Very nice hotel to stay

Shower tub is slippery- needs rubber floor mat

The staff at Fairfield Inn Marriott was very friendly and accommodating. While the room amenities felt a bit dated, everything was clean and well-maintained

Musty smell in the room. Worst bed and worst pillows I ever slept on in any hotel, motel, airbnb or vacation rental . So bad .i highly recommend updating the bedding and pillows .

The staff is very nice and helpful. Everything was nice!!! Thank you 😊

The room was very large and clean, the shower was good, it had 2 rooms and 2 televisions, and breakfast was good, complete with eggs, sausage and bagels.

Room was outdated. Breakfast buffet had cold food and very limited food options. (Hampton Inn has much better food and variety)

Thanks

Ok

We were extremely disappointed in this property. We spent over 700 dollars for two nights and I in no way felt it was worth it. The pros: parking was fine, the breakfast was expansive enough for a wide variety of tastes, the location was great for the different beaches and restaurants in the area. The cons: our room was dirty (food on the floor, dust in the corners, hair on the bathroom floor, dirty bathtub), the rooms/halls were wrecked (carpet pulled up in places and a trip hazard, our ceiling showed clear evidence of previous water damage), the pool was disgusting (we own a pool, they aren’t supposed to be cloudy and murky like that). However I would say the biggest con was some of the staff. Now some were great, kind, no issues. But specifically, our dead bolt wouldn’t go in and we couldn’t close our door. When I called the front desk they asked if we had tried ABC to fix it and we had. She seemed very annoyed to come up and said “this happens all the time,” which I find a little odd that your locks to your doors are broken that frequent but whatever. This woman came up and knocked, didn’t acknowledge me, reached around me to the door handle, smacked it, and then left. I felt very dismissed and was a little upset with how rude she was. It’s not my fault your doors don’t work and you had to come up one level to fix it. And that may seem very small and first world, but when you add it all together (this happened towards the end of our trip), I was done. we wont come back

Our room and the property was fairly clean and breakfast was good. The beds were comfortable and the air conditioning worked well. However, the website states that there is a hot tub and there is not. Had to ask for towels at the pool each day. Had to ask for cups for the water in the lobby and You had to go to the front desk to get toilet paper for our room. One of the coup les with our group did not even have bath towels in her room when she checked in. That part was very disappointing!

Pro: Very nice, beds comfortable, staff friendly and helpful, very short drive to downtown area, decent breakfast. Con: Nick on tub that made tub look like it was dirty. No fan in bathroom. Bath tub soap, shampoo & conditioner dispeners ran out.

Check in was easy. Clean room

It was clean and convenient

This property needs a remodel and better amenities.

Nice clean room . Right off the highway with just a short drive to downtown. Would stay there again.

The staff is really nice, however the stay was horrible. We checked in late and the sofa bed had dead bugs under and the sofa bed mattress was a hot mess. Since it was late, the front desk staff could not change it. The next day manager came and made the change, we wanted to leave but there was no where in New Buffalo to stay as everything was booked. We were told that we will get full refund from Hotels.com, still pending that. But manager also stated that he will let us stay the 2 extra nights and give points. Once we checked out there are no points. Maybe it was my fault as I may have heard him wrong. I do not recommend this place for families who will use the sofa bed.

Hotel was nice, but WIFI connection was hit or miss. Staff were very nice. We wished there was a hot tub.

Great place to stay!

We booked here because it’s a Marriott property and have high expectations. Beds were not comfortable, no cleaning of rooms, had to go get extra towels, pillows. Very little staff. We also booked this property because it has a hot tub, there are pictures on the website. When we went into the pool area it’s pretty clear there is no hot tub. Then to find out people have been complaining about this since 2023. It’s false advertising. I would have chosen another hotel. Very disappointed.

The hotel was very dirty. The shower especially. In the bathroom there was dirt caked in the corners and hair. The ceiling in our room and in the hall was patched and cracked. We asked the front desk to clean, she said she’d check with housekeeping. No one came to clean the bathroom. We went to the beach, luckily we rinsed off at the showers there because we couldn’t use the hotel shower. It was not worth the cost of 200 a night. Luckily, we were only there for one evening.

Our room had a lot of nats/fruit flies in it? A little disconcerting

The bathtub in our room was very slippery and unsafe. I would never stay there again

Bathtub was stained and appeared dirty. There were blood stains on the comforter on the bed.

Friendly front desk people. Shuttle to Four Winds Casino hourly. Decent array of food at breakfast buffet

Was a great breakfast in the morning for the family. Overall a nice clean room.

Easy to find, nice large room. We were wishing we had an extra day to stay here. Breakfast was good, and check in/check out was easy.

We stayed here for one night and I wish we could have stayed longer. The hotel was extremely comfortable and in great shape, especially considering the price we paid. The breakfast was good and it was right off the main highway and close to the little town and Lake Michigan. The town was so cute and we didn't have time to spend there because we were just passing through. I'd love to go back for a visit!

Quiet, easy parking, small, poor design shower

Great staff, clean property

Mold on the bathroom ceiling and nats in our room.

Nice and clean and great staff