A lot of mis understanding and repititive questions. Staff are lovely but all ver new and need a lot more support and guidance. Food is very average, the menu badly needs to be refreshed. Hotel is not in a good spot, very few nearby restaurants and the 15 minute walk to the beach is dreadful. There should be a complimentary shuttle to Seminyak square and Petitgnet Beach. We wouldn't choose to stay there again.

Good location, nice hotel, and very friendly staff. Food and drinks did not taste good. Some marks on bedding and watermarks on benchtops. No robes or refresh of pool towels to room.

Quite disappointing considering that it is a Marriott hotel. I booked this hotel because I've had good experience staying at other Four Points, however, the sevice and the condition of the room was below average. First, when we checked in, we weren't informed of any of the services, such as the time and the location of the breakfast, the operational hours of the swimming pool, etc. By the way, there was no common greeting in the room(welcome note with fruit, etc.) that is usually provided by a hotel of this level. Second, it was quite difficult to locate the staff. When we were at the pool, there wasn't anyone to receive our order and give information on towels. We had no choice but to wait for several minutes before one of the staff showed up. By the way, the towels were in very bad shape. (New towels have been placed now) Third, the condition of the room was disappointing. The refrigerator was broken and the hairdryer was full of dust as if it hadn't been used for years. The AC was not as cool as it should be. I would hesitate to recommend this hotel. It is better off to stay at a different hotel with this price. This place certainly does not meet the standard of Marriott. By the way, the staff seems to have no intention to provide good service. During breakfast, no one cared about cleaning our table until we had to ask one of staff to do so, and it was really slow. I have added two more stars due to the politeness and kindness of the majority of the staff.

We had a room with pool access, which was really handy. The room was a great size with everything we needed supplied. The room was cleaned daily, fresh towels provided and anything extra that we needed was provided quickly. The staff were all welcoming, friendly and attentive to our needs, they made our stay enjoyable and comfortable. Access to the onsite spa was great and the staff there were also friendly and totally focused on our needs. The food at the hotel was great, lots if options for the breakfast buffet and some nice options on the lunch/dinner menu. The hotel is close to restaurants, the beach and shopping.....all within walking distance. Overall very happy with our stay and would definitely recommend to others. Thank you to the Four Points team for looking after us so well, we appreciate you all.

Property is not too far from a great array of restaurants, bars and the beaches. The hotel staff are friendly and very helpful. The dining options at the hotel are good but not extensive. The rooms are comfortable and quite spacious.

Perfect hotel, kind and helpful staff. Thank you

Clean and great staff

Nice quiet area not too far away from good restaurants. For the money you spend the towels were very shabby and drinks at the pool bar were very expensive.