The room was gorgeous and the staff were so professional and friendly. Right next to some good shopping and in a pretty square.

The staff, as they always are in any hotel, are the crowning glory at this beautiful hotel. Andrea and the other bar staff were so friendly as were Alicia and the front desk staff. We ate at Pless restaurant one night and it was excellent. We enjoyed the terrace bar too and the excellent mixologist/bar tenders!

Great quick stay in Lux City.

Enjoyed the stay . Awesome bar. Only minus is that they didn’t have a sauna . Close proximity to everything

Once again this boutique hotel surpasses all expectations.

Gorgeous room! Comfortable, well-appointed. We loved walking out into the Christmas Market, and its convenience to shops. At night the lounge was amazing~ great tapas, and the playlist was memorable! We made a happy memory here and plan to return with our adult children and their SO's. Thank you!!

Beautiful hotel with a great location. I stayed in room 31 which has an open concept shower. I was traveling alone but be aware if you want privacy while showering. Housekeeping did not clean my room on the second day which I expect of a five star hotel. At least empty the trash bins. If you like to stay in the posh area then this hotel is for you.

It was an amazing experience in a very good location. On top of that the staff was perfect. Some of the staff that I got their name are Miriam, Agathe and Timothe. I would like to thank them for their service as well as other staff members who I did not get their name.

Hotel was a beautiful boutique stay. Staff was nice

What a phenomenal hotel experience from the amenities to the staff.

We were very disappointed at our service upon check in. My husband and I were traveling with his 94 year old blind mother. We had upgraded our room when booking. When checking in, I completed paperwork for both rooms since my mother in law is blind. They gave our upgraded room to our mother which was in the top floor, very large, separate sitting area, sky lights, and beamed ceiling. Our room was small but comfortable. I went downstairs to inquire with the front desk attendant who checked us in and she was very rude and stated both rooms were the same category which they clearly were not. And even if they were, why would you give the larger more luxurious room to the single blind woman versus the couple. She basically said "too bad, it is what it is and there is nothing I can do". Very rude and not expected at a hotel if this caliber. The other staff were wonderful. Hotel is beautiful and located in a central location.

We stayed 2 nights at Suite Junior room. But there was only one set of slippers and one bath robe, so we needed to ask to birng them. On the second day, they did bed making and changed towles but they did not tidy up the room equipments and not changing shampoo/body soap. So we needed to ask them to bring amenities. The worse thing was they did not clean bath tab so that we ask them to come and clean it. They can respond our requests very quickly but they should be done before being told by guests. On the other hand, quality and service of the hotel bar is excellent.

Kind and attentive staff. Perfect location with easy access to everything.

Watch out for Room #1 especially if you have mobility issues. Craziest layout I’ve ever seen out of hundreds of hotels and 40 years of global travel. Creaky old 16th century leads to small upstairs bedroom and shower. Toilet room is on the main level with small sitting room. Quality of amenities, service and cleanliness were all very nice.

Property is beautiful and upscale (not really our cup of tea). Staff is very nice and helpful. Close to many activities. Parking and finding the place is a joke. If driving you have to intercom the city to lower barriers so you can get to the property.

Excellent service. Employees at front desk were excellent. We were impressed with Irene Izquierdo as she did everything to help us feel happy , getting info, latecheck out, coordinating golf info, calling our next town stay and arranging to get our car.

Got service for what I paid.

Nice hotel. Centrally located. Very clean and neat. Lots of stairs because they combined 6 homes to make a hotel. Avoid room 10. Has a circular staircase so small you have to put your foot on sidewise to fit. Bathroom on lower level, bed up that tiny stairway. Not idea in the middle of the night!

Great location, beautiful hotel, probably the most fluffiest scrambled eggs I’ve ever ever had!

Excellent hotel! Clean and convenient to many food options, shopping, and other sites. Hotel staff was friendly and helpful. Highly recommend and would stay here again.

The hotel with the electricity outage on Christmas Eve with no manger attending but some inconfident female only at the front desk who seems to make many false statements such as the entire city has no electricity ( not true : the next door Hotel was fine with electricity )should not be a 5 star Hotel Hotel sent an email asking for any request & we made the request for the firm pillow which was completely ignored. Their pillows must be 10 year old very shabby. what a 5 star Hotel? If to be ignored why do you ask??

Excellent service good location

Overall, it is a very nice property and I would recommend it. But with the room rates charged by the hotel, I would have not expected the mouldy smell in the elevator, and expected to be informed at the time of checking in that breakfast was included in the room charge - just a tad disappointing. Sorry, as I am not normally a complainer, but felt that our experience could have been a bit better.

Luxury, impecable service, and convenience combined. Right at the Place de Armes plaza with Chrismas market at the door and walking distance to all landmarks and shopping mall next door. With dining options and amazing breakfast one doesn’t have to leave hotel.

The property was very well managed. Also, a staff member, Alicia Soriano, helped us with multiple issues to make our stay more enjoyable.

The hotel was central to everything. The room was quiet and comfortable. The staff were attentive, kind and helpful. I enjoyed my stay. I wish the fitness center had heavy free hand weights but they had smaller weights and I made do. Overall super highly recommend and I’ll be coming here again.

We loved the property itself but area with fast food (McDonalds-Burger King) is a low point. Luxembourg overall is rather a boring city not really go for more than a one night layover- Food at restaurant was over touched in a typical Michean star way which gets so boring so quickly- good wine list.

One of the best stays we have had in 20 years of traveling, everything about this boutique hotel was excellent. Location and proximity, upscale accommodations and excellent customer service. I highly recommend to anyone visiting Luxembourg

Love the Scandinavian inspired concept

Luxurious hotel in the heart of Luxembourg. Easily walkable distance to visit historical places. Every staff member at the hotel went above and beyond to make every guest’s stay memorable. I would highly recommend this hotel for your next and every stay while in Luxembourg

El Hotel esta muy bien ubicado, frente a la Plaza de Armas Rodeado de tiendas , restaurantes y bares Es un area peatonal, por lo que se dificulta llegar en carro y estacionarlo, pero el personal del Hotel fue muy amable y servicial con este punto.

Beautiful. Stay here for sure.