Love the view of the hotel. Staff very friendly and easy way to walk towards park distance

Very nice

There were 2 hotel locations within 500 feet. Breakfast was served in the othher location. I like the free shuttle to the airport I like the free use of pajamas

Great stay. Right at the entrance to USJ and the metro system. Would only have been better if the pillows weren't rock hard. Other than that, it was perfect.

The location was perfect for our purpose of visiting universal studios Japan. The staff were friendly.

Very close to Universal Studios Japan. Has Lawson, Starbucks, McDonalds (served us well for no-frills quick breakfast), Inaba Wako (Tonkatsu!), gyukatsu, several Takoyaki joints, 551Horai (pork buns and dumplings!), laundromat…all accessible downstairs. Just next to Universal Citywalk JR station, for easy trips to Umeda, Dotonburi, etc. Highly recommended hotel!

If you are visiting Universal Studios, this location couldn't be better! the train station is 20 steps from the hotel and the hotel is in City Walk!

Very good view on high floor room

It was very convenient to stay there. It was near universal and sub station.

Excellent location and stay in this Hotel.

So initially, when I made the request for the room, it was for a double bed. Spokennoise it did not give me a double bed. What they presumed was was one bed that's double. Then, when I called explaining the situation, they told me it was a $5000 yen upcharge Entirely.It wasn't actually the hotel's fault.It was expedienceful but still it's ridiculous.The fact that I had to sleep in the same bed as well as my grown daughter.

Noisy and the staff didn't bother to clean the room.

Amazing experience

Staff was incredibly helpful and friendly. Water pressure in shower was perfection, however mattress was quite hard…whilst one is walking so much that you’re happy to fall into anything at the end of the day, you definitely need some Motrin when you wake up. That being said, if you’re looking for accommodation close to the park at a very reasonable price, with excellent service to boot, you’ve found your spot.

5 min walk to USJ. Had to pay extra for our 6 year old to bed share, which wasn’t mentioned when we booked, but overall hotel was clean, comfortable, great amenities and very large room

The hotel room is spacious and beautiful.

Right on universal walk. Up against train station. Easy checkin and card drop checkout. Got the 28 th floor overlooking Universal. Note: do not disturb button by door= no cleaning required.

complete in self care. they have from night gown, slippers, body scrubs, water bottle, skin care samples etc. it even have smoking area. i love this place!

1. a 3" (minute) walk to Universal Studios (USJ) entrance. 2. out the door & immediately you are in front of a complex of restaurants & shopping 3. a 7" walk to the ferry going to/from the Osaka Aquarium 4. 3 Lawsons within a 5" walk 5. esty of all 1/2, a 2" walk to a JR train Station 6. best of all 2/2, a 10" walk to the bus depot for limousine buses going to KIX & other destinations.

Property is right in Citywalk, steps from the USJ front gates. We have a four bed room that was spacious, and we really enjoyed the premium breakfast at the top of the hotel which had wonderful views. Very comfortable and family friendly hotel for our visit to Universal!

Loved everything about it other than not being able to use the onsen due to small tattoos. I understand this is Poot planning on my part but really wished we could have used them

This is the best place to stay if visiting Universal Studios Japan. It is literally located within the City Walk, so you have all the shopping and dining just downstairs, including a big Lawson. The park gate is within an easy 5-8 mins walk. Hotel is affordable and a great place to stay with kids. We sadly didn’t get to try the hot spring up on the 31st floor but will make it a goal to do that in the future.

Just a few minutes walk distance to the gate of the Universal Studio. Many restaurants around the area. Need to take train or taxi to go the center of Osaka and a little bit far from the airports. It's a very nice hotel if you just plan to have fun in the Universal Studio.

First hotel to your left once you exit JR station. They’ll issue you tokens to store your luggages in their coin lockers before checkin and after checkout. Very comfortable stay especially after a day out in the park.

Amazing location and a great deal for a hotel right on Universal property. You walk out of the lobby onto the City walk, and a short walk to the front gates. Rather than move all our suitcases and things, we used this as a base to explore Osaka, and it worked very well... this is also very close to the Universal City train station. It's a little tricky navigating from there because Universal City station is just off the main loop, so some trains will go all the way into the loop, some only go 3 stops then you change to a main loop train, but all in all very convenient as a base for Osaka. If you weren't planning to make USJ part of your trip, there are a lot of options on the loop, but we enjoyed our stay here. I'll note it may be oddly a bit "traditional" for a theme park hotel, in that you're meant to take off your shoes at the door of your room and use the supplied slippers, but it's easy enough to get used to.

Perfect place to stay if you’re headed to Universal Japan! Literally right outside the front gates with plenty of food options around plus it’s right next to the subway if you wish to venture into Osaka. Hotel beds are a bit hard but not too bad.

Booked this room very early. Gave us a room right at the end of the corridor, where there were available ones nearer and we checked in on time.

Checking in & out was smooth and easy! Staff help was quick & very helpful, especially with us arriving early. I would recommend choosing this hotel again!

Great hotel to stay at if your looking for something cost effective and also somewhere close to universal studio's. Stayed with my partner and 2 young children. The rooms were enough for a family of 4, and the convenience of having everything in close proximity was a bonus. Would recommend especially for the price

Unbeatable location.

This is our third time staying at this hotel. However, this time is particularly disappointing compared to previous stays. The room felt like it was designed for children, but for 3 adults, it just doesn’t work. 1. The bathroom was particularly cramped. 2. The sleeping area is 3 mattresses placed on a slightly elevated platform without any bed frames. Even with the platform’s lights on, it was a bit of a tripping hazard. One of the blankets was even stained. 3. The sitting area was 3 small cushions on the floor and a low table. Again, probably works for young children, but not really for adults. Overall, the living environment was unsatisfactory.

Wonderful