Upon arrival I was told i didn't have a reservation. However, I prepaid my stay on July 19th thru your app. Instead of completing my check-in process I was told to move over so she could check in other guest. My family and I had driven 6 hours to get to the location. I began calling expedia she completed her check-in of the other guest and called someone else in the back. Apparently they canceled my reservation on their end and gave our room away to someone else. With a huff she asked how long we were staying and gave us some keys to a room. The next day after returning from the beach we went to use our keys for the room and the door showed yellow. After standing at the front desk for 5 mins with no one working it we were told the battery was going out on the door but she gave me new keys. After getting into the room the water was turned off with no notice to anyone in the hotel with no update on when the water would be turned back on please note my family had just come back from the beach covered in sand and ready for a shower and some rest. Breakfast we subpar a lot of construction was going on in the building on our floor and the main floor. no signs or hey please excuse our mess notices. This is our second time staying here and it will be our last. This is an annual trip for our family but we will use other locations from here on out. When I asked to use my hilton number I was told they were tied to Hilton but all branding said different.

Room was immaculate, staff very friendly, great breakfast, amazing location. We will definitely return.

We vacation in this part of HHI every year, and have walked by this property many times. The location is fantastic with easy access to the awesome beach, and a short walk to Colligney which has lots of dining, shopping, etc. We got a last minute deal for just one night. The hotel is under some construction and were told it is about to become a DoubleTree? by the end of August. The rooms are redone, nicely appointed and clean. Not the Four Seasons, but certainly on par with a Hampton or Courtyard. It looks like the lobby will be very nice once completed. Parking is OK? Not a ton of spots, but enough around the property to find a place. The staff was pleasant and helpful, but probably due to the transition of brands, not quite as polished and trained as a well managed mainstream brand. That said, they tried and were helpful, I'll take it. Overall great location and nice enough for the price.

Close to beach.

Fromt desk not friendly or helpful. Looked like they hated their job. Location good for quick walk to beach. Breakfast not bad.

The hotel was just decent. For that price, it should have been EXCELLENT. The customer service did not meet my expectations. The lady at the front desk did not seem like she even wanted to be there. Very rude. There was NO parking at all. We had to pray for a parking space. Also, there weren't any chargers for my Tesla. When we pay this type of price for a hotel room, this needs to be the standard. I will never be staying there again.

Close to the beach which is nice.

Although they are updating the building, it was still a nice place to stay. Clean rooms. Had pumps in shower for shampoo conditioner and shower wash and lotion by the sink. Pool was small. Path to beach right across the street. Comfortable bed. Good variety for breakfast.

Under lots of construction. Little parking, Breakfast so late in the day and not early enough to get to it. The receptionist were short, unfriendly and unhelpful. They all had such a random rude aggression and attitude. everything was an inconvenience to just be checked in to them. I didn’t even want to go down to let them be aware of the black hairs and pubic hairs in the shower and on the counters. I went through hotels.com and expedias card had been declined at the hotel at the end of my stay so checking out early in the morning i had to pay double the amount for their failed service's. Then the receptionist said i had to call Expedia for a refund but that should be on them because i paid. There was no phone number it was a nightmare to get ahold of anything while traveling no less! This was the utmost sadden experience to end my vacation. And the only good thing was it was at the end of my vacation that i had unexpected payments. Thats so horrible to go through while ten hours away from home and having a planned amount of money to things. Get your stuff together. This is a hospitality business. AND THEN. Hotels.com had the audacity to only want to refund the amount the hotel charged me to be SLY, instead of refunding me what i paid them for their failed services. PUH

Great room. Hotel common areas were very nice! Excellent value! Overall had a luxury feel.

Property is becoming a Hilton and under construction. Reportedly adding a bar and restaurant which would make it even more convenient.

Front desk staff didn’t provide exceptional service. Meaning, they did their job, but only when asked. They didn’t give any extra details to help the customer but only provided baseline information forcing the customer to ask follow up questions to answers that were unclear. We didn’t have hot water the first day. Our shower was lukewarm at best. The maintenance gentleman was condescending and rude. However, to his credit he did later return to fix the hot water issue. We were thankful for that. The room was nice and clean. The hotel is close in proximity to the beach. Not a good representation of a Hilton product.

Renovations ongoing.

Beautiful, clean, very nice staff, across the street from the beach. Love it. Staying here again when we come back in August.

Great service

I didn't like how I had to wait very long time for the breakfast to refill,also had to wait to use the waffle maker ( it only had one ) and the toaster wasn't even working properly and it had a long line to wait for everything ...meaning breakfast...everything else was good

The hotel was ok they were doing some renovations so some areas were off limits. However my biggest issue was there was not enough parking around the hotel for the number of rooms they had. Had ropark down a long dark alley which was about 1/3 mile from hotel at night alone in the rain.

All good.

While they are going through some renovations we weren’t affected at all by the progress. Looks like the upgrades will be really nice. Parking and check in was quick and easy and the staff was all friendly and helpful. Rooms were big and spacious and the pool area was nice w/ seemingly new furniture. Breakfast was ok but I imagine the new restaurant will be a huge upgrade. The biggest selling point was proximity to the beach. Little path directly across the street. 5min walk to the beach. Sunrise was great. If you can stand some remodeling don’t hesitate to stay here. Pros far outweigh the cons and the property will be higher end when complete!

Staff was very friendly and helpful

Great location. Staff was really nice and helpful. Hotel is under construction, so there is some dust. Overall nice property. I would definitely stay again.

I cannot support this hotel, as the customer service is lacking, the room smells like mold, there are bugs and broken glass around the building, the Ice Maker is not working, and the washer and dryer are far away from the hotel. The room was disgusting during my three-day stay, as they never brought me any sheets, bed linens, or towels, nor did they pick up the trash or provide fresh towels. There were constant fights among guests, with police coming in and out. I am extremely disappointed with Expedia.

Nice hotel for the price. It's currently being renovated and while there were minimal interruptions the common areas were a little on the disorganized side.

Short walk to the beach and shopping. The hotel was undergoing renovations, so no gym- for now. Staff was friendly and helpful.

We had an enjoyable stay. I also lost my car key and they searched my room for me and held onto it for a week.

Great location near the beach. The hotel is undergoing renovations which made it a little messy. Our room was OK but it was not explained to us that we needed to request housekeeping when we checked in so imagine our surprise when we came back on the 2nd day to a messy room and was then told we needed to ask ahead of time... Also, when asked if we could have someone bring us at least some clean towels, was told that we needed to come to the front desk. This is a hotel right? Finally breakfast was listed to be served until 10 am but if you go there after 9 there was little food and no coffee available. Milk served out of a half gallon container. I expected more from this hotel

The hotel is very nice. The renovations in the lobby are going to be beautiful when finished.

Great experience!

Under construction. Neat and apologetic for dust. Nice stay

great

Great location for the price. The beach was right across the street and walkable to shops and restaurants if you are in good health. It's still about a 10 minute walk. When we arrived we found parking quickly. The entire lobby smelled of paint when we walked in as they were clearly under Construction. We were greeted by someone at the front desk who didn't smile and greet us warmly at all. It was at about 8PM when we checked in. The room was damp and the sheets felt wet it was so humid in the room even with the air conditioner on. This made it for an uncomfortable night of sleep. We were awakened at 8AM by Construction with sounds of hammering the wall and chairs being scraped across the floor. The breakfast was eggs, sausage, and biscuits and gravy. In my opinion, the quality of the food was very poor. No healthy options but bananas and apples wrapped in plastic. Overall, we will not be coming back. We only stayed one night so I can not speak to the rest of the experience.

The hotel was convenient to Coligny Beach. The room was clean and spacious. The pool area was well maintained. There is not enough parking. If you can't park in front of or next to the building, you have to park down the alley. It is a little inconvenient and not safe.