Hotel is under construction. Not a big deal, I get it. Sooner or later they all need an upgrade. They should disclose this when booking. Rooms are ok at best. They need an upgrade forsure. A/C in room is super noisy. Bathrooms are small, shower heads are too low. (Im not a tall person BTW). Not many other options in the area but it is what it is I guess.

Under construction Didn’t even have all amenities Missing extra towels Missing blow dryer Bed was too hard

The stay was good, but they are still under construction so there is that. So there are things strewn about on the lower floor and newer the pool area, one elevator isn't working. The staff were using the elevator so much I had to take the stairs down with my bags. Ehh, life happens but that was my stay.

There was construction going on was a terrible inconvenience. I was told to call the manager which I have tried to contact several times for a refund and nothing. Hasn’t even bothered to call me or contact me

The room was nice, modern, spacious, and very clean. The shower worked well and the soap smelled great. I would definitely stay again. Highly recommend.

Nowhere in their website says that the hotel is under renovation, the restaurant is a mess. The rooms are old and moldy. It wasn’t a good experience for me. I got there around 4, the guy from the front desk said to me the restaurant was closed but you can call room service, Voice mail full,4:30 still nothing. Call the front desk, different person of course different answer, told me now that restaurant opens at 5:00. I was very surprised to find a Sheraton in such a bad shape.

Friendly supportive staff.

Overall it served its purpose. A quick stay before we had to depart to the airport. However, we were kept up all night by the AC, and the beds were painfully small. The entire front desk area was under construction and we were unable to purchase snacks and drinks. The front desk staff, and taxi driver, were excellent and I had no complaints.

Good location for my activities.

Conveniently located by the Ontario Airport.

The hotel is old and shows its age: peeling wallpaper, stained bathroom walls, noisy AC unit, worn hallway carpet. We were disappointed at the overall poor condition of the hotel. The “ restaurant “( a sectioned off part of a large meeting room) was very uninviting .

Very convenient and close to airport. Free shuttle service on the hour was nice. Rooms are clean but a bit outdated. The AC/heater unit must’ve been older. My allergies developed really bad from the poor ventilated AC/heater unit and I was sick from it.

very convenient and provide 24/7 shuttle to ONT . Recommended

Convenient location, with friendly and helpful staff

Convenience to the airport with shuttle

Great service. Very clean and comfortable room! Will look to stay here again if Im in the area

Didn’t know this property had some renovations going on. Otherwise it was great!

I highly recommend this hotel

Property looks like it hasn’t been updated since the 80s. Food/restaurant was atrocious. Staff was pleasant but undermanned.

This hotel is fine as long as you don't stay on a Saturday night. I was staying in the area for a convention and Wed, Thurs, and Fri nights were fine (although the bed comfort is average at best). Saturday night was a totally different experience. We, unfortunately, had a group celebrating a birthday in the room next to us which was being quite loud. I went to the front desk and explained we were fine with them being loud at the moment (it was 5 pm) until 10 pm, but we had a long day the next day so if they were loud after 10 pm we would call. The front desk was perfect and professional and said to call if we had any issues. The people left about 7 pm and all was quiet again and we went to sleep about 10 pm with no issues. The party decided to come back to the room at 11:30 am and was loud enough to wake us up and we are both pretty heavy sleepers. My wife called the desk and they sent security up. We heard the knock on the door and they quieted down for about 5 minutes before getting really loud again. We made a second call twenty minutes later and were told that "security said the party wasn't as loud as they usually are on Saturdays" and seemed annoyed that we wanted the party stopped so we could sleep. The party continued until past 1:00 am when apparently others besides us next door were also being bothered by the noise. The rooms and hotel are fine but don't expect any help if you actually want to sleep while other rooms are way too loud.

Did not get the bed size that we booked

Super cute

We had to request housekeeping the first day we were there but after that they did a good job. Also, when we left in the morning there was no one at the front desk to check out or give our keys to.

I did not like that the restaurant was closed for an event. I picked this hotel because it had a restaurant and airport shuttle. I knew I was going to be tired from the weekend leadership retreat I had just attended and did not want to go out to eat the night before my early 6am flight. Because it was closed we had to go out. We found a nearby food place but it was awful. The food was so gross we could not eat it. We ended up going to a small convenient store near the food place and grabbed a drink and chips. If you advertise having a restaurant then it should be open to all. Most hotels have a different room for events from the restaurant so all guests can still have it available to them. Everything else was great, just disappointed.

would stay there again

It was a last minute reservation. My dog and I stayed for two nights, and all went well. Hotel staff was very friendly and helpful.

Good

The front desk staff is very friendly and professional, but the housekeeping could use some improvement. I walked by a leftover Caesar salad plate on the floor outside the room next to me for over 24 hours, and the garbage cans on our floor were overflowing. I told the front desk twice about the salad plate but it was still there when we checked out this morning. I’d be worried about insects and/or rodents?!

Great place to stay. Only thing is me and my husband wanted to get in the Jacuzzi and it was past 9am and the groundskeeper said it would be another two hours because he was still cleaning. But otherwise great stay

This was the most average place I have ever stayed. It was shockingly average. So average, that if you attempted to use words like pedestrian and vanilla, you might feel a strange impulse to find new words that could more deeply communicate a level of mediocre that the human language may not currently support. For dinner I had orange chicken. It was okay. The texture of the chicken was fine, better than store bought for sure. The orange sauce was a little too sour, and perhaps it could have been slightly sweeter, however, if the sauce was less sour I might not have had the instinct to want the sauce to also be sweeter. It came with plain white rice, which felt like a symbol for what would be the rest of my stay here. Originally, I'd ordered a room with a king sized bed. They let me know that they changed the room to what I think were two full sized or double sized beds. The person who communicated this to me almost made it seem like it was my fault they did this. Not that I really cared, but this was not a great experience. The water in the tub was not able to get very hot. It was definitely warm, but after perhaps 10 minutes I didn't want to stay in the tub any longer because I had been hoping for a hot bath, and this was just above luke warm. The room was clean, but the walls toward the floor showed some damage, and there were burn spots on the lights in the bathroom. The name on the outside of the hotel didn't match the signage for the name on the inside.

staff was friendly. roooms are a bit dated for technology access

Nice hotel