Stayed here in early June, perfect weather, staff very good, clean, orderly, no complaints!!

Superb

The room was outdated and very far from the entrance. Some bathroom fitting didn't work and the Basin needed to be unplugged. This should have been done before we were given the room. The third bed was short and not suitable for teenager or young adult.

Excellent location - Great rooms clean and nice staff

Beautiful hotel staff are amazing

They gave me worst room No elevator 2 nd floor I expected better services

the hotel is in good area on chaweng close to everthing good servise and goosd staf the only thing must thake room on the beach need to rite that thare is 2 sids one not on the beach you nees to crose the road and its very not qunvinite must thake good rooms

Great staffs,very attentive The breakfast buffet was great ,clean environment.

It was a good stay at this hotel. The room was not ready by the check in time, but we only had to wait another 30 minutes. Everything else was up to expectations. Breakfast was particularly good. Too many kids in the hotel for my liking, so I wouldn't stay again.

Was very good

Great hotel in great location and staff where great 😀

This is the third time we stayed at the Amari and always enjoy our time here. Highly recommend this resort. Very family friendly and great location.

Staff is bad to respond. Need to ask sevetal times. If you are allerguc to Down please do not stay, entirr bedding is down. Very poor manaement. You have to ohysicLly cross a busy street to go to another building for dining or beach.

Average

The market is really close by

Outlets need to be more accessible for charging. A power bar could be a solution

The entire staff from check in to checkout and the amazing breakfast and just the service was beyond and above. Will return

It was amazing. This hote was clean close to airport great beach. Calm waters staff excellent. I have nothing bad to say. .. I would suggest that you get breakfast option with your room. Amazing exciting buffet. Two separate areas and you can use both at same sitting bread food options. Really fills you up to start the day. Staff were the best as well

Staff friendly and approachable. Service was great. Breakfast was amazing.

Convenient and it’s a place for family stay. No regrets booked this hotel. Breakfast had many choice.👍

Services are excellent.

It’s a nice resort. It claims to be 5 star but I think probably 4. Neat and tidy just a little tired such as the bathroom. Friendly staff and helpful. Wide variety at breakfast. I didn’t eat in the main hotel but in their Italian restaurant. I was looking forward to the meal however was disappointed with the frozen calamari and overdone pasta. Being so close to the sea, if I were the chef, I would be showing off fresh calamari. But apart from that, a very nice stay. Beautiful people.

Covid has been particularly tough for Thailand. A lot of the people from far North Thailand etc had to go home when the hotel(s) shut down, so when Thailand re-opened for tourism, a lot of these people had found alternative work and were happy to remain home. The Amari is in a period of training and having to find more staff when they are at Optimum capacity. I commend all the work that the Managers are doing to ensure the staff are supported and are receiving training as required. Nevertheless, I was well looked after and enjoyed being a VIP for 2 weeks To Wee and all the staff, thank you very much for looking after and listening to me. I will see you again for 2 weeks in September 2023

The hotel was very nice. The very best thing was the hotel staff. They let us do a late check out at 18:00, which literally alow us a full whole day at the hotel and in Koh Samui. Thank yu so much!!

We booked a stay at Amari Koh Chang as we wanted the best 5-star hotel available on the island. We found the pool to be very blurry/dirty with the sides full of green algae, which would stick to your skin and swim suit. We informed the staff in the reception, but no action was taken during our 5 day stay! Also, the pool area was full of garbage in the end of the day and if you arrived to the pool area after 9 am, you would have to ask for towels as there was not provided new towels at the pool area during the day. In the restaurant, there was lack of staff during breakfast. You were not served and would have to find a waiter to order coffee. Every day there was no refill of bacon, which we had to ask for. In general very poor service, which is disappointing, as we booked the “best” and most expensive hotel on the island.

Enjoyed our stay. the hotel is in a perfect location. The staff do a great job with the upkeep of the grounds. rooms ect. Breakfast was excellent with numerous choices. There is a lovely nearby beach bar/restaurant called Your Place, come out the hotel on the beach side and turn left and it's a five minute walk, reasonable prices and tasty food.

Great location and beach. Pool is nice as well.

NICE POOL,ROOMS WERE OK

I would not recommend staying at this hotel. This hotel & resort was by far the worst out of any of the 5 star hotels we stayed at. We stayed in the junior suite, ocean view, this was the most expensive of our two weeks Thailand vacation, having stayed at two other 5 Star Hotels. We stayed 4 nights o paying almost CA $600 per night (15,000 baht per night). The training for the room cleaning & stock was awful because each time there was something the staff forgot to stock. The staff themselves were very helpful & nice. A 5 star should have a consistent checklist. Also upon check in or introduction to out room, there was no mention of what was included. There was a complimentary beach bag, welcome plate that we should have been told was included. Our room had a wet & mouldy smell that was very unpleasant, the staff at the front desk were exceptional in sending someone to fix it, but my husband had to ask for air conditioning service twice to get this resolved. Even though it’s an older hotel, I didn’t expect it to be so run down. I expect Better maintenance & upkeep for the bathroom sink, tiles & grout. It’s very kid friendly with children all very the place, especially at the breakfast buffet, getting their food on their own. I would not recommend staying at this hotel for the price the hotel charges, I found it a 4 star experience, paying 5 stars price. Except the staff were friendly & helpful, I attribute the overall poor hotel experience to management & the owners.

Common areas good. Most rooms on other side of m road. Good breakfast and fitness area good but a little small.

The Amari is well equipped and great for families. We would definitely stay here again.

On our previous stay, during the same trip, we were disappointed that the main, beachfront pool was closed. This pool was now open, which totally changed (massive improvement) our view of the property. We also had a good experience at breakfast where, as vegans, we found a good range of options, which was not our experience at other hotels in the region. Staff were incredibly friendly and helpful. Definitely plan a return if we come to Koh Samui again.