The Hilton Garden South Bend is an amazing location with the nicest staff around. The pool and the exercize room are such a nice addition. The breakfast may seem a bit expensive, but you get a lot! Be sure to go to the bar and eat at the Bistro. The food at the Bistro is some of the best in South Bend! We will be back.

Great location for my needs. Staff was really friendly.

Lovely room; friendly and helpful staff.

Everything was nice with the hotel and facilities, my only issue was that I requested a lower level room and I got one on the top floor. After asking about changing to a lower level I was told that they were booked and didn't have a suite available on a lower level. Since I requested a week earlier I just had expected it would have been on hold.

We have a Valentines tradition where we get a hotel with a pool for a night. My daughter happened to be off of school on Friday so we planned it for the Thursday after Valentines Day. The girl at the front desk noticed my 8 year old and figured out quickly why we were probably there. She smile and immediately put us at the room closest to the pool. Everyone was extremely polite and the hotel was beautiful.

We were there with a youth sports team and there wasn't anywhere the kids could get together where the staff didn't complain about noise. Even at 5pm when no one expects quiet hours. When we offered to rent one of the meeting rooms to give the kids and parents a place to hang we were told it was impossible without a salesperson there. I can't believe this is the first request of this type and there is no contingency plan where the on site staff could figure it out. We're not sure if this property would be considered in the future. 18 rooms @ two nights.

Woke up Sunday morning for a shower and the water was COLD. We placed a courtesy call to the front desk for maintenance and was told they would look into it. Three hours later and there was still no hot water or returned call from the front desk. I placed a second call and was told by Liz at the front desk that there were no issues and maintenance had checked into the concern. I explained that no one from maintenance stopped by the room. She quickly told me they didn’t have to because the problem could be the water heater but reassured me there was no issue and the problem may have been several guests taking a shower at the same time before checkout. I told her that was unacceptable and would be considering checking out. She was so unbothered and discontinued the call. About an hour later I had another hotel room reserved and came down to grab contact numbers and check out. The same front desk clerk then decided to tell me there was an issue and one of the water heaters was out. She never apologized for giving me incorrect information and said there were multiple complaints. I had never experienced such poor customer service and will need a night refund because there was no way I could wash my hair and shower with cold water.

Great overall experience! Very clean inside and out! Very friendly and helpful. Nice walk to the stadium! Flat and paved path!!

Large, clean rooms with great staff.

It was very clean

Very nice hotel. Clean, excellent service. The desk clerks was very pleasant and helpful. The atmosphere was very positive and elegant.

Everything was excellent

Quiet place with good attention and parking space

Nice, close to campus, great breakfast. Noisy old HVAC unit kept us awake.

No issues.

Nothing more to add

Good overall

Great stay. Hotel was very clean. Hotel staff was attentive in addressing drunk and disorderly guests. They dealt with the situation professionally and appropriately. Hotel had nice amenities.

First impressions walking in the door were looks great and proceeded to the desk where the person was very friendly and checked us in immediately. She explained where everything was and how to get to our room. We arrived at our room and was very pleased to see it neat and clean. Later in the evening we had dinner at their restaurant where the waiter and waitresses treated us very well. The food we had was great. As we checked out we were thanked for our stay.

I was especially, impressed with the staff. The two front desk women I interacted with were knowledgable, friendly and helpful. My daughter and I had dinner in the Bistro on Monday night. Our server was outstanding and so was the food.

Okay hotel but nothing more. Also the in house Bistro is good

It was a wonderful stay, kind, attentive staff at check in and check out, clean, modern room. Five stars !

Rooms needed updated, especially in the bathroom.

Great place. Will be back again

Thin walls Ban next room kept us up all night Gym ok but other options poor

Great location near Notre Dame. Included a full breakfast.

Location was beautiful

Staff was friendly and quick to answer any questions. Rooms were clean!

Very nice, clean and comfortable hotel. Friendly staff

location

The view was beautiful and it was so close to my daughter’s college!

First, Liz at the front desk understands the assignment. She is friendly, knowledgeable, and patient. As its for work and I am just sleeping a majority of my time there, I usually have 3 requirements for business travel: safe, clean, priced right. I felt ok with where my car waa parked, exceptionally clean facility, the restaurant has good food and cold drinks, good pillows, good water pressure, and it was quiet.