The place was great, although it was very loud Thursday night until about 2:30 am. Luckily the rest of the nights were not quite as loud. The check-in/check-out procedures mentioned above were needlessly chaotic and not timely. The following small maintenance items were noticed in the queen/queen bedroom: the sink has a slow drain; the shower handle is not attached; the room humidifiers need cleaning. Antonio was great once he met us but we had to wait for him for at least a half hour in the designated meeting spot, which was quite far from the property; Rob answered my questions prior to arrival about half the time; I had arranged for a half hour later check-out time, but the cleaning staff showed up at 10:00 anyways and were not very pleasant. So I would say, update your communications about check-in and the fact that you can't drive to unload at the property at 4:00 pm; make sure the meet and greet happens at the time guests say they'll arrive; and answer the specific questions in emails.