It’s a very nice hotel. Very Clean. and good service. My family and I enjoyed staying here!

The hotel has everything for kids and restaurants are nearby in abundance. The sea at the time we were there (April) wasn’t super Thailand like clean. Found it strange that the hotel bar was empty and not showing any sports on the tv. It needs an update and you could see signs of it having been empty during Covid. Staff were friendly, apart from when we asked for sports coverage in the then empty bar for the kids to watch.

God service

Love it! Next time will try to go during Thailand winter season. March was way too hot

Very disappointed over all. The room furnitures and bedding are very old. Should not advertise as 5 stars Hotel.

The resort is really showing its age. Not maintained well at all. Bathroom within the room has mildew stains throughout. A hole in the wall where a phone once hung. TV with poor brightness, barely viewable. All facilities are super worn. Kids water play area has mildew/mold stains throughout. Paint worn off of most of the fixtures. The resort is under renovations so I hope next time will be a better experience if I choose to return. As far as the service, it was mixed at best. I would like to recognize Koong and Pon in the Kid’s Club for watching our son. They did an excellent job, our son had nothing but great things to say about them. I would like to also recognize Nancy in the Oasis restaurant. I am so grateful she was able to accommodate us when others we spoke to wouldn’t. My wife and I wanted to eat the buffet at Oasis that evening however our son wanted to have a cheeseburger which wasn’t on the menu at the buffet. We spoke to another person before Nancy which suggested we eat at another restaurant at the resort. Lastly, I would like to recognize the Spa team, my wife and I enjoyed their services. They are very skilled in their work. All in all, unfortunately I was quite disappointed with my stay here.

Modern

The water park is a wonderful feature for children and my daughter loved the slides and other features.

Best family resort in Thailand but the property needs to be seriously updated. Our door locks and Air Conditioning weren't working and we needed technicians to come and fix them. Lots of touch up paint needed every where. Been to this property many times and it seems neglected by management compared to before.

Extra cost in activities, poor service during check in, poor service in restaurant. Extra cost if you would like to carry your own food in common areas. Restaurant food taste is just average but over priced not to.mention they were slow and forgot order. The room suppose to be family room but have no table for dinning, no cluttering, it was just a double room rather than family room.

Lovely resort! We were only here for a couple of nights however will say that the pool facilities are great! The lazy river was a nice addition for something else to do; the main pool temperature was amazing and there was a deeper section for jumping and diving if desired. We didn't find too much difficulty locating a spot along the pool. We ate at the restaurant next to the pool one day for lunch and it was delicious. The included breakfast buffet was great with MANY options. The room was nice although there wasn't really anywhere to put your clothes (no drawers). Our room overlooked the resort and beach area, we were also up higher which was great for watching the nightly lightening shows! The shower is small. We did go to the rum jungle bar one night, nothing was going on there, very quiet but it's on the roof top and great for lightening watching; but drinks are VERY expensive.

Really enjoyed the stay.

Wonderful resort. Amazing pool area which felt like paradise. Easy access to downtown Pattaya. Definitely recommend

Coming from the USA, this place was comfortable and we were able to settle in and adjust from our 12 hour time difference jet lag quite well, considering. We had a toddler and a baby with us and they have free cribs on request which was great. Even better, the crib was on wheels so we could easily move her around if needed/wanted. The toilet room is separate from the shower/sink area which is super nice. There are complimentary shampoo, body wash, etc. and you can request others like toothbrush, water, toilet paper, etc. through the QR code they provide (it was really easy). The staff always takes shoes off at the door (which we loved as a family who also doesn't wear shoes in the house). Someone heard it was our daughter's first birthday and delivered a birthday cake to our room which was so, so sweet and thoughtful and appreciated! What else? They have a shuttle service and car seats available upon request which we definitely wanted with two small kids. Fia, at the front desk area was very good with arranging tours for us. The restaurants were wonderful and staff at the Rum Jungle rooftop bar (we had dinner there one evening) even brought little toys over on a platter for our kids to play with so they would be occupied. Everyone was so sweet to our kids! They have high chairs available and a little kids buffet area with kid-friendly foods, Winnie the Pooh plastic plates/bowls/cups/forks/spoons. There was a play area for kids with lots of toys and activities. Anyway 10/10!

Pool is very good to enjoy all day.

Best summer staycation

The waterpark, the rooms the service and the food is great. The only things that would make this hotel better is to avoid activating key cards every day and release deposit right away when checking out. Now the wait 2 weeks to release deposit and that will make a lot of problems if hotels should do this and you visit many hotels during your stay.

Kids like the water park. We like the environment as its so relaxing

Everything is great!

The hotel was noisy, not clean, crowded, the service was slow and poor at the reception. the hotel manager did not listen to any of the requests.

Very impressive architecture at first glance, opulent entrance, large, beautiful pool area and a selection of bars and restaurants. Very spacious room (we stayed in the family suite). This was clearly a very expensive concept and once was a five star hotel. However once you see past the initial wow factor you see that the complex and it's service is becoming a bit tired and in need of refurbishment. The room and furniture look tired. Wooden furnishings which need replacing, multiple handles broke off cabinets during our stay, the ceilings and general decor inside our room were tired and in need of redecorating. Water marks on ceilings, door handles missing or damaged, windows and metal work stained, paint peeling off metal work. General service was also disspointing, the standard of English was sometimes poor despite there being a lot of English families at the location during our stay. Service at the restaurants and bars was slow, painfully slow on some occasions. Housekeeping was disappointing, initially they made the bed and nothing else, no tidying or clearing up cups and plates, no wiping down of services, again not what you expect of a five star hotel but this was rectified when raised. Disappointed that so many activities requiring additional payment considering the expense of the stay (ie. Lost World, children's parties/activities). Zulu Family Lounge was a lovely touch however and offered a great range of snacks and drinks throughout the day with attentive staff.

Absolute waste of time and money. Never again. Can’t understand how on earth anyone can applaud this place. Stayed with wife and kids inlaws for a long weekend. Nowhere near a 5 star experience. The first rooms we received were filthy like a seedy roadside motel. Stains, dents, scratches and built up grime and filth everywhere. Both rooms also came with an abundance of spiderwebs. Quickly went down to drag someone to explain how this is even possible. They didn’t really say anything but fortunately bumped us up to club room which were OK but still not close 5 star quality. Fairly worn rooms (e.g. one of the light fixtures promptly fell down to the floor when we had settled in). The Oasis restaurant food was mediocre at best and the service was apathetic. Dirty chairs and worn out tables. Made the mistake of eating there once. The Ocean restaurant was a bit better but still nothing worth visiting. The waterpark seemed very nice but turns out it is also absolutely filthy. Came back with a stomach flu. Did some further investigating back home. Apparently getting sick at the hotel is not unheard of… Nothing to see or do in the immediate vicinity of the hotel. Seems the vast majority of the clientele represent a certain nationality. Na zdorovye.

Super clean beautiful room with fantastic view. The service and staff were just excellent. There was so much delicious food and drinks to choose from. So many things to do at this fabulous resort so make a long reservation. The front desk crew were absolutely kind and helpful. Thank you Chom!

Excellent property, amenities and services. Friendly people and beautiful area.

friendly staff , family hotel , great food

One of the rare beachfront properties in North Pattaya wigh a very good beach quality. I am a beach lover, never use pool. Good location. Quiet, away but close to most busy parts ofthe Pattaya

Hope all the staffs speak good English. Had hard time to communicate :( the room was clean and nice!

The water park is good. The Adventure land is fantastic but the hotel is a bit old. There is no curtains around the bathroom & there's no water basin at the toilet...

Good property for family vaccation. I higly recommend.

Beautiful Seaview

Good

The room was kind of old. Needs renovation