When I arrived at Heritge Hotel early evening in the 20th Nov 2024 I was greeted by a lovely receptionist who was very chatty , polite and very welcoming to the extent that since I booked a expensive suite I was given a complimentary breakfast , I was asked to fill in form stating what I would like for my breakfast the form Was returned and received by the very nice staff in the resturant . I was served the breakfast and it was nice. However I was then asked to pay for it and I refused telling the staff to contact reception as I had been given a complimentary breakfast . I returned to my room and the phone was ringing and it was the day receptionist who was very rude and told me I would pay for the breakfast and it was not complimentary . I told her I was not paying for it and to contact the nice lady who was on reception the night before she then hung up on me. Very soon after I went to reception and a local girl with dyed ginger hair looked at me and said we contacted the receptionist that was on duty the night before and she did say I had been given a complimentary breakfast and that she had decided to uphold the fact that this had happened . I was by now getting very angry as there was no apology or politeness from Her and you could see in her face she was very angry .she said you owe 5 dollars hotel tax and three the card reader in front of me I refused to pay until she acted correctly with manners . She then went to attack me

Not what we expected the room was not clean properly

Convenience

The hotel was quiet, staff very friendly

The check in process was difficult because my confirmation had the wrong check in date on their system even though mine had the correct date and the 1st employee made no.efforts to assist until a 2nd employee came abs was avle to get me checked in. The facilities are outdated and the towels looked dirty.

Rooms was spacious and comfortable. Staff were very friendly and helpful. Property was great, like entering another world from surroundings. Adjacent street was noisy with loud booming music late into the night.

Very conveniently located downtown

The hotel is perfectly located, close to the spectacular restaurant Cuties and the Heritage Quay. The staff are friendly, welcoming, and helpful. Our room was spacious and clean. I strongly recommend this hotel.