TV stations, roaches in room, tight fit, breakfast fair. Staff very nice and helpful.

The property was quiet and comfortable.

loved the stay, easy check in and welcoming staff.

Nice stay

Noisy throughout the entire time we were there. The Roaches in the room made us pack up and leave. We were unable to get any sleep because of the noise. Did not even stay through the night, because of the bugs poor health conditions

Way too noisy paper thin walls. Heard everybody talking all night long.

The king mattress, pillows and linens were very comfortable and the buffet breakfast was divine! We stayed on the night of May 10th and the gentleman at the front desk to check us in after 9:30pm should be recognized and be selected for the next open manager position quickly. We watched him represent Four Seasons with a high level of professionalism and integrity. Multiple guests were in awe of his calm demeanor, speed and thoroughness as he addressed each need. First impressions mean a lot in the hospitality industry and he went above and beyond!

No one was at the front desk for like 30 min. They had to send someone from Courtyard. Unacceptable for Marriott.

Staff was friendly.. room was good.. bathroom was a bit dated toilet seat loose. I had to check out early due to an early flight and no one was at desk for check out.. they should have a T.V check out for situations like this.

Very clean

Called hotel prior to arrival no returned calls from Melissa. Rooms with paper thin walls. No sleep due to loud neighbors. Asked for adjoining rooms. Was told all room were adjoining but they weren’t. No bathtub for bathing children. Room smelled. Bed cover had lipstick.

The first night was great, however, the second night was horrible. Some strage nosie started in the room beside us. It sounded similar to a washing machine that had unevenly distributed clothes. The awful bang noise went from early morning, prior to 5 am, untill we checked out. I called the front desk to get assistance and they said they would look into it. Well that wasn't effective. I got 3 hours sleep and had to function all day. At check out, the lady said they came up and heard the noise also. She said she couldn't refund that night because of how it was booked. It shouldn't matter how it was booked to be refunded or gift card could have been issued. I like this location because it's close to some of our favorite places, but not on the main road.

Towels Poor quality Charge for breakfast. Same buffet the other notelsgiveyou Staff had no clue how to stop the fire alarm From beepi No effort made to make the customer happy The situation was not handled properly and no effort to satisfy the guest was made

Not recommended at all. Staff was friendly and helpful but maintenance was terrible! Sorry we paid so much price for stay which was not pleasant at all.

Good location and staff. Hotel is dated.

Great

Great location, plenty of areas to shop, dine and relax.

Right off of highway. Halfway point from Florida and Ohio.

They need to hire a legitimate cleaning crew!!…dust overload and my pillowcase had some kind of crust on it. I don’t think I want to know what THAT was.

We arrived for a one night stay with our 4 year old. The indoor pool was closed which was a huge disappointment. How about hotels let you know about this in advance, OR make arrangements with a neighboring hotel for guests to use their indoor pool. At shower time, ALL the shampoo, conditioner and body wash cannisters were empty. Not just one, but all. Front desk representative was helpful and placed products in cups for us. Terrible night of sleep when air conditioner kept turning off and room was HOT. Miserable stay all around. Hotel staff was friendly, but very limited in what they could do to help with our issues.

Hotel is very clean. Booking and checking in was quite seamless except that we did not get the room the we booked and prepaid for. Booked a room with a king bed and got a room with 2 doubles

Modern and clean

A bit outdated and definitely noisy due to highway being nearby. Having a room right beside an ice maker doesn't help the noise level either. Overall an B- hotel but convenient to Birkdale Village.

Excellent

Our stay was ok except for one thing. Service, terrible service. We stayed four nights and our beds weren’t made ever. The only time we got fresh towels was after day two when I complained at the front desk. They still didn’t make the beds: Wouldn’t recommend this hotel.

Our stay was fine, except for a couple things that I think are probably a corporate issue. First, there were only two towels in our bathroom. I have never stayed anywhere that left fewer than four towels per room, especially since hotel towels tend to be small. Staff was happy to give us more upon request, but I don't think that's something that should have to be requested -- especially in a hotel that's not exactly on the low end of cost to stay. Second, there was only one hook to hang towels on in the bathroom. It's set up to accommodate up to four guests in the room, but apparently only one of those four people gets to not throw their towel on the floor after using it? Obviously, the staff has no control over that, but maybe next renovation you all can fix that. Also, while the shower was lovely and clean, I was grateful I didn't have an infant or small child with me because bathing a small child in the sink would have been annoying and a shower-only bathroom isn't particularly convenient.

Property is clean. Rooms are on the small size but functional and well kept.

It was a nice place to stay for work. They were VERY nice and I really enjoyed my stay. Its right down the street from Birkdale Village, which has everything you need.

Bad water pressure in the sink and shower. There was a big bug/roach on wall in the room. Air conditioner was noisy and wasn’t great.

2 star at best, rooms are equivalent to a dorm room…however all front desk staff were very helpful and accommodating.

The property is very clean and cozy . They have a very inviting lobby and the front desk is so nice and friendly . She was so helpful and kind and made suggestions in the area to visit . It’s close to a lot of restaurants and shopping mall a few miles away . The rooms were clean and the bedding was very comfortable . They also have a breakfast in the mornings . It was a very pleasant stay .

Off the beaten path