The staff went above and beyond during are extended stay to make sure we were comfortable. I was there for eye surgery and they made sure my stay was as smooth as possible.

Room service food from Goda was excellent …

Excellent stay for many reasons. Great staff, great location, excellent breakfast, close to all restaurants and shops, safe.

Muy exelente

They charge me more for what I paid to Expedía

Very well located and well maintained property with excellent staff.

Muy insatisfecha, mala atención, baños sucios con pelos,habitacion muy pequeña, mucho ruido, desayuno limitado no muy bueno no recomendable

The property was very nice. Had a great room and a wonderful restaurant on site. Everyone on staff was very friendly and helpful.

We had a wonderful stay, from the time we were picked up from the airport by their shuttle service, to the room upgrade and the helpfulness of the staff. I just hope the music from the electronic store across the street was less loud and not on as often. Thank goodness it's off in the evenings which was quiet and peaceful. The location otherwise can't be beat! I'd definitely stay again.

Nice place. Uncooperative staff, bad attitude and no help. Tried to cancel last day of 4 nights right after checking. The refused and said to get the refund from Travelocity. Travelocity said we had to get it from the hotel. Would never stay there again

Very Nice Hotel

Modern hotel right in the middle of the historic centro of Cuenca, other hotels around the area may offer an old charm but do you really want to sleep in dirty old beds? El Dorado Hotel has that luxury experience you need for the end of the night. You can see all the old hotels during the day as a visitor, then go home to your super clean marble bathroom glass showers and modern luxurious king size bed at El Dorado to sleep. Staff is excellent, Breakfast is awesome, View is sick, Location is perfect. Can't beat this hotel

This is a wonderful place to stay. Martin, the manager is so kind! The restaurant food id exceptional. We only stay hete in Cuenca. 4 stars from us!

We had a great stay. The front manager and everyone were really friendly and went above and beyond helping us. The staff was very curious and respectful. The bed was large and so comfy! The room was small and we had to move around each other. But, it was ok. We would definitely stay there again, but in a room with more walking space. Sincerely, thanks for the great stay!

The rooms are spacious and the service is great. The mini bar prices are great too!

My room had a balcony and the balcony door didn't close. The staff knew I was traveling with a small kid, a non lockable balcony is a risk. They sent 3 different staff groups go my room to check and fix it and none of them fixed it, all of them claimed it was fixed and pretended to try to open the balcony door to show it was fixed and I tried too and it just opened, it wasn't fixed. Then the lady at the lobby told me I there were no more rooms so I had to take it or she could put me in contact with the person who could fix the door (a quick search in Expedia showed they did have rooms, my wife called and asked for a room and they told her they had rooms). It was night already and we decided to stay as it was just one night. We went to the cafeteria for breakfast and they had dirty plates and glasses, I had to tell the employees as they hadn't noticed, or so they claimed. When checking out nobody asked if the stay was good, my wife told the lady at the lobby that everything was awful and she just ignored her. I would never stay at this place again, not even if they paid me to.

My room had a balcony and the balcony door didn't close. The staff knew I was traveling with a small kid, a non lockable balcony is a risk. They sent 3 different staff groups go my room to check and fix it and none of them fixed it, all of them claimed it was fixed and pretended to try to open the balcony door to show it was fixed and I tried too and it just opened, it wasn't fixed. Then the lady at the lobby told me I there were no more rooms so I had to take it or she could put me in contact with the person who could fix the door (a quick search in Expedia showed they did have rooms, my wife called and asked for a room and they told her they had rooms). It was night already and we decided to stay as it was just one night. We went to the cafeteria for breakfast and they had dirty plates and glasses, I had to tell the employees as they hadn't noticed, or so they claimed. When checking out nobody asked if the stay was good, my wife told the lady at the lobby that everything was awful and she just ignored her. I would never stay at this place again, not even if they paid me to.

Nice hotel in a convenient location in Cuenca. Staff was great. We had a nice balcony looking over the street. Restaurant was just ok. We had dinner one night. Breakfast was also only ok.

We stayed in the Presidential Suite for 7 days and we loved the staff. Our Spanish is paltry but they went out of their way to help us always.Their daily breakfast buffet was WONDERFUL. Freshly made omelettes and waffles plus all the fresh fruits, yogurts, fresh juices and Ecuadorian food as well. It was the best way to start my day! The dining room and room service staff were great. One of the lovely waiters even brought the breakfast plate I made for my fiancée and brought it up to the room since he didn’t feel well. I highly recommend the El Dorado. We will come back here always when in Cuenca

Loved area and super friendly staff. David a gem and breakfast/staff very helpful. The people at reception spoke excellent English and aided with hospital issues, taxis etc.Bedroom floor could have used a wash

A modern hotel in the heart of the old town just one block from the new catherderal.Bathroom rather small but workable and breakfast could be improved. But for the price, excellent value for money

A modern hotel in the heart of the old town just one block from the new catherderal. Bathroom rather small but workable and breakfast could be improved. But for the price, excellent value for money

The doorman knows this hotel the best, he is an asset to the hotel and all staff gave excellent service. On arrival we requested a room with a decent view and we were reallocated from the 1st floor to the 7th overlooking the city. Beautiful by day and night. The front of house and the waiting staff in the dijjnt room gave us excellent service. The hotel is clean, practical, well located.

We stayed the hotel for three nights, The location is great, staff is very friendly.

El Dorado is an excellent hotel located in the center of the city with walking distance to many city attractions. Great, clean and comfortable room. Very delicious breakfast. Will stay here next time I come to Cuenca.

Just fantastic. Right exactly in the perfect walking area of the historic downtown. Modern, updated rooms, very clean and roomy. Great service and the breakfast buffet was really great, better than expected with fresh omelets, fruit, breads, etc...

Great property, breakfast is great, there is no ac which is typical in Cuenca but they should have fans for hot sleepers like me. Other than that this hotel is great Mz

Ubicated in a excellent area and perfect service! I forgot a pair of shoes and they send it back!

Maria at the front desk was very helpful. She found us a tour guide on very short notice. She helped with our van rides to Guayaquil and her smile lit up the room. I loved the hotel! This was my third visit to Cuenca and I highly recommend it.

Amazing room and service. Great food too. Provide tours to explore other areas.

It was a very nice hotel. The breakfast included was good also. This was our first trip to Cuenca and we loved the location in the historic district. I would recommend it! There was always a front desk person who spoke English which we appreciated. Unfortunately, our trip was delayed a day due to weather in Chicago and we had to pay for a reserved night we didn't use.

Many rooms face the street and are extremely loud at night. Changed rooms facing away from the street but the rooms are very hot. Without A/C you have to open the windows and have to cope with the sound of A/C downstairs of the hotel and apartments nearby with old cooling systems that sound horrible at night and kept me from sleeping well. The breakfast was excellent. However I cannot recommend the hotel due to the poor internet service which never worked during the seven days I was there. Can’t see myself staying there again. Will not recommend.