Only issue was TV service went out. Otherwise great service.

Staff was very friendly. Morning breakfast was good -- better than other continental breakfasts. We love the pancake machine. Seems like an older building, definitely felt like it could use some updates. Elevator was a little janky, rooms just felt older, outdated. Not quite as clean as we'd like, but okay enough. One "issue" -- the soap dispenser mount on the wall was well out of reach for my child, and they didn't have any other soap option (no bar soap), so was just a nuisance. We've stayed at a Holiday Inn Express in South Haven earlier in the summer and that one was really nice so we came in with a higher expectation perhaps.

Stay here was very pleasant and easy. Thought it was a good value for the price.

Need more room at the breakfast bar It’s a little cramped

Property was very clean The staff was friendly overall good experience

Conveniently located near the highway, but the hotel is very quiet. Good breakfast and clean rooms.

I was very disappointed with the quality of room that was given to me. Upon arrival, we noticed that the toilet wasn’t working properly and had not been cleaned. A front desk staff member said that she would have to fix the toilet because there was no maintenance crew available. She then told me that she couldn’t give me a new room unless it was authorized by her manager, however no other room was available. I had to call customer service to report the issue and get a new room that suddenly became available. The staff member didn’t seem to believe me when I told her the toilet was found dirty and denied not already knowing that the room had a malfunctioning toilet. I was unable to cancel this room booking and ended up staying at the Four Winds Casino Hotel instead. I will never book a room with the Holiday Inn again. In the end, we were given a better room after having to go through the ordeal of calling customer service a couple of times.

The room looked as if the bathroom floor had not been cleaned. The pull out bed had dirty sheets so we changed them. Food ran out at breakfast and the worker left people standing in line. When I went back to ask if she was filling it up I was told it ended at 9:30. My daughter had been waiting for 20 min thinking she was bringing more food

Although the hotel is slightly older, it’s in excellent condition, clean, easy to get to and from the highway and the downtown area … centrally located so that you could go to other towns as well.

Awesome stay. Very clean

updated and clean

worked out just fine for what we needed. Desk personnel were helpful and nice. Breakfast was slightly above normal for basic hotel breakfast. Gym had the basics and was clean

Overalll great option for weekend getaway. Right off the interstate but quiet. The room was spacious beds were a bit soft but I sleep on extra firm at home. The lighting in room was dim especially in bathroom but sufficed. Breakfast was good, pool was nice. I would stay here again. Also it’s right behind a McDonalds so nice for a quick bite or better coffee option!!

The gal at the front desk was efficient and had everything ready for us when we arrived. Offered us a cold bottle of water. Unfortunately, our keys didn’t work, therefore, we had to go back to the front desk.

Typical HI express with great breakfast. A little noisy last night but not the fault of the facility

Really wished the rooms had fridges! Other than that, pretty good!

The beds were so comfortable! Including the pillows

This is a well run property. The staff is friendly and helpful. The hotel is well-maintained and in a great location- close to I-94 and downtown New Buffalo MI.

Overall decent. Needs new carpet but otherwise not bad. Would stay again. Staff was great and location is very convenient,

Everything was good

Clean, large rooms

Clean 😀

Incredibly friendly staff plus clean rooms at affordable rates! I continue to stay at this Holiday Inn whenever I am in New Buffalo because I know I will always be greeted with smiles, clean amenities and a wonderful experience!

Here is clean and breakfast was good. The price was high and I expect that is because it's a tourist area.

Staff is great Room smelled of heavy smoke Could not stay. The kids and my wife were unable to breath and eyes were irritated. Had to find another hotel for the night since they were sold out. The ladies at the front were great. But they were unable to help since the hotel was at capacity.

Good hotel.

Pretty expensive for the night. No fridge in the room! Breakfast was average. Close to the casino and free shuttle was great.All in all very nice stay. Just a bit expensive.

The property was well kept,,,,

I wasn't expecting much based on other reviews of this property, so was pleasantly surprised at the few things this hotel got right. The room was clean, which is a definite plus considering there was no daily housekeeping. We were given a room on the first floor which I did not like. But the hotel was pretty empty when we got there, so I figured they were just putting everyone on the first floor. I was wrong. When the guests above us were in their room, we could hear every single footstep above us. Also, hallway noise was was a slight issue in the morning. The room itself was spacious and the bathroom was great except for the shower/tub. The water pressure was fantastic (which is not something that happens very often) but of course then the tub did not drain quickly. By the end of your shower, you'd be standing in 3-4 inches of water (and I didn't even wash my hair). I would stay here again as it is very close to the casino and the beach and restaurants (there is even a free shuttle that will take you to the casino) and a cheaper option vs. the resorts right near the water.

No air, ver hot, air conditioner went out, very uncomfortably

Everything and everyone was wonderful. Only thing we would have liked is a small refrigerator in room

everything went good