Very good place

Great !

Nice stay👍

1June2024 I was greeted as soon as I walked in the door. The gentleman that was working on this day in the afternoon was spectacular and genuinely welcoming. He checked me in early and gave me a choice of which floor I wanted to be on. Gave me information pertaining to the property and when breakfast would be and where it would be held. The room is spacious and clean. Mini fridge is a decent size. There are two(2) peep holes 🕳on the hotel room door, one for the adult and one for the little ones. So stinkin’ caute. And in the best spot, right under the counter by the coffee center and microwave. Modern desk and office chair as well a ample seating all over the room. A roller cube seat that is tucked away neatly. Ample closet space with iron and ironing board. The hair dryer is on corner shelf in the entry of the hotel room. The shower has Dove products that smell amazing. So many spots to sleep on..fold out sofa and King size bed. Fitness center that is open 24/7, nice size hot tub, and an outdoor pool that is 6ft deep. This Holiday Inn Express and Suites Austin NW is not far from restaurants, movie theater, Lakeline Mall, carwash, H.E.B plus! I’m excited that the property will be getting a landscaping makeover. Rocks and cactuses 🌵 around the property, parking lot redone(repaved and fresh paint), native plants in the planters at the entry of the building, the pool area where the chairs are redone, and the land behind or beside the pool area will be more appealing.

We were greeted with a smile @ check in. The room was really nice & clean. Bed sheets clean & white! The bed is really firm & neither of us slept good. If the bed was more comfortable we would have given 5 stars. We will stay again because everything else was great. The pool was nice & clean. Plenty of seating & if you’re a smoker you can smoke outside. The breakfast was good, fresh, & hot. Seating area for breakfast was clean! We really enjoyed our overnight stay in Austin.

Staff nice, but there was mold and rust stains in shower, also was not wiped down, dirty. Coffee maker did not work, door kept getting stuck.

The room was fine but it needs some repair work, bathroom shower the ceiling was repaired it i no it well. The AC while it kept the room cool just fine it did not remove the humidity at all, and the last night our refrigerator started having problems and to make sure our food didn’t go bad we had to fill our cooler with ice and empty the refrigerator.

I never write reviews but I felt I should for this hotel. I was in town for a wedding and I booked this hotel last minute. I wasn’t expecting much for a Holiday Inn but I was absolutely surprised at how great the hotel was. It was clean, comfortable, and the staff is polite and accommodating. The pool area is older but once they update that I think this is bar far the best Holiday inn that I have stayed at in any city.

It was very bad experience, the room was smells so bad, and when we woke up in the morning, we went down around 8:30 am, there was no breakfast left. When I talked to the manager she sqid its a busy day. An acceptable reason.

Very comfortable beds, which is hard to find at any hotel. The Only downside was the pancake machine was broken

We arrived relatively late at night but the staff who took care of our check in was so kind, pleasant and efficient. The property is nicely renovated and clean.

Nice

Price and service ar good 👍

Very clean

It was nice and clean and quiet. The location is awesome.

Booked the wrong date on the app and hotel.com customer service stated “we are unable to help you. Contact the hotel directly.” Contacted hotel and they refused to help since it was third party so they refused to help me instead of doing the right thing and helping me fix the check in date. Done using this app.

Nice room. Nice bed. The breakfast management was exceptionally courteous and professional.

Customer service is great, breakfast very good and each day they serve you different options.

Good stay nice room. Little expensive but overall good

The staff was always friendly and helpful from the moment we checked in to the moment we checked out. We did lack some bedding for the pull-out couch, but the night staff was very quick to supply what we needed.

Super friendly rep at front desk during check in.

The latch on the door did not work. Housekeeping when into the room twice while they had said there would be no housekeeping unless we notified them.

Our needs were met.

Stayed for one night, nice spacious room, good rest, affordable rate.

Door to the room is hard to close and latch is loose. Shower looks dirty.

The staff was friendly and hotel was clean. Good selection for breakfast too.

Great property, great staff, very clean and quiet, great location adjacent to 2 restaurants, a service station, and across the street from the mall. Included hot breakfast buffet and parking. I will be back.

Clean, well maintained property with attentive staff. I utilized the business center and the fitness room during my stay and both were clean and well equipped. Property has two restaurants adjacent to it's parking lot, with a gas station and convenience store across the street. There is a shopping mall across the highway. The hot breakfast buffet was great, along with the free parking on site. I will stay at this property again.

Stuff was amazing and really clean facilities

Friendly, helpful staff, would stay here again clean rooms, good FREE breakfast.

Good customer service

Awesome. I recommend, comfortable, dark to sleep late, Good breakfast.