Good location. Cleaners did not do a good job and leaves our balcony door opened everyday and insects gone in to our room

I've used Marriott hotels in many countries, but my experience in Paris was so disappointing that I regretted spending my money there. The staff at a nearby 4-star boutique hotel seemed much friendlier and the room conditions were better. When trying to check in, they told us no rooms were ready and they couldn't promise a time, but would contact us when available. We waited until around 6 PM and, exhausted, went back to the hotel to find out the room had been ready. It was frustrating not to have been contacted earlier so we could rest. The reception staff's coercive and unfriendly behavior was unpleasant, and it even made me wonder if it was racial discrimination. I was shocked when the elevator doors opened on the 7th floor. It was hard to tell if it was a hotel or a cheap hostel, as groups of guests were using the hallway like their own living room, sitting on sofas front of the elevator, enjoying tea time with a strong smell of spices filling the floor. The bed duvet in our assigned room had hair and stains, and the desk next to the bed was very dusty. Overall, my experience at the Marriott in Paris was the worst.

Property was clean. Exceptional location. Helpful staff.

It’s a lovely hotel, on one of the most expensive and famous streets in the world. Bedding is exquisite and very comfortable. Based upon the supposed star rankings of this hotel, we found the staff to be a bit aloof and disinterested. For example: Upon check-in after flying halfway across the world and crossing 4-5 time zones, we were asked to wait for over an hour for our room to be ready. To be fair it was the late afternoon, and we had notified the hotel days in advance of our arrival timeframe. Breakfast buffet, our first server never greeted us, nor interacted, nor cleared the table of used plates; whereas our second server offered us fresh custom prepared egg dishes, cappuccinos, and other items fresh from the kitchen. The door staff acted more like security guards than a friendly “doorman” with no greeting in either direction. Upon desiring to temporarily stow/store our bags our final day in Paris, the lady at the front desk coarsely/ skeptically questioned whether we were guests of the hotel.

Covenant location

Well located. Close to restaurants and shopping

Great hotel, staff, and location.

Our room had 5 steps down to the bathroom! Light oak wood that blended together! We are 76 years old. There were no rails! They couldn’t move us so we had them put black tape on end of each step!