Was impressed with the mgmt team to react to anything that came up. We have stayed in the Cillas before and this was a perfect upgrade.

We had a fantastic time at this property, except for a few very noisy afternoons. The listing states there is some construction noise from time to time. The noise was so loud, you could not sit out on the deck at all. Crashing debris, large truck noises, people yelling. It is coming from The Grand Wailea, and it is directly next door to the condo. I contacted the property manager, and she was very apologetic, but there wasn’t, much she could do. She offered to contact the owner to see if we could get some refund, but I didn’t hear back. Overall, we enjoyed our stay, but I would not recommend staying there as long as the construction is going on next door. The condo is beautiful and the management company was outstanding. We missed out on our ocean view deck for roughly 20 hours.(4 afternoons)., which is a lot considering the premium price.

The condominium was nice . Unfortunately owner and management company are not . My check out date was December 28, 2021. A day before checking out , I received and email with cleaning instructions for check out day . They stated that we must clean the place wash all dishes and utensils , etc … Me and my family spend couple of hours before checking out trying to leave everything as clean as possible I checked out on December 28, 2021 On January 5th 2022 I send a text message to concierge services asking for my deposit . Paige Beatyresponded and said it takes 14 to 30 days after check out for them to mail me a check for the deposit . On January 5th ,2022 I reached back to them asking for my deposit . They did not get back to me until January 8th saying that it was extra charges for cleaning and repairs and that my deposit will not be returned. I requested an itemized list and photos however They only send me a photo of the shower where it shows shampoo on shower wall. Of course that was part of the cleaning they need to do after a guest checks out . When I rented it say that cleaning fees was included. I paid over $9,000 nine thousand dollars for 4 nights. Since our flight departure was 9pm , I asked them if I could leave our luggage there while we waited for our departure. they said yes we could When complaining about my deposit they brought up the amount of luggage I had storage with them waiting for my departure time . They also said that I had more guests in the condominium than permitted which was a lie. We were a party of 6 in a 3 bedroom condominium . We did have family members picking us up from the parking garage to go places together but that was it . Upon my departure I left a Gucci and Michael kors watch that was never returned to me eventhough I told the concierge service about it. Overall, this place is managed by thieves who will make all kind of excuses and histories to avoid returning your deposit back This was supposed to be a family Christmas gateway and turned to be a nightmare with them Treating you with disrespect and unfairness