her own hands. My heart was so full of happiness from their kindness and I know I will recommend them to anyone who asks where to stay at in Hakone.

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Nous avons vécu une expérience merveilleuse dans cet établissement. À commencer par un accueil extrêmement chaleureux des propriétaires particulièrement attentionnés. Le cadre idyllique nous a permis de nous plonger dans les traditions japonaises grâce aux chambres typiques et onsen à disposition. Nous recommandons absolument et remercions de tout cœur nos hôtes !

Hosts were super friendly and went above and beyond to help in everything. Onsen for private use was lovely.

Futons were quite hard to sleep on. Very bright light in the room. Nowhere comfortable to sit if you are not that flexible! Steep walk to the ryokan from the busstop was killing in summer heat.

Spirit of the place, housekeeping, view and hospitality

A little bit far from the train station. It was hard to reach the place with a big luggage

This ryokan is a classic, traditional property with two lovely onsens open for private use at any hour and clean, spacious rooms. The tatami is pristine and the futons were comfortable. The main attraction to Tsukinoya was the couple who run it however, they are wonderful. From the moment we walked in they helped us make dinner reservations, gave us info on the sights nearby and where to go in bad weather, and were happy to help at any moment. They even drove us to dinner and to the station the following day, without being asked. I cannot fault their hospitality, this is a wonderful little place to stay.

Absolutely nothing