Nice clean hotel. The staff were great!

Good things—comfortable bed, friendly and helpful staff. Bad things—huge flying roach on the ceiling, toilet flushed after 3 tries each time used, shower liner smelled of urine, weird musty smell in room, dirty carpet.

Load outside hotel at 11:30 PM. People with stereo and truck windows down. I had to go back to my car at 11:35 PM and did not feel safe. Breakfast was good.

Property was nice, but it can be improved.

Ok, one bed in room looked unmade, no complementary coffee in lobby. Other than that ok

Good but hot tub was broken, coffee pot was broken and no diet cokes. :(

The room was very clean and comfortable. Check-in was easy. We would have liked to have had breakfast available. The coffee in the lobby was for sale and the available snacks were overpriced.

Very comfortable and clean

My reservation was canceled due to overbooking. They told me this on arrival. I was not notified of the cancellation until I arrived.

Very nice

My daughter and I woke up with bites everywhere

A little noisy & there was a used rag in the bathroom on the shower. Other than that, no complaints.

Great staff

Staff was amazing

Dirty and stinky

The clerk was nice and very helpful. Unfortunately the room wasn’t so nice. Bathroom door wouldn’t close and there was actually a sock covering up the smoke detector.

Quick check in and friendly staff. Close to Food options and plenty of parking.

M

Room was stuffy and had a bad smell..called the ataff attention to this, was told the manager will call me back but that never happened. Very Sad indeed

Everything was perfect! Excellent checkin, nice, clean room. Wonderful breakfast! Thank you!

Jacuzzi was out of service. No safe in room. No USB ports on lights or anywhere in room

Had kids running in the hallway all night couldn't sleep

Ok

Great experience. Staff was wonderful.

Room was comfortable and shower was amazing. Loved the hot tub. Unless you have children and want to be awake before 8 am from kids screaming in the pool and the ding of the elevator, ask for a room on a upper floor away from the pool and elevator.

The hotel customer service is good. The room were clean and spacious very nice. The coffee was good,but the menu at the Bistro was expensive I paid for 1 avocado toast $13.00; that was 1 toast cut in half and avocado in top Honesty wasn't good !!!! I will suggest eat breakfast at McDonald's or any other place better and cheaper.

Room was clean and we didn’t have any issues.

The building has multiple issues starting with the outside rooms shifting downward due to the foundation issues. Can see it in the hallway being higher than the rooms and the wallpaper pulling in corners showing significant drop in foundation. Could not turn on water in tub. Had to wait for maintenance to find the problem, go get part then fix it. This had to have been an ongoing issue and should have been fixed before the room was rented out. Could not reach the front desk from the room phone. The front desk phone seemed to be on "night mode" as it kept ringing and then going back to menu. Had to use cellphone and call main number to reach help for maintenance. Restaurant was out of bacon and other menu items but didn't notify anyone when ordering. Sausage substituted in burrito - but like two tiny pieces only. A couple of hashbrowns and eggs were all that were in the burrito. Side order of sausage was cold and asked to reheat. Came back and not reheated. Had to ask over and over for silverware and napkins. $33 for avocado toast (no egg) and a burrito with some potatoes in it and a cup of coffee - excessive, even for a hotel.

Place is nice, clean and staff are good. My sink in bathroom however leaks water all over the floor. I’m surprised the last person didn’t notify the staff. Outside the leak a very nice place.

My Husband and I stayed and enjoyed every minute of it. Great hotel, great staff and just a great choice if you need to be in the Tyler area.

The location was convenient, but the noise from the street was loud. Also, our room A/C sounded like an unlevel washing machine on spin cycle. Annoying until you could get to sleep.

Nice buffet breakfast clean beds friendly staff. The only downside was we were next to a large family and they constantly kept going through the door of their rooms. Which is actually not the hotel’s fault