Great hotel and fantastic service.

Bad parking conditions

Out of all of the places I’ve traveled throughout the world I have to say this hotel is second to none. The staff members are very professional. they are also very kind and just great people. The rooms are very clean. The areas surrounding the hotel is thriving. The food is impeccable. There’s just so much I can say about this hotel, so consider yourself lucky if you can stay here because if I had it my way I would live here that’s how wonderful everything is

Very close to the train station

This was a very disappointing experience as the hotel used to be better. First, we weren’t able to access the garage. When we asked someone to let us enter, we were asked for a garage reservation! This should have been mentioned in the hotel description but was not! At check in, we enquired about a secured outside spot, but were told by a rather unfriendly lady that none were available. However, when we returned to the hotel after midnight, at least half of the spots were available! This was very frustrating as we were forced to park on the street away from the hotel. This could have been a security issue as the streets were deserted and the area did not seem very safe. The room did not leave a good impression either as it was cold, came with a severely stained towel, had very uncomfortable pillows, offered a TV the size of a large book, had no power outlet by the bed, and showed signs of aging. We will not return!

I stayed in suite 524 here. The bedroom backs on to the elevator shaft and is incredibly noisy, all night. It sounds like a foghorn. In addition to this, I put on a bathrobe after a shower to discover long blonde, ginger and brunette hairs all over me. They came from the bathrobe, and it appeared to have never been cleaned. It was truly disgusting. The hotel could only move me to a smaller room with a shower inside a bathtub, which I would have struggled to get in and out of (my main reason for booking the suite to begin with) so I had no option to stick with the room I had. I purchased my own towels elsewhere and used those. The club lounge is a converted small room, stuffed with tables and warm drinks. I didn't use it. Not a great experience, I would strongly advise against visiting this hotel

Excellent, friendly staff, bed was comfortable, pillows were almost flat and the shower set-up was very weird and got water everywhere, good location

Dated hotel in need of refurbishment

Standards are not there, old hotel in need of refurbishment, rotten door frames, dated furniture. Sauna is very small. Any other 4* hotel in Poznan will be much better than this so called 5*.

Standards are not there, old hotel in need of refurbishment, rotten door frames, dated furniture.Sauna is very small.Any other 4* hotel in Poznan will be much better than this so called 5*.

Extremely disappointed in the Sheraton Hotel in Poznan. We arrived approximately 1 hour prior to check in and was told our room is ready however will be charged 40zl to check in early. Extremely inappropriate in my opinion for a 5 star hotel. Also, asked to order a taxi for us to get to the airport which was a set fee which was outrageous. We called ourselves and paid 1/3 the price. Honestly, if you’re looking for a nice 5 star hotel, don’t stay here. I highly recommend City Park hotel. They were beyond accommodating and won’t stay anywhere else now.

We stayed for four nights . We found the staff were very courteous and helpful to us at all times . Our room was comfortable, clean and ideal for our needs.Breakfast was excellent and we enjoyed our time in this lovely hotel. We hope to return again in the near future.

We stayed for four nights . We found the staff were very courteous and helpful to us at all times . Our room was comfortable, clean and ideal for our needs. Breakfast was excellent and we enjoyed our time in this lovely hotel. We hope to return again in the near future.

Ok Ok ok

Just a weekend away for us, lovely stay Stunning view of the city from the pool

Just a weekend away for us, lovely stay Stunning view of the city from the pool

Airport transfer, that I ordered through the hotel tried to take double payment. failed.I ordered the room with 2 separate spaces like suite/junior suite like were shown on pictures, got regular family room with one common space. Didn't get any compensation on this. The service level doesn't suits 5 starts hotel and money paid for it.

Airport transfer, that I ordered through the hotel tried to take double payment. failed. I ordered the room with 2 separate spaces like suite/junior suite like were shown on pictures, got regular family room with one common space. Didn't get any compensation on this. The service level doesn't suits 5 starts hotel and money paid for it.

Lovely room, free upgrade from ewa the receptionist. And staff were great at breakfast.

Lovely room, free upgrade from ewa the receptionist. And staff were great at breakfast.

Continued to stay at the hotel due to the excellent service and the great staff. Easy access to the city center and other areas.

Kined responsive stuff. Rapid service. High quality fod.

We had a wonderful stay here. A few system problems during check in, and our included breakfast did not show in their system. But after showing our confirmation everything was fine. Excellent bed, nice and spacious room. The breakfast was very good.

Fantastic hotel. Very friendly staff. Free mulled wine. Very accomodating staff allowed us to have a late checkout by 2 hours which made our lives much easier.

Every interaction with the staff over the entire 7 days was pleasant. I really am impressed!

I love the fact that they keep everything clean and spotless. Our room was cleaned daily and not after we leave as most hotel now operates since COVID. I truly enjoyed the buffet style breakfast.

I love the fact that they keep everything clean and spotless. Our room was cleaned daily and not after we leave as most hotel now operates since COVID. I truly enjoyed the buffet style breakfast.

Sheraton Poznan is one of my favourite hotel. A warm welcome at the proffesional reception desk from the very beginning makes my stay more enjoyable. Definitely the emoloyees create a great atmosphere of this place. The restaurant deserves special praise, especially both of Aleksandras. Delicious brekfast and an equally professional and nice team. Everything deserves the highest rating!

Excepcional

Nice hotel near the city centrum.

Very nice, clean hotel. Room was a bit small but that's to be expected in Europe. Staff was incredibly friendly, helpful and professional, especially Olivia at the front desk. The included breakfast buffet was excellent.

We had a great time. The staff was super friendly and the room as well as spa area/ swimmingpool was clean. I can only recommend the hotel.