Great hotel, great atmosphere, rooms are a little outdated

The lady in the front desk is not very helpful and very not accommodating. I just forgot to get her name but if you are working in the front desk you should know how to have the best/excellent customer’s service.

Very clean!

Very nice hotel inside. I didn't enjoy having to pay for parking each night. One night it rained and the parking deck was flooded. It was a covered deck so I'm not sure how it flooded so deep. I drove a Jeep and had to step in a deep puddle to get into my jeep. There was no other way around it. My shoes and socks were soaked! Other than that, it was a comfortable stay. I would return.

The property is so beautiful! I really enjoyed my stay and will definitely come back.

Clean, and personal was very accommodating, enjoyed my stay

This was an enjoyable stay!

The rooms were missing things...no where in room to put soiled towels and wash cloths....I was double charged when i checked in....I recieved no continnental breakfast....My birthday was september 1, 2024...I came to this hotel for my birthday

Love this place

The property is safe, clean, convenient and quiet.

Was an absolute train wreck. AC wouldn't get the room below 70 degrees but Andrea at the front desk was beyond helpful. Definitely wouldn't stay there again. The pool was pretty gross and food for my fiance, daughter and I for dinner was 80 plus just for a couple burgers and dry chicken strips.... Breakfast was good and maybe if you're a business person this would be suitable but definitely a bit disappointed. Overall we tolerated it and it's pretty nice on the inside but this is the first hotel I've been in in 20 years and just definitely not worth the 240 dollars a night they wanted. Due to the issue with the AC we received half of thanks to Andrea but the male supervisor definitely got extremely defensive about the issues and questioned me alot about why I didn't contact management which I did and the maintenance engineer told me everything was working properly so maybe close the windows to see if it would cool the room and it didn't. It raised the temp. Luckily we had a fan from camping and we had that to use. Overall nice neighborhood. If you are a family find something different this is definitely not the best for that type of stay.

Nice

The staff were kind and responsive however engineering was called to our room 3x for three different issues, including a plumbing issue.

Room smelled like mildew and bathrooms is filthy

Stayed for my son’s birthday weekend. Room was nice was great and spacious. Pool and hot tub where not cleaned the best and always having to ask for towels. Saturday morning front desk lady was rude I paid for breakfast credit for Saturday and Sunday morning, this was verified when I checked in Friday afternoon. Went and got drinks Saturday morning and the lady told I used up my credit I said yes for today I need my card back for tomorrow credit and she told me no you get anything else. She was the only rude one everyone else was great. Room service was nice and even the housekeepers, when I asked for just a few extra towels. For the price I paid I felt the pool could have been better and more options to grab something quick with my credit, but won’t be a hotel I stay at again. Sunday morning my 9 year old was woken up to a large drink half naked party not pleased with that, not the way he should wake up for his 9th birthday.

Great accommodation. Would recommend

very pretty hotel love the westin

Carpet was filthy and staff over charged me.

Enjoyed my accommodations clean hotel and surroundings - I’m a woman who travelled alone and felt safe - friendly staff - would recommend to friends and acquaintances

Good nice friendly workers

This hotel did not meet the standards of Westin . The carpet in the rooms were old and dirty. Bathrooms were outdated and the shower was so small.. And the restaurant was very nice and kept up todate . Coffee machine and the phone to contact both the lobby did not work. This hotel could use a major update in their rooms.

The minimalistic and earthy decor

Breakfast sausage on buffet was over cooked and pool was smaller than other locations i have stayed but other than that i have no complaints. Bed was comfortable as usual.

It was a high traffic time when I stayed, and the depth of the doors and walls held true.

Nice spot. Not the most well lit Westin I’ve stayed in, but it was very comfortable.

The overall experience was okay. The bed was too hard and I had to get a key card from the front desk and the lady gave me a bit of an attitude. The story is long so I’ll spare the details.

clean room, friendly staff

For the most part, it was great. Two issues: 1) Wifi service was poor to non-functional both in-room (7th floor) and in lobby/restaurant. Poor signal strength, very slow to log on, low speed of data transfer. 2) Booking through Expedia means you can't check in online on BonVoy without calling the Westin call center to straighten it out.

Always a nice stay at this hotel. Bar/ Restaurant and coffee shop make it nice as well.

Property could be good but rooms are old and generally have a moldy stench its terrible each time you walk back in

My stay was excellent! Staff was great Peggy was awesome to work with. Easy Check In and Valet Parking

I was not pleased with the conditions of this hotel. Needs to be renovated. Damp