Definitely not the best place to stay in Marseille. We’ve been there for one night, and the condition are far from the pictures and advertising. It’s more a hostel with the price of a hotel. The price was 85 Euro for one night. Small room, shower dirty and small. The shower drain was blocked, I told that to receptionist, which I understand was his first day, and nobody took any action. This is just a transit hostel, definitely not to book the place for a nice holiday with your family. You will ruin it.. Not recommended at all. Sorry

Definitely not the best place to stay in Marseille. We’ve been there for one night, and the condition are far from the pictures and advertising. It’s more a hostel with the price of a hotel. The price was 85 Euro for one night. Small room, shower dirty and small. The shower drain was blocked, I told that to receptionist, which I understand was his first day, and nobody took any action. This is just a transit hostel, definitely not to book the place for a nice holiday with your family. You will ruin it.. Not recommended at all. Sorry

This hotel should NOT be on hotels.com. We reserved a bedroom for 3 guests - after checking in, we realized we were only given 2 pillows (even though we had paid for a room for 3 people), we only had 1 (dirty/stained) towel, the beds were NOT made and the light in the bathroom did not work. The staff was extremely rude and not helpful at all. Our room was located right next to the 'lobby' and we could hear the employee talking all night on the phone and watching TV. Eventually, the employee gave us a third 'pillow' (it actually was a couch cushion that he simply put in a pillow case) and one more towel. We finally had to make our own beds. We asked again about the light in the bathroom, to which he replied he was NOT gonna do anything about it. So we had no light to shower/use the bathroom for our entire stay at Hotel Sylvabelle. Do yourself a favour and AVOID this hotel.

This hotel should NOT be on hotels.com. We reserved a bedroom for 3 guests - after checking in, we realized we were only given 2 pillows (even though we had paid for a room for 3 people), we only had 1 (dirty/stained) towel, the beds were NOT made and the light in the bathroom did not work. The staff was extremely rude and not helpful at all. Our room was located right next to the lobby and we could hear the employee talking all night on the phone and watching TV. Eventually, the employee gave us a third pillow (it actually was a couch cushion that he simply put in a pillow case) and one more towel. We finally had to make our own beds. We asked again about the light in the bathroom, to which he replied he was NOT gonna do anything about it. So we had no light to shower/use the bathroom for our entire stay at Hotel Sylvabelle. Do yourself a favour and AVOID this hotel.

This is worst place I’ve ever stayed in. Disgusting on all levels. Broken lights and sink fixtures , Unclean showers. No toilet paper in bathrooms. Revolting and uncomfortable

This is worst place I’ve ever stayed in. Disgusting on all levels. Broken lights and sink fixtures , Unclean showers. No toilet paper in bathrooms. Revolting and uncomfortable

Bad hygienic Situation, strange guy at Check In

Don't. Just don't. We booked this and actually refused to stay here when we got to Marseilles. The Travelocity folks were kind enough to refund us our stay, and we booked a very nice hotel just a few blocks away. Dirty. Very dirty. Smelled strongly of cigarette smoke. Beds were made with sheets and no blankets. A tug of the sheet revealed a very stained and worn bed underneath. There was a shower and a sink in the room, but no toilet. The shared toilet was a little closet with NO SINK to wash your hands. The entryway was duct-taped open, despite a notice telling visitors that it was secure and to buzz the front desk for entry. The duct tape looked like it had been there for quite some time. There was another note inside the door, spelling out the rules for this property as a youth hostel. Perhaps a young, desperate person could make use of this "hotel" but we refused to.

Old building shower door & restroom door can not close all the way. Shelling have black mold. No air-conditioning.

Like a prison in all respects - from unfriendly staff to unclean bathrooms.

This was most definitely the worst hotel of my trip. I was really disappointed as it had reasonable reviews beforehand! I had booked a single standard room, as I wasn't there for long, but wish it was even less time! First impressions - the room smelt really, really bad. Even with the window opened fully for an hour, it had not disappeared. This smell was bad enough to get me looking for the source, which was unfortunately not found until later in the story... Upon inspection, the room definitely was not clean. I don't know what cleaners they use, but they should definitely be getting new ones. Luckily, the mattress was clean and reasonably comfortable. I would have probably booked a room elsewhere, however, the WiFi didn't work, so that ruled that out.Now, that smell... well... it turns out when you have a shower, the water leaks out and onto the bedroom floor... creates a massive puddle (where your now soaked bag is) and doesn't have anywhere to drain.I would NOT recommend this hotel to anyone!

This was most definitely the worst hotel of my trip. I was really disappointed as it had reasonable reviews beforehand! I had booked a single standard room, as I wasn't there for long, but wish it was even less time! First impressions - the room smelt really, really bad. Even with the window opened fully for an hour, it had not disappeared. This smell was bad enough to get me looking for the source, which was unfortunately not found until later in the story... Upon inspection, the room definitely was not clean. I don't know what cleaners they use, but they should definitely be getting new ones. Luckily, the mattress was clean and reasonably comfortable. I would have probably booked a room elsewhere, however, the WiFi didn't work, so that ruled that out. Now, that smell... well... it turns out when you have a shower, the water leaks out and onto the bedroom floor... creates a massive puddle (where your now soaked bag is) and doesn't have anywhere to drain. I would NOT recommend this hotel to anyone!

Do not pick the dormitory version if you could avoid it.

It's a very cheap hotel but in the nice side of town.

Its a very cheap hotel but in the nice side of town.

I stayed at dmitry room for 2days. The room is dirty , the toilet is too dirty. Safety is not certain because the door of room is not locked all day.

didnt even sleep

Just one night stay, it was ok for everything. Hostel is near metro.

Horrificly simple and plain hotel with next to zero interior and uncomfortable beds. More of a hostel than a hotel. Poor Wifi connection as well.

So Hotel Sylvabelle is falsly advertising rooms! We got a horrible room with damaged sealing, rotting and fungi bathroom, the smell was unbearable!! The was rude and there was no wifi at all in our room however they do say that in there ad. The cleanliness was zero. I dont recommend this hotel to anyone!

Ok for the price I paid. It's very well located and safe. There is no lift, the wifi is very unstable and unreliable. Note that the single rooms on the third floor only has private showers, the toilet is in the corridor. Nice enough breakfast room and breakfast for €5. A bit funny place with a certain charm for the cost-concerned.

I will write from my own experience. The chock of my life by the check in, very dirty room, very stinky, very hot and there is no are circulation that meen if outside you have 30c in your room you will have 45c even during the night, no ventilator, NO INTERNET ANY in the ROOMS as its shown in the description. I told that at the reception of the hostel and the owner test it himself in the room after he found that there is no internet they offered me to change for another room for 50€ per night.... As I told them that I will never pay so much money per night (otherwise I would stay in the Novotel ) they accepted 10€ per day/Night. My reservation was including internet in the room but the reality you don´t have internet available. Even after I changed the room I was still complaining that I don´t have internet, they asked to come and sit in breakfast room there I will have internet for sue. We didn´t have any hot water for 2 days, I showed the owner that there is a problem in the bath room he promised that he will fixed it the next day but nothing is happened. The Bathroom door doesn't close, Room view was horrible (see foto) and therefore they wanted 50€ more per night.

Good location It's low priced because it is low quality but clean and convenient for the port

Good location Its low priced because it is low quality but clean and convenient for the port

Room was clean. Staff was really nice and helpful!!

Really disappointed with this place. our females bathroom was in the males area. You had to pay for a towel and even for a pillowcase which is ridiculous. There was no key to the room so anyone could walk in whenever they liked. Really didnt like the place and couldnt wait to get out. I guess you get hat you pay for though.

Hotel Sylvabelle is decent and comfortable. We were satisfied with the spaciousness of the room and the comfort of the beds. The toilet is not in the room, so slightly inconvenient. I enjoyed the hot water available downstairs. The reception was staffed 24/7. The staff were very knowledgable about the city. The location is super, minutes away from the old port on foot, a bit longer to the train station (st.charles) but right around the corner from a metro station. The biggest con was that the hotel would only hold our luggage until 14h00 after which the fee was 10€. This was sure inconvenient because its cheaper to store at the train station but thats too far away to go back and forth - youd miss out on other better things. Result:we walked around with our luggage :/ Not super.

Overall all, it was positive experience due to the great location of the place in the heart of Marseilles, Cheap price for the shared Dormitory.. it is relatively clean but has no kitchen or common room, although these exist on the first floor next to the reception but not used.. Don't know why?!! It is just a sleeping place, and not the usual happy hostel experience... Most of the staff were serious and not bothered apart from Anka, the German receptionist who was cheerful, helpful and provide good assistance in general.

The price is quite reasonable as compared to other hostels, I stayed there 2 days, its location is good, quite near to most popular places, the cleanliness is a bit problem but not too big issue, overall good hostel.

There is no doors, a large room divided into small boxes, each containing four beds. The staff is good.

Very cheap but great and clean hostel. I really enjoyed my experience.