Great helping staff

Old matrace with tired springs and the double bed was uncomfortably small. Carpet was dark but doesn't seem to be overly clean. View at the side side of the the neighbouring house, so no view.

The room was clean and the staff were very pleasant. However, the hairdrier didn't work for very long whether by design or because it was faulty I don't know. The plug chain for the bath was jammed in the drain hole so I had to pull the chain and accidentally broke it before I could have a bath. Water flow was poor and it took ages to fill the bath.

Lovely hotel with very welcoming and helpful staff. So close to the town centre and all shopping and dining areas.

The hotel has good location. The hotel is just beside the water, you can walk along the river bank to see the beautiful scene also it is easy to go to the main street, there are many restaurants.

An old hotel. Plumbing problems. Worn furniture. Stains on headboards of beds. Uninterested staff.

Good location near boutiques and restaurants. Hotel is old and outdated. Shower water is irregular hot and cold water. No fridge. Indian run and cuisine.

We booked late, so not many options left. The hotel is centrally located in Fort William almost on the oedestrian street. No A/C do quite a bit of noise from the pubs and bars. Worked ok for the pupose of one nights sleep. Included breakfast english style cooked to order.

No elevator and lots of stairs to climb

Good.

Good , convenient location having arrived by train. Restaurant meals very good, prompt service and very reasonably priced compared to other place along the high St.

The room was very shabby! The bathroom was inoperable save for the toilet. The water didn’t work in the shower/tub and was barely working in sink. The water that did come out of the tap in the sink was luke warm at best. Don’t stay there! The best thing was the pub across the way which has nothing to do with said property.

Room definitely not in as good shape as the photos suggest. Was entirely unable to get any hot water in the shower. Location right next to a decently noisy road. Also every restaurant in town was unable for walk-up dinning and required getting on a waiting list or waiting in person for a table.

All was good. Great place for the price.

Everything was average for the most part aside from two things…the location was AMAZING! However, the bed in the room was horrendous. It hurt to sleep on. I wish I didn’t have to complain about it but after two nights of not being able to sleep and waking up in pain, I just feel it is right to give others fair warning.

I’m so sorry I really rarely leave any reviews but this hotel was the worst we’ve stayed at in the UK. The whole room smelled like an old greasy range hood, there’s no ventilation and heating in the bathroom, the shower took forever to heat up and the bed was simply too small and uncomfortable. The price was just not justifiable for the room.

Easy access to amenities

Nice few days away

Very good location, used as a stop over whilst travelling, easy check in, room was warm, tidy and comfortable. We ate in the bar area where there was a good choice from the menu & specials board, for us the hotel met our needs with very helpful friendly staff.

The staff were really nice, but we clearly slept on a urinated matress cover, disgusting and the carpets were not hoovered. Heard nothing from management since Sat when we left. Plus, our room 15 had the beautiful view of a building in front of it. Adding to the fact my partner proposed to me in St Andrews Church.

We arrived and had to wait for nearly 10 miniutes for the receptionist to arrive. There was a member off staff in the lobby but not crossed trained. We told tbem that i had just had a oppertion. We were tomd that there was no lift and told " if you cannot manage you can ask for help" any good recetptionist would offer help. The room was good but step in bath shower very slippery. They moved us to a different room which was good. Breakfast very basic. One no coffee, i had the last crossant and only one type of tea bag. The second day 2 types of tea bag. I asked for crossants and told there were none., half a cup off coffee as a person had just filled up a flask with itt and told the member off staf, whome did not check it. Rooms very nosy with both traffic noise and .druncks. The second morning we put out the please clean sign on the room door and was not cleaned. We coplained through hotels .com and no detail questions asked and coplaint was not held. So both hotel ( probably not mamagment) and hotels. Com not investigated the complaint properly.

Nice hotel, close to the main street in fort William. The shower was a little issue with. Breakfast was OK-

Great stay

Location and price are good. The hotel looks old but the room is renovated and clean. There is a heater in the room that make the room room enough. However, the bath room was very cold. Luckily, the water is hot. The Scottish breakfast is delicious and a small cereal / drink / fruit bar is included. The staff and decoration look professional.

Service from staff was excellent, but shower in room 40 did not work at all

Warm, clean and comfortable and great value for money. No coeliac-friendly breakfast options which was a shame.

Pleasant stay, friendly staff. Nice clean comfy room great set course dinner. Highly recommended if going to Fort William near all amenities such as bars restaurants shops. Short hop to bus and train station. Great Value.

Food is terrible and rooms are cold.

Hotel was very out dated in its furnishings, carpets and bathroom furniture. Breakfast was very basic and limited. Staff pleasant and helpful.

We stayed here for one night as we were exploring the Highlands. The bathroom was so, so cold it made it almost impossible to even brush our teeth in there. The room was very basic and nothing to write home about.

We thought our room very tired, creaky floor boards and very noisy being close to the road, the bottle recycling trip at closing time and other fort William Friday night closing time shouting etc.

Great stay staff exceptional