The property is beautiful. However, the management has some serious issues. You can’t find the one person who is working, they leave at 6pm and lock the facilities. We booked the best suite three months in advance. 3 days before they told us they booked a wedding and would give us our first night free. They did in the smallest hobbit room ever. Still waiting for our refund as I write. No customer service.

The property is beautiful. However, the management has some serious issues. You can’t find the one person who is working, they leave at 6pm and lock the facilities. We booked the best suite three months in advance. 3 days before they told us they booked a wedding and would give us our first night free. They did in the smallest hobbit room ever. Still waiting for our refund as I write. No customer service.

No reception after 18:00 ? We are in 2019 I slept in my car because of that Thank you it will be the last time with this weird hotel

No reception after 18:00 ? We are in 2019 I slept in my car because of that Thank you it will be the last time with this weird hotel

I am quite disappointed. I booked a suite and we got a standard room...All pictures showed the beautiful castle, but we were sleeping in the building next to it. The exterior overall is fabulous...It could not be better...if you wanna get married, this is the place, the restaurant Sofa was amazing, we ate 3 courses and we have not eaten this well in a long time. But the room...thats another story. Our suite/ room was called the Adam Love suite...nothing really love about it to be honest. The room is painted grey and white, the bathtub is standing right in the room, the sink is so modern, that you manage to get almost everything wet... The TV was mounted too low, so when you were in bed it was not very easy to watch TV...The little kitchen niche on the other hand was pretty nice. The toilet was right opposite of the bed...very nice location if you ask me...Let me put it this way the room was soo noisy that you could hear even the neighbours above doing their business in their bathroom...the bed was so soft, i was awake all night having back pain. I would have loved if we could have gotten also one more pillow, but since the reception did not wait for us and we needed to get the key ourselves even though we were only 3 minutes past 6 hrs at the hotel, we could not request anything else. In the morning we wanted to get breakfast Since we had to leave early we thought we could get a quick bite,but no. Breakfast only starts at 8:30 and they opened even later than this :(

Great suites - super comfortable

Great suites - super comfortable

Beautiful property on the river across from an industrial area. The facility was nice and so were the rooms that were different from the usual. But, yes there must be a but, the staff at this hotel (front desk/customer service) were of no use. My wife and I attempted to go to bed at 22:00 since we had an early departure the following morning. We "attempted" to sleep but were unable to until about 4:00 the following morning due to guests at the room next to ours holding a party in their room with loud techno music, slamming of doors, and loud conversations. There was nobody to reach at the hotel to assist with this issue since they departed at 18:00. Tried to both email and call the staff but received no response or assistance. At 3:30 had to get up knock on their door and asked the guests to keep it down but this request was ignored. At check-out in the morning, I inquired about why no one had returned my call or emails and the front desk stated that they did not receive any calls. So beware, if you have an issue at this hotel, you cannot expect to receive any service.