The ceiling was yellow, stained and leaking directly over the toilet. Asked to change rooms. The next room didnt have a working microwave. The blanket had cigarette burns and was stained yellow on the inside. Would not recommend. They need to invest in renovations. I still added another night and was changed $100.

I literally booked the last room in the hotel after arriving in Temple late evening. Overall, my stay was good. The clerk was very pleasant and helpful. The room was good. The property appears to have been renovated over an extended time with the kitchen and flooring being recent updates, but the sink area was not renovated. I checked in after midnight using an after hours window, and I felt safe doing so. The property is across the street from Scott & White hospital, and 5 minutes from the VA. I would stay again.

Nothing

Disappointed overall. Very noisy group above us. Had to call the front desk at 1:00 am. Beds very noisy. Horrible sink condition, bare wood showing in bathroom from missing laminate, very dirty electrical outlets, torn up lamp shades in room, no washcloths available, no ice bucket. We checked in at 10:00 pm. Clerk not friendly and acted suspicious of us. Weird experience.

Very dated. Lots of sketchy people around. People above us walked around moved stuff all night.

It was just ok although the room needed new lamb shades cleaner floor

Extremely clean, sink at vanity was scratched and should be replaced. Would highly recommend.

You have to check in from the outside, rain or shine. The clark was rude and could not speak english well at all. I have seen rooms less clean and they need to improve on this. The housekeeper was friendly. Cockroaches in the room.

Bad

Bathroom needs counter/cabinet. And, room needs full length mirror.

Bathroom needs counter/cabinet. And, room needs full length mirror.

Walking distance to Baylor Scott and White eye pavilion hospital

Walking distance to Baylor Scott and White eye pavilion hospital

Just don’t waste your time. Rooms smell nasty. Beds are dirty. Towels and old and nasty. Guy at check in will let you know the pictures provided on the website are not true to what you purchase. The suite has the kitchen and couch and is an additional $15. I would expect to pay $45 for this room and that would be too much but appreciate.

Wow

I have been staying at the Stratford House Inn and Suites

The rooms smelled so horrible i refuse to stay

We booked this at a last minute deal due to my son being in a motorcycle crash in a nearby hospital. The first night we got in so late, we were exhausted. The sheets smelled bad, plus there were roaches. We asked the mgmt to change the sheets and do something about the roaches. They changed the sheets, and found a dead roach, so I figured they solved the problems. WE WERE WRONG! I went to make coffee and there were roaches behind it and it wasn't the sheets that smelled, it was the mattress. They offer us another room, but if roaches are in 1 room, they are probably in all of them. We had booked for a 4 night stay, but they wouldn't refund the other 2 days, so we left. Be warned!!!! If you love your family, don't make them stay in this filthy hotel. DO NOT BELIEVE ANY POSITIVE REVIEWS!!! They must have been left by paid employees.

No breakfast available as stated on web site.

The room we stayed in was awful. The bedspread was filthy (top and bottom) and there was a dirty washcloth still hung on the shower rod. Seedy people in the parking lot and cutting around the building via our room (at the end). Worst hotel decision I've ever made. We slept on top of the sheets (which seemed clean) for a few hours and hit the road.

Upon entering the room we were overcome with the dank smell of mold from the A/C. There was one thin towel in the bathroom and one dirty drying wash cloth hanging on a hook. A mystery-stained handicap chair sat next to the commode. A 4’ section of the lavatory had fallen off and was propped against a wall. Lamp shade ripped & comforter had a large burn mark in it. Nasty. We turned around and immediately checked out of Hell.

Just awful

Just awful

This property was so dirty it smelled like cigarettes and dirt. Water was cold linens were dirty towels and washcloths had stuff on them. I only stayed bc I needed rest but otherwise would have just walked away

This property was so dirty it smelled like cigarettes and dirt. Water was cold linens were dirty towels and washcloths had stuff on them. I only stayed bc I needed rest but otherwise would have just walked away

They have poor customer service. Very rude, and have bed bugs.

Hotel.com really needs to visit these places that you help advertise for. Nothing absolutely nothing was as it is advertised as. The room was not cleaned nor sanitized, the room was a smoking room n was advertised as not. The bedding was horrible n the chairs were stained....for the price of the night. It is not a family place to stay....it is rented out to men with different jobs. And no type of breakfast as advertised either...NEVER AGAIN

Very run down not at all like the pictures. The staff was not very helpful they made us feel like an inconvenience. The rooms were dirty. Thankfully we had our own bedding to use. We will not return.

Very run down not at all like the pictures. The staff was not very helpful they made us feel like an inconvenience. The rooms were dirty. Thankfully we had our own bedding to use. We will not return.

Even though Stratford House is going through renovations, the rooms were clean and tidy. The room prices were good and they accept pets.

My check in process was horrible. I bokked and paid for my room 2 days in advance of my stay only to arrive and be told that they cant find my reservation. Finally after waiting outside for 30mins, the gentleman brings me a piece of paper saying that I need to pay onsite after I've already paid online and have shown proof of so. Finally I was given a room that was not the same type of room that I paid for only to be woken up the next morning to have to come down and talk to the correct manager all over again. My stay was horrible overall.

Close to Baylor, Scott & White and the VA hospital (reason for stay). Ease of access to the hospitals and plenty of choices of food in the area. Very easy to get in and out of the property. The room was spacious and clean. The staff were prompt and friendly.