Unlike some or the more modern Japanese hotels this place offers a little more space in both the bedroom and bathroom. It feels a little dated but its quaint and in good condition.Friendly helpful staff too.

Unlike some or the more modern Japanese hotels this place offers a little more space in both the bedroom and bathroom. It feels a little dated but it's quaint and in good condition. Friendly helpful staff too.

Everything was good, from hotel front desk, hotel room conditions to morning breakfast were awesome. Definitely will stay again if revisit Kobe!

The hotel staff were exceptional. They stored our luggage since we arrived too early and took it to our room for us (laid out very neatly) while we were out. The room was very comfortable with all the necessary amenities.

Like: Room has sufficient space, clean, walking distance to shopping areas, breakfast was awesome.Dislike: Getting extra bottled water for my wife and myself, I had to pay for it. We had finished the 2 complimentary bottled water the day before and asked for 2 more bottled water the following day and was charged for it. Also, the air conditioner for the room didnt work well. It was hot and stuffy. Informed the hotel staff and was only provided with a small Dyson fan.

Like: Room has sufficient space, clean, walking distance to shopping areas, breakfast was awesome. Dislike: Getting extra bottled water for my wife and myself, I had to pay for it. We had finished the 2 complimentary bottled water the day before and asked for 2 more bottled water the following day and was charged for it. Also, the air conditioner for the room didn't work well. It was hot and stuffy. Informed the hotel staff and was only provided with a small Dyson fan.

Although not included in our rate, we splashed out on the breakfast. It was a wonderful experience! There were plenty of options for vegetarians.The room was fine, and location was convenient. The staff were very helpful.

Nice clean hotel Short walk to main station Very good breakfast a lot of variety Nice touch is if you don’t have your room cleaned they give you a ¥1000 voucher up spend at coffee bar

Excellent location, convenient for bars & restaurants in town, and only 10 min walk to station. Incredible service - very polite, friendly, helpful staff. Furnishing style is a bit dated, and room compact (step up to bathroom & shower may be tricky if you're very tall), but clean, comfy, functional and powerful shower. Particularly brilliant is the free "handy" mobile for guests providing unlimited international calls (to certain locations including UK) and free wifi when in town.

Excellent location, convenient for bars & restaurants in town, and only 10 min walk to station. Incredible service - very polite, friendly, helpful staff. Furnishing style is a bit dated, and room compact (step up to bathroom & shower may be tricky if youre very tall), but clean, comfy, functional and powerful shower. Particularly brilliant is the free handy mobile for guests providing unlimited international calls (to certain locations including UK) and free wifi when in town.

地点到三宫站和新神户站都方便，早餐里的牛肉味增汤和甜点都超级赞，周末人多吃早餐要排队。房间小小的但是很干净，服务人员超好的，离店之后发现项链忘在房间里，服务人员找到以后给我寄到了下一站的酒店里。

We are very satisfied to staying there!! Breakfast buffet was great as we remembered!

Only Japanese television channels, otherwise everything was fine. The bed was very comfortable, with a lovely quilt.

Walking distance from Shin Kobe and Nunobiki herb garden Cable Car base station. Good eateries around including Kokoroya at Sannomiya. Breakfast buffet at hotel is splendid. Luggage’s forwarding facility easy to use. Highly recommended.

Nice, clean and spacious room as compared to other hotels

We originally booked 2 nights at this hotel and we're so impressed with the cleanliness, size of the room and super comfy bed that we booked a further 2 nights, we paid about $100 US a night, can't recommend this hotel enough, the only slight let down was there was a high step to get into the bathroom but everything else was perfect, 15 mins walk from Kobe station and about 10 mins into town.

Although the room is small, the bed is comfortable.

Do not expect too much regarding to the breakfast. It is just above the average, and not the number one. The noise from the air conditioner is little large. I cannot get a good sleep at my room.

Checking in was not a very good first impression. Firstly, depending on hotel staff (like the one who received us) language could be an issue. We were assigned twin beds, when we requested for a double the staff gave us options to change rooms almost every day of our stay, alternating between a twin to a double and back again. The standard room was a little tight but clean and comfortable. The hotel has bigger suites that look very nice... if you can afford them. Once we have settled down, we quite enjoyed our stay. The breakfast was fantastic.The hotel was quite centrally located to the Sannomiya Station, to the Church, restaurants, parks, etc Other than the staff who received us, the other staff were pleasant and helpful - one even took the time to give us very detailed instruction to travel to Himeji Castle (i.e. when and what trains to take, etc). All in, we enjoyed our stay... did I mention that the breakfast was fantastic? :-)

Breakfast is ok but not brilliant. Paying 2300 yen you would get a lot more varieties and better quality in other hotels. We were staying in top floor suite, the cleanliness is not up to Japanese standard.Staff service is poor especially night staffs, no smiles at all and not very helpful even when not busy. We travel around Japan for many years, we know what we can expect from a 3 and 4 stars hotels.

Breakfast is ok but not brilliant. Paying 2300 yen you would get a lot more varieties and better quality in other hotels. We were staying in top floor suite, the cleanliness is not up to Japanese standard.Staff service is poor especially night staffs, no smiles at all and not very helpful even when not busy. We travel around Japan for many years, we know what we can expect from a 3 and 4 stars hotels.

I loved the breakfast and good service

Nicely decorated boutique hotel style lobby and room. Lots of creative details in the room such as the phone and kettle. Came with Bvlgari toiletries. Clean and comfortable room. Booked a 4 pax room. They packed 2 extra trolley beds in a 2 beds suite room. Room not designed for 4 pax originally. Location not so convenient though. In between Shin Osaka Shinkansen Station and the busy Sannomiya area.

The brekkie is excellent. The room condition is a bit old. Parking fee is a bit expensive.

Staff service was okay, not the best. No one helped with luggage or anything. Once I stepped into the suite rooms, it was amazing. The 2 suite rooms had different theme and layout. Bathrooms were huge with jacuzzi bathtubs. Room had lots of amenities and had daily turn down service, chocolates were tasty. Location is good too, about 5mins walking distance to train station and Sannomiya district which has tons of restaurants and food alleys where we found dinner for our 2 nights stay.

Location is slightly off but worth the stay if you enjoy hotel breakfast!

The hotel is located between Sannomiya, downtown Kobe, and Shin-kobe bullet train station. It is about 5-10 min. walk from either station. It is not a huge hotel, but the qualities of food and service are superb. There are always enough staff members at the front desk and elevator area, and they are ready to help you immediately. When the front desk is busy, coffee shop employee came to me and helped me out. This restaurant is very famous for its quality breakfast. Actually it is more than just a breakfast with a great selection of entrees, soups, and salads. Again, there are many people working there and constantly helping customers and making sure there is enough food and the place is kept clean. The room is not huge but is a good size. I would have liked this place more if there was a restaurant that serves Japanese food. I know this place is famous for French and sweets, but I don't want heavy breakfast everyday. There are many small nice things about the hotel too. If you tell the hotel to skip cleaning your room for a day, they will give you a voucher for a jar of their famous jam which comes in many different flavors. They offer free coffee until 10 a.m. as well as small cup of herb tea. The room has nice amenities such as humidifier, free bottle of water, etc. While this place is somewhat locationally challenged, I would stay here again happily.

Breakfast is excellent! Organic Jam from their own bakery. I bought 6 jars of them.

Only stayed one night room was small but adequate would not have liked to stay longer. Staff were very helpful and informative.

Friendly helpful staff, good sized room for Japan, easy walking distance to major transport facilities

The room that we have gotten- superior, was spacious. We love the design and the huge bathroom. The hotel claimed that they serve the nicest dessert in Kobe but we have no chance to eat that as they close at 6pm. I mean, why 6pm? Many can't speak English in Kobe hence you may want to download some translator apps in your smartphone. The hotel receptionist might not be able to help you much as they might not understand you. Overall, if you are looking for a spacious, quiet, condusive at lower price, Piena is the one you can go for. No regret. In fact, this is the best hotel that i have stayed during my 2 weeks Japan trip.

Friendly pleasant staff.Clean, quiet. Floor space in room is limited (can't sprawl a lot of luggage out). Nice coffee bar in the lobby (and a good bakery very close by on the corner). I was surprised that I needed to make a reservation to have breakfast - but maybe that indicates it is popular and good. I never made it to eat there. I would recommend it. The room is small and the bed was very firm (as I like it).