Family friendly hotel with very service-minded personnell. Ok food at hotel and many nice little restaurants nearby by the beach.

Lovely stay at Mai Khaolak, staff friendly and helpful. Rooms of good sizes, plenty of pools and great surroundings. Definately will be going back.

Staff great. Food good. Nice hotel for family No complaints

Staff great. Food good. Nice hotel for family No complaints

Hotel staff are very friendly and helpful. One of the best hotel in Kai Lak.

The rooms were spacious with two separate rooms where the lounge could be made up into another double bed to accommodate parents and children in separate rooms and the pools were extensive with lots of separate areas with lounges. The children’s pool area had an excellent water slide area although there were a few injuries while we were there. The breakfast was ample and I loved the fact there was a selection of freshly squeezed juices, including my favourite, carrot juice. However, the resort was badly let down with its cleanliness. Dirty plates were left outside rooms for days, attracting wildlife and ants and often rooms weren’t cleaned until late afternoon and even 9pm one night, when the children were in bed. The cleaning was very superficial with a quick wipe over of surfaces. Toiletries were often not replaced and had to be asked for. Having read other bad reviews about the hotel, it did appear as though the hotel was trying to look as though they were doing something about it as towards the end of our stay they had staff taking photos of each other performing customer service. This was particularly evident in the breakfast area where someone was being photographed on one occasion going around talking to guests. Of course this only happened when the photographer was in tow.

The rooms were spacious with two separate rooms where the lounge could be made up into another double bed to accommodate parents and children in separate rooms and the pools were extensive with lots of separate areas with lounges. The children’s pool area had an excellent water slide area although there were a few injuries while we were there. The breakfast was ample and I loved the fact there was a selection of freshly squeezed juices, including my favourite, carrot juice. However, the resort was badly let down with its cleanliness. Dirty plates were left outside rooms for days, attracting wildlife and ants and often rooms weren’t cleaned until late afternoon and even 9pm one night, when the children were in bed. The cleaning was very superficial with a quick wipe over of surfaces. Toiletries were often not replaced and had to be asked for. Having read other bad reviews about the hotel, it did appear as though the hotel was trying to look as though they were doing something about it as towards the end of our stay they had staff taking photos of each other performing customer service. This was particularly evident in the breakfast area where someone was being photographed on one occasion going around talking to guests. Of course this only happened when the photographer was in tow.

Wonderful restful holiday, lovedthe pool and beach,Will come back again

Wonderful restful holiday, lovedthe pool and beach, Will come back again

Great place for families with kids between 2-6 years old. The restaurants at the hotel could have been better but there were very good restaurants by the beach.

At breakfast one morning, I asked for two fried eggs at the omelette corner. A couple of minutes later, I returned to get the eggs, which were just about ready. At that moment, a European guest came and asked for the same. The female staff making the eggs put the done eggs on a plate and was about to give it to the European guest first right in front of me. Only when I said ‘that’s mine’ did she withdraw the plate from the European guest and give it to me. After breakfast, we found water gushing out from the toilet bowl in our room. After fifteen minutes and two calls without any help coming, I went to the front desk personally. The staff were all engaged with various guests, so I queued up. A European lady then came and stood beside me. Then, a staff came out from the office behind. He came across to us and asked the European lady how he could help, totally ignoring me. I said to him ‘Excuse me’ twice, but he pretended not to hear me. Only when I said ‘Can you hear me?’ did he turn to me. I told him I was queuing up before the European lady came, and demanded to know why she was served first. A female staff noticed what was happening, came over and indicated to the male staff to leave. She then resolved the toilet problem for me. The next morning at the omelette corner, the same lady, obviously recognizing me, vengefully went ahead to serve a European guest who came later than me first. I've told the head manager and restaurant service manager about these incidents.

At breakfast one morning, I asked for two fried eggs at the omelette corner. A couple of minutes later, I returned to get the eggs, which were just about ready. At that moment, a European guest came and asked for the same. The female staff making the eggs put the done eggs on a plate and was about to give it to the European guest first right in front of me. Only when I said ‘that’s mine’ did she withdraw the plate from the European guest and give it to me. After breakfast, we found water gushing out from the toilet bowl in our room. After fifteen minutes and two calls without any help coming, I went to the front desk personally. The staff were all engaged with various guests, so I queued up. A European lady then came and stood beside me. Then, a staff came out from the office behind. He came across to us and asked the European lady how he could help, totally ignoring me. I said to him ‘Excuse me’ twice, but he pretended not to hear me. Only when I said ‘Can you hear me?’ did he turn to me. I told him I was queuing up before the European lady came, and demanded to know why she was served first. A female staff noticed what was happening, came over and indicated to the male staff to leave. She then resolved the toilet problem for me. The next morning at the omelette corner, the same lady, obviously recognizing me, vengefully went ahead to serve a European guest who came later than me first. Ive told the head manager and restaurant service manager about these incidents.

Calm, Clean, Kind and Comfortable Hotel to stay with your family. Room is clean. Pool acess room is great. There are several cheap and really good restorants near to hotel ane beach is near. You can visit Banniang Market with taxi only about 300 ~ 400 baht. Staffs are Kind. Recommandable if you are looking for calm hotel to spend your holidays. 한국에서 오시는 분들은 카오락에 관한 정보가 많이 없습니다. JW 메리어트나 샌티도에 많이 묵으시는 것으로 알고 있는데, 풀억세스룸이 꽤나 괜찮습니다. 푸켓의 시끄러움이 싫으신 분들께서는 초등학생 정도 자녀를 동반한 가족단위 여행객에게 적격입니다. 풀사이드 바에서 맥주가 100바트 수준이니 부담없이 즐기실 수 있고, 근처 식당들도 훌륭합니다. 특히 호텔 해안가쪽으로 나가서 양쪽에 있는 레스토랑들은 가격도 저렴하고 추천할 만합니다.

Stayed there last year and again this year. New section opened and older section under renovation. Very peaceful and relaxing. Close to beach restaurants. Much quieter than Phuket. Staff absolutely wonderful. Nothing is too much trouble. Rooms very spacious and the beds were soooo comfortable. Lovely new lagoon pool with pirate ship and water park for younger children. Adult only section with their own pool. Hzd a great time.

Room is ok but not that great. They have a nice restaurant but too many mosquito.

Room is ok but not that great. They have a nice restaurant but too many mosquito.

We are a retired Australian couple and we have stayed at the hotel twice in the last 3 months. We went with a Luxury Escapes package for 8 nights and it was so good we returned for 4 nights on our way back from Europe. the hotel is good value for money and offers a great breakfast in the nightly rate.

We are a retired Australian couple and we have stayed at the hotel twice in the last 3 months. We went with a Luxury Escapes package for 8 nights and it was so good we returned for 4 nights on our way back from Europe. the hotel is good value for money and offers a great breakfast in the nightly rate.

We had stayed in 3 other 5 star hotels before arriving at Mai Khao Lak, when we entered our pool access room we were blown away by how gorgeous the room was. It was clean spacious contemporary thai style and our room was opposite the swim up bar. My Fiancé loved the pool and the cocktails were divine! The service is unbelievable, everyone is attentive to your needs. It is kid friendly, we have a two year old we will bring here on our next trip. Great breakfast buffet too. Overall an excellent resort worthy of 5 stars.

Be aware that the hotel will customize the hotel to big Chinese groups who will leave the hotel very early every morning (sometimes at 5.00 AM) and everyone will know about it...........as of 9.00 AM the hotel is quite until 6.30 PM. People who just want to relax will like the place, others looking for entertainment will be bored or pay a high price for organized tours due to the distance to the hot spots. The rooms are huge and nice. The Spa is very good but very expensive.The staff makes all the difference, they try hard to level out the negative aspects of the hotel and will support in all aspects. They recommended a trip with a private driver (Peace) which was excellent. Received a late check-out (3 pm). Remembered my favorite drinks and food (at breakfast and for dining) despite the significant number of new group arrivals.Remarks for the hotel management: (1) The big buses in-front of the hotel pollute the environment and the smog travels to the rooms and entrance. (2) Inform all guest about the danger of current during monsoon season, the Chinese guest seem not to have understood the red flags and went into the sea at 8.00 pm in the evening, leaving the beach guard who could not communicate with them, in panic. (3) Consider revising the Spa prices. (4) make sure that at least the cooking classes take place although all chefs are tied up with preparing Chinese buffets for the large groups (4) invest in a more stable internet connection

Be aware that the hotel will customize the hotel to big Chinese groups who will leave the hotel very early every morning (sometimes at 5.00 AM) and everyone will know about it...........as of 9.00 AM the hotel is quite until 6.30 PM. People who just want to relax will like the place, others looking for entertainment will be bored or pay a high price for organized tours due to the distance to the hot spots. The rooms are huge and nice. The Spa is very good but very expensive. The staff makes all the difference, they try hard to level out the negative aspects of the hotel and will support in all aspects. They recommended a trip with a private driver (Peace) which was excellent. Received a late check-out (3 pm). Remembered my favorite drinks and food (at breakfast and for dining) despite the significant number of new group arrivals. Remarks for the hotel management: (1) The big buses in-front of the hotel pollute the environment and the smog travels to the rooms and entrance. (2) Inform all guest about the danger of current during monsoon season, the Chinese guest seem not to have understood the red flags and went into the sea at 8.00 pm in the evening, leaving the beach guard who could not communicate with them, in panic. (3) Consider revising the Spa prices. (4) make sure that at least the cooking classes take place although all chefs are tied up with preparing Chinese buffets for the large groups (4) invest in a more stable internet connection