No hot water . Nobody warned us beforehand. No clear timeframe for the maintenance.

Amazing, but my a/c wasn’t working

The fire alarm went off in the night lots of noise from private parties and shouting in the corridors so a very disruptive nights sleep

It was good for a short stay

Enjoyed my stay !

I think that there should be regular checks on all of the floors as we saw lots of trays with plates on, these were still there in the morning.

All was very nice will defo stay there again

Clean and easy to get to shopping centre

Pleasant Stay but Pool Disappointment I recently stayed at the Doubletrees Dattford Hotel and had an overall pleasant experience. The room was really nice and comfortable, though the water pressure in the shower could have been better. I appreciated the effort made by the staff to celebrate my birthday with balloons, a cake, and a card in the room, which was a lovely touch. The food was okay, nothing exceptional, and the same goes for breakfast. It was decent but lacked options like fried eggs, which I missed. The biggest letdown was the pool. It was cloudy and didn't seem clean. Unfortunately, we weren't informed that we needed to book a time slot to use the pool, though we did manage to get a session an hour later. However, we ended up leaving after 35 minutes because the water looked too cloudy, and it seemed like the pool hadn't been properly maintained. It was quite off-putting to see gym staff testing the water while we were in the pool. On the plus side, the hotel’s location was great for shopping at Bluewater, and the staff were wonderful throughout our stay. However, the condition of the pool left us feeling disappointed, which impacted our overall experience. **Rating:** 3/5

The staff were cordial and peofessional , the rooms was big enough for the family. £9 for parking is a bit expensive. I enjoined the management to review that for overnight customers

Property was clean, decent room size . Service was poor , food was letdown big time

This stay left us a bit disappointed. From checking in to breakfast the next day, it felt a bit short. Checking in I was welcomed by a lady who was waiting for the computer system to work/kick in. Then she received a phone call and started dealing with it and left me hanging. I eventually was seen by her colleague who had finsihed with another customer. The room was neat and clean but we only had 3 towels ( for a family of 4). So on way to restaurant we stopped at reception and requested more towels. the diner was decent enough, the pudding wasn't great ( sticky toffee pudding), it was dry and you could tell this is not made from fresh. Back to the room and no towels delivered. We however noticed 2 towels on the floor in front of the room next to us. Rang reception who confirmed these had been left on the floor for us in our absence. For hygienic reason we demanded new towels which then were delivered. Who thinks it's acceptable to leave towels on a corridor floor? . A good night of sleep was had by all. Bathroom and showers are really good. Proceeded to breakfast in the morning and felt the offering was a bit basic: sausages of low quality, unappealing scrambled eggs, no fresh bread like baguette or crusty bread, orange and apple juices definitely of low grade ( as opposed to tropicana type quality), no nutella ( kids!). Kids didn't like the muffins ( very dry) .Positive was decent bacon and nice hash browns. Overall it just felt short of expectations for the Hilton brand.

Disappointed with the cleanliness of the site. The room felt tired and unclean with old chips and chocolate wrappers underneath the bed. The pool and changing rooms also felt very tired and unclean.

Clean comfortable hotel just unfortunate to smell weed in the corridors luckily didn’t ruin the stay though

Just perfect.

Very friendly Reception Lady and I got an upgrade.

Excellent

The service was impeccable and the staff were even better

Our room had mold stains on the roof as well as big leak patches. The ac was not working in our room. There was 1 towel on arrival for a room booked for 4, we has to ask 3 times before we got them. The hallways smelt like smoke. The swim area was so busy we where only allowed to use it for 1 hour. Will not be staying again.

nice and quiet

Kept awake all night by other guests which in itself is not the hotel’s fault but they did nothing about it which is not good enough.

On check-in I was advised my room was cancelled after I had already pre-paid. After much stress and discussion a mistake was accepted by the hotel. Also the air conditioning was broken. I reported after the first night but after 2 days no action had been taken and I wasn't kept informed.

Room was exceptionally hot, aircon was really poor and ineffective, windows didn’t really open In an accessible room which wasn’t a requirement for us, drain when showering made a horrific noise and was ineffective as it leaked into the bedroom carpet

Would (and plan to) come back again. Room was spacious, clean and modern. Only gripe is the lunchtime food we ordered; BLT sandwich had probably the cheapest bread used and 'posh' fish finger sandwich again - cheapest fish fingers used. For the price we paid was very disappointing. Was charged 3 times for the parking but after a phonecall this was rectified.

Amazing and awesome

Incredibly disappointing. No air con , no hot water for three days. Below is the state of the cutlery after the room had supposedly been cleaned. Staff just didn’t seem to care.

Third day without air con or hot water. Staff seem really nonchalant about it. Promised it would be fixed today but so far it hasn’t.

The sick in the bathroom was blocked , i told the staff about it but they said they couldn’t do anything about it because it was the weekend ! I asked for a compensation and they said they couldn’t do anything either about it !

There was a slight issue which I would not bother to mention. The staff were amazing upon arrival. The lovely night manager in particular was outstanding. Ismailly Samad is the reason myself and my family are definitely coming back. Her customer service is 10/10. She takes good care of her guests. I am coming with my family and friends about 16 of us for a wedding in London around September this year. Even though Double Tree Dartford Bridge is 24miles away from the event. We are all definitely staying there.

Was very good, tidy and clean We would have liked to us the şuna and pool in evening but they close at 8:30pm Other than that all was good

Dreadful check in. Couldn’t understand a work he was saying . Room was 27 degrees and the air con didn’t work even though staff insisted it did.

large and spacious family room with 2 double beds and enough room for kids to relax and have fun. Clean hotel and lovely reception area