We arrived to find the property not cleaned and left in disarray. The owner quickly got onto the cleaners and after around a 3.5 hour delay, i.e 19:30, we were allowed into the house. The cleaners were friendly and efficient, but I think because of the rush they forgot to clean the oven, leave any tea towels or toilet paper, all of which we bought ourselves. Unfortunately this start dampened everybody's spirits and spoilt the rest of the break for us all. A very expensive break that was not any where near as good as we had hoped and a 65th birthday get together that was not quite as we had hoped. One other down side was the continual noise coming from one of the downstairs bedroom keeping the occupants awake during the night. The house was a lovely place, in an excellent situation and we could of had such a good time if only we had had the start we wanted. I note that we did pay extra for a supper clean, I would suggest a refund of this Money as we certainly did not get that super clean.