Swimming pool was closed due to lack of maintenance. Water was green. Housekeeping every other day. I had to empty our trash, take dirty laundry (towels) and trash to front desk for replacements. Commode never cut off even after the engineer looked at it. Was there three nights and will never use a Marriott hotel again. Was very disappointed in the service. Only one desk person tried to help. I have used Marriott and only Marriott for years and years. So disappointing and after paying over $600.00 for three nights, will not be staying with you again. Goodbye Marriott.

Good stay over night!

My room was the wrong one. I had to change rooms 4 times before they got it right.

Room was clean. Beds were comfortable. Had to go to desk to get toilet paper. Had no cream or sugar in room for coffee.

Bathroom had hair on the floor and urine on the toilet. The water was lukewarm during my shower and the tub was clogged up so the water wasn’t draining during the shower.

It was a quick one night stay but it was comfortable and clean. The staff was amazing. I was floored by how kind everyone was and they treat you like they have known you for years. Both the manager and assistant manager were so nice. I would stay here again.

Nothiung

Tried to check in prior to arriving through the app but it would not work. Also on the morning of departure,there was no breakfast,which was supposed to be included with the room.Front desk stated that the cook was pregnant & wasn’t feeling it today so she didn’t come . Therefore we had to go eat elsewhere…also had to ask for more towels,only 2 were in the room

The bathroom was not clean. The shower curtain inner liner was dirty and moldy. Found clumps of hair on our clean towels when unfolded and beds were extremely hard with tiny pillows. Thankfully only stayed one night. Disappointed from other hotels we have stayed in by Courtyard.

Check In and out was smoothly completed by the very friendliest people! Disappointed that the Bistro was out of a lot of choices for dining but hey that means they were busy! Should we have to go back we will definitely stay there!

The staff at check in was very upbeat and happy to to see each customer.

I have never stay at a Courtyard Marriot before because the prices have always been too high for baseball tournaments and other personal travel. Hotel and staff very nice and clean. No problem there. The problem I have is what you pay for. Granted we had a very discounted price because I used basically Hotel.com points. Checked in no problem. Informed that there was a 4.95 parking service fee, no free breakfast we could buy a la carte. Coffee to buy from Starbucks in hotel. Had to work we did have free wifi but we could get enhanced for an additional 4.95. Swiped my card for incidentals (not out of ordinary). Made me wonder if I would be charged if I asked for additional towels or other items. Also, made me concerned whether I would be charged for the coffee in the room. Like I said, nothing wrong with hotel or staff. Very clean and friendly. Would not stay at another Courtyard if this is the common practice of their company. We are talking about Alexandria, Louisiana not a larger city like New Orleans or Dallas. Do better Courtyard…I can get a free meal at other hotels and maybe a cup of coffee with a smiling staff and clean hotel. Also, by the way, checked out at 11:30. Starbucks is closed…

Great stay

The stay was great, nice room and loved the unique setup compared to most hotel room layouts. The best part of the trip was after check out and a couple hours after leaving that we realized we left a bag of valuables in the room, called to ask if it was turned in and it was at the front desk. So grateful for honest staff members!

The room was very nice clean and comfortable. The staff was not friendly I spoke and the young lady just asked if I was checking in not friendly at all.it was very noisy in the hallway starting at 6am

It had a pool, that would have been a plus, but couldn't tell if it was open for the season yet as it had a bunch of stuff in it, needed cleaning.

Stayed for one night and that was for the best. I had a great night’s rest and staff was professional, but a lot of little things made my stay just average. Bathroom had a dirty mop smell, ring in the toilet, and the shampoo and body wash dispensers were completely empty. Finally the TV didn’t work (it was plugged in). If I stayed for longer this would have been bad stay.

Good location.

Really liked that it was a true roll-in shower

My stay was nice, but the check in experience wasn’t. The front desk guy was condescending and not very welcoming.

I was clean and the staff was excellent

very nice and helpful staff. clean. good location. comfortable bed. easy to get extra towels at desk.

Clean and convenient

Great

It was a pleasant and comfortable atmosphere. The employees were hospitable and warm.

The room smelled stale and the bathroom floor was dirty. Also, the nightstand needed to be cleaned.

Breakfast very bad, cleaning the room had not be done

Excellent front desk staff!

One of our double beds was dirty with blood and the shower curtain was dirty on the outside. Also the phone didn’t work and the shower leaked from the faucet. The worst experience I’ve ever experienced in a courtyard by Marriott.

There was no water pressure in the shower which is a pain when trying to wash out long thick hair. A couple of the room lights did not work and there was no regular coffee in our room. Other than those small issues the hotel and room was clean, staff was efficient and friendly.

Overall, a great hotel. The noise level inside the hotel was quite loud. They said there was bachelor party staying there. I wish the hotel had put them away from other guests instead of in the middle of the hotel.

Good staff