I have stayed at this hotel before, a long time ago and was really sad to see the major difference in quality. Let me say first that the service we received at the front desk and in the bar and restaurant were top notch. Checking in was a breeze but everything beyond that fell short. The elevator at the end of the building closest to our room had a sign pasted on it saying it was inoperable due to "renovations" which left us trekking halfway across the hotel to catch the elevator and head all the way back. If we'd been able to take that elevator, we wouldn't have had to walk back and forth down a stretch of about 8-12 rooms where the hallway smelled strongly of cat urine. The room was clean, but in need of major repair- mini fridge was broken and wouldn't close, showerhead (only sprayed at power wash strength) wasn't attached to the wall, the walls in the too small bathroom were dinged and gouged everywhere and the TV initially functional but then was blinking in and out while trying to watch ANY channel. After getting to our room any time we left thereafter, morning or night, our stretch of hallway was full of the smell of weed, I can only assume it's because we picked a room with a balcony. The food at Zink was actually surprisingly delicious, but painfully overpriced- nobody is going to pay $30 for an 8oz steak and fries in a mid tier hotel! Heads up-you'll need to pay for parking if you bring more than one vehicle, and the breakfast buffet also is not included.

Charging your guest for parking is pretty lame but otherwise a great hotel.

hotel wasn't busy and my room was a mile away. Parking an issue. Staff everywhere was very good

Greay service, we felt welcomed

Attended a conference the hotel and stayed for the week. The hotel was so nice and clean! The food at both the restaurant and the catering at the conference by the hotel was AMAZING!!! The hotel staff, including the front desk, restaurant, banquet staff, IT, coffee shop, and housekeeping were all so genuinely nice and helpful! The complimentary shuttle service and driver was an added bonus! Highly recommend, and I am very particular!

I booked a king room, but was given a double room instead. Was good otherwise

We stayed here twice, a month or so apart. 2nd floor both times. First time the room smelled a little off. Though, we understand cleaning chemicals and what not for maintenance. The second time, by the time we left, everything in our room was wet. I asked the lady at the front desk what the deal was while handing her the keys in paper wallet they gave them to us in, and even she stated with a wide eye expression and confused look “Even this is damp! Some rooms are just that way and some people prefer it because it is so dry in Colorado.” I lived there for 10 years. And we actually looked forward to no humidity coming from where we live now. Proceeds to tell me it’s random and they don’t know how or why but it’s possible with it getting hot and cold through the month. Next time if we ever have a problem with our stay again, ask to change rooms. Even after a 7 hour drive everything we had, concert posters were wet. Our bed, we thought felt weird initially after getting out of the shower the first night. After the second we started to notice the full extent of the humidity in the room. Secondly we were told to call or text for a shuttle back to the hotel. The shuttle dropped us off at a destination, we later requested pickup from that spot through text, no answer. Called, put on hold 5-10 mins. So we took an Uber back. The shuttle driver John was so sweet and was upset for us. Later, we get a text saying the shuttle only works in 5 miles” it dropped us off where we wanted pickup

Beautiful hotel, clean, good service. The mattress was a little firmer than we would have liked. Our second time staying here and it is overall great. Great option if you are attending a show at Fiddlers. Shuttle takes you right to the venue.