Could be updated. Furniture and beds not comfortable.

The condos were beautiful inside and out. I liked the flavored coffee creamers left the coffee and tea. We were a bit disappointed that the pool was closed and we had to walk down to a nearby condo pool. It would have been nice to of known this before booking or before the trip. It was also very hard to find anybody on the property that worked there.The management office was always empty.We were supposed to get the pool code from them and it took a while to get through to someone on the phone. A few more garbage bags in the unit would have also been useful. I would stay here again though. Was about a 15 minute walk to the Kings Shops and Queens marketplace.

Fridge leaked washer leaked when tried to use. Missing vent from kitchen stove

Fridge leaked washer leaked when tried to use. Missing vent from kitchen stove

The Shores at Waikoloa is in a great location: close to ocean, restaurants and shopping. Our condo suite had excellent views of all four mountains on the Big Island. This third-floor condo has a large balcony with comfortable furniture on which to view the mountains and volcanoes. The property is quiet and walkable. The neighborhood is easy to walk around and includes sidewalks and bike lanes. The property is one of the older projects in Waikoloa, so our unit's furnishings cabinets and floors are dated. Remodeling was only partial. But, the rooms are spacious and the appliances and fixtures worked well. We had everything we needed.

Very clean unit. Peace and quiet. Check super easy. Friendly staff.

Our stay was absolutely awful. We were confronted and interrogated by owners of other units at the Aston Waikoloa Shores. These owners took pictures of our ohana and proceeded to video us at the pool. Our children were apporached anf questioned by multiple owners at the Aston Waikoloa Shores which left our children frightened and alarmed. We asked mutiple times to be left alone by these owners (I will refrain from providing the unit #s of which these owners are from. Our unit had no rumning water the first day. Washer and dryer were not operable for the entire stay. There were bugs and droppings in our bedding sheets and we had no other sheets to use. The tub was not able to be used as it wad infested with ants. Our ceiling leaked in the kitchen and the furniture where smelly and completely worn. The entrance to the unit walkway was covered in leaves and dirt. Overall the harrassment and discriminatory remarks made against us "nothing but a bunch of locals" coupled with the extreme poor condition of the units we contacted the management dept. and are requesting to be compensated 100% of our stay. Sorry, but this is the truth. I will refrain from adding pictures.

Our stay was absolutely awful. We were confronted and interrogated by owners of other units at the Aston Waikoloa Shores. These owners took pictures of our ohana and proceeded to video us at the pool. Our children were apporached anf questioned by multiple owners at the Aston Waikoloa Shores which left our children frightened and alarmed. We asked mutiple times to be left alone by these owners (I will refrain from providing the unit #s of which these owners are from. Our unit had no rumning water the first day. Washer and dryer were not operable for the entire stay. There were bugs and droppings in our bedding sheets and we had no other sheets to use. The tub was not able to be used as it wad infested with ants. Our ceiling leaked in the kitchen and the furniture where smelly and completely worn. The entrance to the unit walkway was covered in leaves and dirt. Overall the harrassment and discriminatory remarks made against us "nothing but a bunch of locals" coupled with the extreme poor condition of the units we contacted the management dept. and are requesting to be compensated 100% of our stay. Sorry, but this is the truth. I will refrain from adding pictures.