Nice

Really nice rooms, clean, got upgraded to a Suite for no extra charge. Definitely good customer service and quiet overall!

The saty was four stars because the jacuzzi and elevator were out of service. However, the breakfast was very good in the morning and the room was comfortable. Overall enjoyable stay. Just wish we couldve relaxed in the jacuzzi after two days of walking

The 2 desk clerks, Tweedledumb and Tweedledumber, totally messed up our check in. Tweedledumber at first said that he cancelled our reservation because he thought we weren’t coming. This was at 400 PM. When he corrected that, then the “internet” wouldn’t accept our card. We had to start the process all over again. Meanwhile Teeedledumb sat there and made snide remarks. Then we were double billed for the room. Not a good start.

My trip was great service great great ATTITUDE THRY TREAT U LIKE U ARE AT HOME I MOST DEFINITELY WILL B RETURNING ❤️

Shuttle service to airport was great

Staff was very friendly and helpful. Hotel was very clean. Breakfast was excellent

Pleasant and clean. Comfortable. had breakfast!!

It was a very nice stay I will be going back in a few weeks

Very nice clean

This property is dirty and in a very weird area. Not near the airport. The workers also will charge your card extra when you check out please check your transaction history when you leave here or only pay in cash.

Good for the price

The stay was fine. The water came out of the faucet and the shower brown for a short amount of time. it was very gross.

Friendly staff, clean facility and room. Gracious breakfast buffet and an indoor heated pool. we enjoyed our stay. Soft bed/sheets/pillows. Refrigerator and microwave in the room. Comfortable seating and ottoman, nice double door wardrobe, three drawer dresser, a desk and wheeled chair, plenty of lamps/lighting, a full length mirror and a flat screen tv all in our standard king room were all acceptable/nice. Nice big grassy area for the dogs to get some exercise around the back/side. (only a partial fence) Only downsides were that the hot tub wasn't working during our stay, the seating in the breakfast area needs to be replaced and some overall deterioration and updating needed to be done in some areas like bathroom doors discolored from rigorous cleaning and curtains with stains. Overall we were pleased with our stay. Loved the waffles, fresh fruit and yogurt! We will stay again.

Our vehicle was almost stolen back window broke into crack heads knocking on our window smoking drugs outside the window while my little boy was there, I immediately went to the front desk and complained cigarettes being smoked the room was nasty and not clean we tried to get a full refund to go some place else we were refused and had to stay and didn’t have a good thanksgiving. Horrible customer service I asked for the manager several days and were lied to. I would never stay here again

It was not clean at all

Room did not smell good—strong musty odor. Carpet was coming apart. A very small lizard lived in the bathroom—did not bother us. Bedding was excellent, staff was helpful and friendly. Seems that some reinvestment is due for the property.

Very dirty. Had to stay the first night due to time of night, but canceled 2nd night and got a refund.

Not good

The property had a lot of construction going on. It was noisy and the hot tub was not working.

Easy to access and safe feeling.

I will never stay there again. I felt very unsafe in that area. The lady that was helping in the kitchen for breakfast was very rude and gave me an attitude just because I refused help, and she thought I really needed help because I am blind. When she was guiding me to the elevator, her and another guy started giving me demands like I was nothing. I'm a normal human being. I deserve to be treted just like everyone else. I put in a complaint, and they supposedly talk to that lady about what she did. I don't think they did anything. They didn't seem to care. My room smelt absolutely disgusting. The trash can was disgusting and there were a few scrapes on the head board. I'm pretty sure if my room smelt they probably didn't even clean or wash my bedding. Once again, I will never stay there again with such ableists.

It is in a horrible part of town. Saw a policeman while getting dinner near by and he told me to take everything out of my car because theft is so high. Got back from getting the takeout dinner and a hooker and pimp where trying to find the clients room number. I locked myself in the room and left very early the next day.

Seemed like a property that had a bandaid put on it when it needed more of an overhaul. Mainly our room. Our room smelled musty and maybe once was a smoking room. The lobby and dining area were fine. Our room had coffee fixings, but no coffee pot. When we asked the front attendant if he could get us a coffee pot. He said he would try. We never heard from him. And he was not busy at the time.

The rooms could have been upgraded.

Front desk very helpful

Had a problem with the first room. Air conditioner did not work. Staff sent maintenance immediately to the room. Gave me another with no problem. Great Service overall.

The hotel was clean and had good customer service. Just the streets around the area are somewhat dark but maybe that’s how the neighborhood is.

Good experience from beginning to end, although a bit pricey. The hotel's shuttle service promptly picked us up from the airport, even though it was late at night. Within just 10 minutes, we were on our way to the hotel, and the efficiency of the service was a welcome relief after a long journey. The check-in process was smooth, and despite the late hour, we were quickly provided with access to our room, ensuring a hassle-free arrival. Entering the room, I was pleased to find a spotlessly clean and fresh-smelling space. The level of cleanliness was commendable and instantly put me at ease. The mattress was comfortable, allowing for a restful night's sleep. The linens were fresh, stain-free with no signs of wear on the covers or sheets. Breakfast was free and delicious! Although I woke up close to the end of the breakfast hours, I was pleasantly surprised by the variety of options available: fluffy eggs, savory sausages, warm biscuits with jam, fresh fruit, yogurt, waffles, and coffee. The food was of excellent quality, and the flavors left a lasting impression. The hotel staff displayed warmth, attentiveness, and professionalism throughout my stay. They were always ready to assist with any requests, ensuring that I felt welcomed and well taken care of. While the service and amenities were good, I couldn't help but feel that the cost was not entirely justified. I would consider staying here again but would also explore more affordable options in the area.

It was a cool place to stay a bit over priced in my opinion I don't know if it was because of Memphis in May older hotel but it was quiet for the most part and the room was pretty nice for a older hotel we didn't have any problems

Do. Not. Stay. Here!!!

The staff was fantastic and friendly