Friendliness of the staff

The friendliness of the staff

Everything was excellent including location. Especially staff members were very kind.

I have been a loyal customer for the past 8 years, with over 30 stays, but my recent experience at this hotel has been extremely disappointing. It seems the only thing that remains unchanged (changing owners from Kempinski to a Hilton now) is the steep pricing. Everything else has gone downhill compared to the previous hotel. 1. Cheaper Bedding: The previous hotel used Muhldorfer bedding, which was a major draw for me. The new bedding is noticeably cheaper, and the mattresses are too soft, contributing to an overall poorer experience. 2. Unwelcoming Staff: The staff is now below average and not welcoming at all. This is a stark contrast to the warm hospitality I used to receive. 3. Unpleasant Odor: The hotel now has an unpleasant odor, which is a huge downgrade from the previous hotel’s refreshing and luxurious scent. 4. Deteriorated Lobby: The lobby has transformed from a luxurious space to something completely unremarkable, which detracts from the initial impression of the hotel. 5. Cold Jacuzzi: The jacuzzi water has become colder, seemingly as a cost-saving measure. This diminishes the relaxing experience that guests look forward to. 6. Poor Breakfast: The breakfast was small with a lack of choice, a significant step down from what used to be offered. Overall, I can no longer recommend this hotel. It no longer provides a proper 5-star experience. Previously a gem,actually one of the top hotels in Vilnius after 8 years of consistent stays, I will not be returning.

It lives up to its name. Great hotel.

The staff were all very polite and professional. The Christmas decorations in the lobby were 1st class!

The room was perfect but the bathroom not adequate. No proper shower. Going in and out the bathtub was not safe without handles and no step up. No curtain in the tub either. Service and. Cleaning beyond the norm

Location and service are the reasons to stay here. Room was very comfortable. Front desk staff and restaurant service excelled. Housecleaning has room for improvement in an upscale hotel like this. We would definitely stay again.

excellent

5 stars

The food is very bad

A great place to spend your stay in Vilnius. Centrally located, great hospitality, pleasant amenities, and attention to detail.

No 5 star service, no body helps me with luggage, the service response was too slow you need to ask so many times to get what you need. Also a wired action happed in the breakfast restaurant, fist the waiter refused to provide us a nice table even the restaurant was quite empty in a reason that the restaurant is reserved which we found after that is not true , secondly she ask us to leave before finishing our breakfast in a reason she want to clean the restaurant even there are other people and also its 5 minutes before the closing. I am un happy and disappointed

The view of cathedral and Gediminas hill is magical at night.

Outstanding hotel, staff were superb too. I really enjoyed my stay. Its the first hotel in 20 years of travelling that I seriously considered extending my stay for a few more days, but alas my schedule would not allow.

Service was very bad, the room was extremely cold and spooky even when thr heating was turned to maximum. Ordered room service and get thr order wrong twice, delivered the wrong food. There was also no help with luggage even though we are with a small baby and lots of luggage.

Beautiful hotel, super clean and well-maintained. Rooms tastefully furnished and decorated and clean. Excellent central location, with all major sights within walking distance. Staff incredibly attentive and good. Food at restaurant excellent. Highly recommend.

Impressive hotel with a lovely spa and restaurant. Room was nice although being on the top floor there were sloped ceilings which may be more of an issue for taller people. Service and food in the restaurant was very good (excellent breakfast too), staff at check in were friendly and helpful (pointing out things to visit in Vilnius). Spa was very good although a bit slippery around the pool and the main pool is pretty deep in places. Jacuzzi and sauna are excellent though. Room was very clean and well appointed. Lobby is also impressive and you get a nice view by the window in the restaurant of cathedral square. Well located in the town and the city overall is easily walkable.

In the heart of the Old Town close to shopping, restaurants and museums. Hotel staff was exceptionally courteous and eager to assist. Hotel was immaculate. Will absolutely stay here on future visits.

Nice hotel let down by poor customer service at the reception. Despite various exchange of emails with Hotels.com they failed to honour Hotels.com benefits which is clearly unacceptable for a property of this standard.

This is one of the finest hotels I have ever stayed at, and I have been to over 50 countries, staying at many 5 star hotels. I strongly recommend that you pay a little extra and get a room on the east side of the hotel overlooking the park- the windows are very strong and you hardly hear the trolley- get a deluxe room over looking the opera. The buffet here is also excellent.

Excellent hotel, great location.

Draft beer was sold out ... strange at this level hotel.

I stayed in this hotel for 3 nights in November 2021. The location is perfect, breakfast was the best I have ever had, service is very helpful and with a good spirit, always smiling. Room was clean but it already requires cosmetic repair, furniture looks a bit “tiered”. I would strongly recommend this hotel!!

I stayed in this hotel for 3 nights in November 2021. The location is perfect, breakfast was the best I have ever had, service is very helpful and with a good spirit, always smiling. Room was clean but it already requires cosmetic repair, furniture looks a bit “tiered”. I would strongly recommend this hotel!!

Good hotel. Breakfast was delicious.Staff very friendly,good service. Parking need to pay.

From the time you walk through the doors ❤️ The grandeur, the friendly staff, the restaurants, the bar, the spa Everything was amazing Thank you for an amazing stay in your wonderful hotel

From the time you walk through the doors ❤️The grandeur, the friendly staff, the restaurants, the bar, the spa Everything was amazing Thank you for an amazing stay in your wonderful hotel

Great location,amazing service,amazing rooms …

Really good stay with a fantastic view.

The best hotel in town. Great breakfast, fantastic rooms, wonderful service.

Restaurant and bar were under renovation which we were not informed of when booking so disappointed not to have been able to avail of these facilities.