Staff, location and cleanliness of rooms

Nothing

Breakfast was good and response time was quick.

First checked into a room where the door lock was broken, the safe in the room weren't able to open, and the towels had makeup smudges on it. After complaining to the staff they luckily quickly moved our guest to a new room which were much better.

Clean room, nice bed and bedding. Aircon erc.

Room was not spacoius. Small bathroom.

it was neat.

My room’s (number 5) door did not close properly- you HAD to lock it or it would pop open again. The aircon was broken- it did not switch on after multiple attempts. The pillow was dirty - I noticed it when I wanted to go to bed after 10 pm therefore could not ask for CLEAN linen.

Location near Kilnerpark Day Hospital

Aircon in room very noisy, needs maintenance

The fact that it was close to family and friends, and looked forward to a nice experience in a 4star guesthouse.

The filthy room, dirt all over have tbe images and would like to share it. Was the worst stay Ive ever experienced for travelling which I do a lot. Old previous guests teaspoon under the bed, only noticed when I picked my earing up. Walls havent been painted or washed with sugarsoap in ages, the dirty shower amd it's not something jik or domestos etc cant clean.

The room was very nice,the bed was very comfortable

When the staff complained about noise and it's just people laughing

Tiled bedroom. Suitable for night sleep without the worry of sinus

Nothing