The place was quiet, the staff was very friendly and polite. The entrance to universal from the hotel doors is like a 7-10min walk and super easy. I will definitely be back.

Apparently there was a youth football event going on in Orlando, and there were thousands of kids everywhere, very loud. The line to check in was extremely long and they only had two people working. Housekeeping comes early, before checkout has started. The shower door wouldn’t stay closed, so the bathroom floor got soaked. They will nickel and dime you for everything - parking was $33. Breakfast is an additional fee.

Great service! We were able to get room early.

I travel to Orlando a lot for events and this hotel was the first not to not be able to accommodate me until 4:30pm was horrible. The Starbucks on site didn't have any food only a pizza place was open not a lot of food variety. The hotel didn't offer frequent transportation to universal which is about 10 min away in car, you had to make a reservation which doesn't make sense. Ice machines weren't working I tried different floors. Room AC kept turning off didn't have an ON button. This whole stay was terrible and no compensation was offered for the issues. I would not stay here again.If it wasn't for the convention that was being held here that we went to which was terrible too, this would have not even been an option for me, overall my stay was just horrible.

We were there for a convention it was at the hotel. Staff were accommodating. Let us have the room early, room was conveniently located near the conference rooms. Parking was discounted.

Overall a good hotel. The matress was very firm for me. Rooms were cleaned everyday. Staff i spoke to were plesent.

Stayed here 2 nights for a wedding. Location is excellent. Overall good hotel. Comfortable and clean beds and large spacious room. The bathroom is on the old side. Broken hooks, slow sink, toilet, tub. Biggest issue was the temperature in the room. It was freezing cold and impossible to regulate and control no matter what you tried. I did not sleep at all the first night because it was just so cold. Had to ask for a blanket the second night and it was still freezing. Maybe it was just an issue with my room. Didn't feel worth it to change rooms.

From check in, I was not impressed. The person at the desk was not friendly. She made it seem like I was bothering me. She asked me the same question multiple times because she was not paying attention to me. She seemed distracted by others walking and talking in the lobby. The room was nothing special, like a regular room. The bed and the pillows were not comfortable. The fridge in the room had a dirty towel in it. The a/c would blow cool air not cold air. The water pressure was not great. The sink and toilet had a hairline crack in them. I kept thinking it was hair. The room keys are supposed to let you in and out of the parking lot (cost is $33 per day for self parking) keys did not work. Each time you left, you'd have to click the help button and wait for valet to let you out. They did have a nice couple of restaurants (very over priced) you're better off going to one of the many nearby restaurants. The courtyard was nice. The lobby area was nice and clean. Overall it was an ok stay.